Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“Everyone was helpful and kept us informed during every step of the process! The transport drove all night to get our puppy home and was correct on their arrival time. They were so sweet and congratulated me. Were I to ever want another puppy, I wouldn't hesitate to call Pawrade!! Thank you all!!”
“Being of an age where technology has somewhat "left me behind," I was a little skeptical about purchasing a puppy online. My search for a specific breed took me to Pawrade and, after much deliberation, I decided to hit the BUY button. To my delight, the journey was guided by knowledgeable people whose expertise in their field made all the difference. Purchasing, insurance, travel -- everything -- was handled professionally. I can't say enough about the staff at Pawrade, and when my local veterinarian examined my pup she was *very impressed* by the lengths taken to ensure a healthy puppy. My last step, travel delivery, was not quite as smooth as other areas (time of delivery was changed 3 times) but I finally held her at 5:15AM this morning! Five stars and five thumbs up to Pawrade.”
“Fleury (Zelda) arrived safe and happy and adorable! We just love her ❤️❤️❤️. She is so full of energy and loves to play. We named her Fleury because she’s white like snow and Las Vegas and Minnesota had a goalie named Fleury, which was my Grandsons favorite. He also plays hockey so it all made sense. 🐾 🥅 🏒 🐾. Thanks for everything.”
“luther and i had a connection from the moment i saw his post on pawrade. he is the love of my life, and saved me in ways only a puppy parent can understand. its been a year since the universe brought us together. my review comes long overdue, in attempt to avoid leaving any critiques or negative feedback. i found myself frustrated during the process of getting luther home to me. all i recall now, without pawrade i’d be still looking for my baby boy. i am so grateful for their assistance. my heart knows that Luther & my family were meant to be. I cannot fathom my life without him!”
“Coco was in very good condition when he arrived”
“My experience has been outstanding. Such a wonderful loving establishment that had me adopt Nigel into our home with simplicity and ease. The staff is communicative and helpful and explained every step so I understood what to expect. Would recommend Pawrade to anyone looking for a quality pet!”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“All of the people I dealt with at Pawrade did a great job. I had some confusion about the food and the baggie I received is not the same as the puppy food I bought for her. The transport went well. The gentleman who brought her was very nice. I have one constructive criticism though. She came to my home without a collar or leash, no little blanket from her old home so she could be comforted by the scent, no toy or chew toy that she would have been used to when she came. I spent $1,500 more on her than my last pup and he came with all those things to help his transition. It would have been nice for the breeder to include those inexpensive items with her.”
“The transport driver was very friendly. He kept us apprised on his journey. He even gave us some stories of his play time during transport. I would definitely use them again. The whole process was easy and transparent.”
“The entire experience with Pawrade has been incredible!!! I can’t imagine having gotten our puppy any other way! From the communication, to the delivery, to the overall trustworthy quality of service… this is exactly what our family needed to introduce a new member to the mix!!!”
“Was very easy process and pawrade communication was great. Breeder was very nice. Our puppy is renamed Guinness and loving his new home.”
“She was delivered on time. I personally think I got the best and cutest puppy on earth. She has gotten used to me and family on 1st day. Just love her to moon and back.”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“The entire process was great and always prompt response and coordination. I am so very very happy with my puppy and I would recommend this process for anyone looking for a quality puppy , I sure got one.”
“We have gotten the puppy in less than three days, and the puppy was in perfect health condition and she is so adorable, we’re so happy to add a family member, thank you pawrade !”
“Great communication throughout the process. Very smooth from start to finish. Pawrade was very responsive to questions we had.”
“You were so easy to deal with. Very professional but also personable! The whole transaction was excellent.”
“faith and Oliver were delivered with care and your entire staff including Wagon Wheels made getting the puppies so easy and so helpful! Thank you”
“Amazing heat from beginning to end”
“Penny was absolutely lovely. We had a wonderful discussion at drop off and she was super helpful.”
“Everyone was very helpful”
“From start to finish, pawrade was great! Everyone who works here was amazing and kind. Our drivers, Karen and Aaron from wags with wheels, were the best to work with. they gave us constant updates with our puppