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Pawrade Reviews: Customers Love Us!

Read 18,644 verified reviews from real customers across our trusted breeder network.

Pawrade customer Angela V. with their Siberian Husky puppy Pawrade customer Rhonda M. with their Havanese puppy Pawrade customer Rosco J. with their Miniature Australian Shepherd puppy Pawrade customer Angelica G. with their Shih Tzu puppy Pawrade customer Marina W. with their Shih Tzu puppy Pawrade customer Michael R. with their Dachshund, Mini puppy Pawrade customer Genevieve J. with their Shih Tzu puppy Pawrade customer Mark M. with their French Bulldog puppy Pawrade customer Kirby M. with their Coton De Tulear puppy Pawrade customer Charesa S. with their Shih Tzu puppy Pawrade customer George S. with their Beagle puppy Pawrade customer Alda S. with their Labrador Retriever puppy Pawrade customer Christine T. with their Dachshund, Mini puppy Pawrade customer Darby H. with their Corgi, Pembroke Welsh puppy Pawrade customer Debbie H. with their Pug puppy Pawrade customer Leyraliz D. with their French Bulldog puppy Pawrade customer Debra M. with their Jack Russell Terrier puppy Pawrade customer Lainey V. with their Soft Coated Wheaten Terrier puppy Pawrade customer Lori T. with their Bich-Poo - Bichpoo puppy Pawrade customer Frank C. with their Golden Retriever puppy Pawrade customer Mary P. with their Havapoo puppy Pawrade customer Christine S. with their Great Dane puppy Pawrade customer Pedro U. with their Cavapoo puppy Pawrade customer Laura T. with their Dachshund, Mini puppy Pawrade customer Bub P. with their French Bulldog puppy Pawrade customer Paul A. with their Shorkie puppy Pawrade customer Deborah J. with their Dachshund, Mini puppy Pawrade customer Linda A. with their Pug puppy Pawrade customer Hernando M. with their Chihuahua puppy Pawrade customer Brenda G. with their Shih Tzu puppy

96.6% Satisfactory Score
based on 18,644 verified reviews

5 Stars 
 15,501 (83.2%)
4 Stars 
 1,905 (10.2%)
3 Stars 
 596 (3.2%)
2 Stars 
 233 (1.2%)
1 Star 
 409 (2.2%)

Showing page 557 of 622 of 18,644 customer reviews

Customer photo of German Shepherd puppy from Jose S.
Persey
German Shepherd Puppy
It was an amazing experience, my first time getting a puppy online and I enjoyed being updated every week on how he was doing
Customer photo of Poodle, Miniature puppy from RuthAnn E.
Tracy
Poodle, Miniature Puppy
Everything went so smoothly. The people at Pawrade were so helpful getting answers to my questions. They were very patient and kind guiding me through each step. My travel Nanny even delivered my new puppy to my door. I can not thank her enough. Ginger ( formerly Tracy) and I are bonding wonderfully. Thank you so much.
Sugar
Malti Poo - Maltipoo Puppy
I would not suggest using Sara as your salesman. After she collected my money she was done answering her phone or helping me further. I absolutely love my puppy but getting her here was an absolute nightmare. After speaking to the breeder I literally paid twice the price to Pawrade than the actual breeder received. When something goes wrong (which it did) the only person that called me back was the breeder. I would suggest going through breeders directly than using Pawrade.
Response from Pawrade.com:
Amy - we record all communication and found 27 email/text messages plus 25 recorded phone calls between Nov 1st, your purchase date, and Nov 9th, the day your pup departed for travel. We specialize in customer service and apologize if we didn't meet your standards. In reviewing all of our documentation we can see there were travel conflicts in availability between you and the breeder. We do our best to coordinate and find common ground but can't alter other obligations from either side. Once a sale has been finalized it is moved to our customer service and travel concierges. This is why you may not have heard back from your salesperson as much as you may have liked. Your breeder, while exceptional, was recently accepted into our program. Therefore, her account was elevated for appropriate risk measures as we deal with very high dollar transactions. Your breeder's pricing would have gone down substantially as we build a relationship. We do an amazing job and sorry you feel our services were worth a one star review, especially since we delivered a happy & healthy puppy as promised!
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Customer photo of Pug puppy from Chandra A.
Chip
Pug Puppy
This process was so smooth and worth it! Pawrade was quick to respond to any questions I had from beginning to end. The transport was effortless. Pawrade and Williams Transport was very thorough in every part of the process. I would absolutely do this again. Thank you!
Customer photo of Shih Tzu puppy from Louise S.
Chloe
Shih Tzu Puppy
Staff members are outstanding. What spoiled it was the routing of the carrier. Instead of sending her from Missouri to Florida they sent her from Missouri to Buffalo New York then to Arcadia. That is far too long
Sugar
Shiba Inu Puppy
Sugar is just precious! more than happy with her! One thing though, annoyed me was, the breeder or my person of contact did not provide me more pictures or videos, they sent me same photos as the profile pics which was really annoying, buying a live animal, it's a pretty big deal for anyone to buy a puppy, took them 3,4 days to send me one 30 sec vid. that was just the day before her flight departure. felt like i was just hoping for the best. so yeh, at least i got lucky with the puppy. that's the most important thing! and yes she is just perfect and adorable.
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Customer photo of Pomeranian puppy from Mickie V.
Banx
Pomeranian Puppy
I was really nervous about buying a puppy online. I attempt twice but both times they were scams. I would research where I was suppose to meet the seller and either the address did not exist or the home belonged to someone else who had no idea what I was talking about. By the time I got to Pawrade I was even more careful. But from the first contact until the Last. They have all been honest and answered every question! Using Petpay was also the way to go. Thank you to Paul, Lindsey and Ashlee!
Customer photo of Havanese puppy from Lisa J.
Bentley
Havanese Puppy
We were absolutely pleased with all our dealings with Pawrade. However, we were disappointed with the delivery nanny and delivery of the puppies. I would NOT use a flight nanny again.
Pansy
Pug Puppy
I liked the service but I am very disappointed that Pansy has not been vaccinated prior to delivery. Before purchasing I was told that the owner will take Pansy to the vet for all the shots, before releasing her for her trip. I received 2 month old Pansy on November 9, 2021. Paying over $2000.00 for the pet purchase, plus $699.00 for delivery from Missouri to Houston, TX that is alot of money. Now I have to pay several $100.00 for her shots is not agreeable. You should keep puppies until they are 16 weeks old and provide a certificate that the pet has been vaccinated.
Response from Pawrade.com:
Irene - we are sorry for the misunderstanding. Your puppy was up-to-date on all vaccinations before leaving the breeder, however there are still vaccinations a puppy will need as they get older. Your puppy was close to 9 weeks old when you received her, this means she still needed additional vaccinations from your vet in order to be fully vaccinated. This simply comes with time as the puppy ages. Keeping all puppies until they are 16 weeks of age just to administer the last series of vaccinations is not an ideal situation for most families as they prefer to receive the puppy a little younger so they can begin bonding and training. Once again, we apologize for the misunderstanding.
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Emily
Cavapoo Puppy
We are in love with our female cavapoo! She arrived healthy and playful to be able to adjust well. We attribute this to the village of people who made it possible for us to welcome her into our home including the breeder; Kaycee who helped to educate me on the transition and the needs of the pup; and our flight nanny. Thank you for making this a great start with our furry baby!
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Customer photo of Goldendoodle, Mini puppy from Kelli P.
Nyles
Goldendoodle, Mini Puppy
We just love our baby boy. This has been a very easy process and exciting experience! We are so in love with Nyles, now Opie. Thank you all so very much!
Customer photo of Sheepadoodle puppy from Matthew J.
Kirby
Sheepadoodle Puppy
Just got my puppy a couple of days ago and he is the perfect little guy!
Twix
Australian Shepherd Puppy
The people were so helpful through the entire process! Always checking in with us and helping with any questions we had! Thank you!
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Customer photo of Puggle puppy from Leah M.
Eva
Puggle Puppy
We are so in love with our new puppy! Pawrade made the process seamless and so easy. I highly recommend.
Customer photo of Dachshund, Mini puppy from Naomi D.
Lyla
Dachshund, Mini Puppy
Pleased to have puppy, all went well up until flight time. If you have to fly puppy be sure to use a nanny and have them in a reserved seat. Puppy has a clean bill of health. Just what I wanted and waited for after 6 years convencieng my husband to let me get one. He loves her as much as i do. She is awesome 10 weeks and sleeps through the night quietly.
Dozer
Border Collie Puppy
We really had such a lovely thorough experience with our breeder and Pawrade. We are in love with our new puppy, who came exactly as described, healthy and happy!
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Customer photo of Goldendoodle, Mini puppy from Theodore R.
Nelly
Goldendoodle, Mini Puppy
We had a great experience with Pawrade and would recommend their services to other The pet transport people were fabulous and worked so hard to get our new Nellie across the country We are just thrilled with our new Fur baby!
Customer photo of Dachshund, Mini puppy from James C.
Fern
Dachshund, Mini Puppy
From the very beginning my experience with Pawrade has been outstanding. Their communication is excellent, and I felt like everybody at Pawrade wanted us to be successful with the purchase and aftercare of our new puppy. Our new puppy is adapting well and quickly becoming a essential part of our lives. Thanks for the great experience!!
Cooper
Cane Corso Mastiff Puppy
Wonderful service, beautiful dog, and very very attractive to own. Been looking for a Cane Corso puppy for a few years and finally found just that exactly
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Customer photo of Corgi, Pembroke Welsh puppy from Emily C.
Ty
Corgi, Pembroke Welsh Puppy
Process for getting my new fur baby was extremely smooth and easy! There was always communication on what is happening next and what I should be prepared for!
Customer photo of Labradoodle puppy from Deirdre M.
Judy
Labradoodle Puppy
Judy's name was really Josie-so who knows what puppy we got. She came to me FILTHY, the excuse was that it too cold outside. We'll, they knew when I was picking her up so a bath the night before isn't out of the question. She came undervaccinated by 4 months!! AND has an ear infection. Her health exam is undated to who knows when she was examined! Not a puppy mill dog?? I call BS. She wasn't cared for at all. No reputable breeder hands over a puppy in this condition and no middle man company should ever allow it. Do more research on your breeders.
Response from Pawrade.com:
Deirdre - we occasionally change a puppy's name on Pawrade just for advertising purposes. The breeder does not change the name, however we may change the name if we have multiple breeders list puppies with similar names. We apologize your puppy had an ear infection, please submit a health claim so wee can ensure you are covered under our health guarantee. I have reviewed the health certificate for your puppy and she was indeed up-to-date on all vaccinations and the certificate was in fact dated. In the upper left hand corner of your health certificate, it states "Inpection Date: 10/29/2021" and also dated next to the verterinarian's signature. We look forward to reviewing your health claim so we can ensure you have a happy & healthy puppy!
Hershey
Australian Shepherd Puppy
Working with Pawrade was an unbelievably great experience. Terrific communication and now we have the greatest puppy! Would not hesitate to recommend Pawrade to anyone looking for their pet!
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Titan
Labrador Retriever Puppy
Great communication up front! Gets a little quiet if your waiting on dog to get old enough to pick up but when all is ready, Pawrade has all information ready to go and super easy transaction. We love love love our new addition!
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Customer photo of Labradoodle puppy from Jutta S.
Ophelia
Labradoodle Puppy
Except for some issues with the payment and some minor communication problem with the driver it was a very nice transaction.
Customer photo of Malti Poo - Maltipoo puppy from Donna & Terry K.
Monty
Malti Poo - Maltipoo Puppy
To all the folks that have helped along the way, Thank you so much for allowing us to adopt our little puppy, Monty, who we call, Teddy. Everyone was very helpful answering any questions we had and keeping us informed all the way from the breeder to the airport on delivery day. The air nanny was exceptional! If we ever decide to get another puppy, we will definitely look to Pawrade first. Our little guy is absolutely perfect in every way! Thank you

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy.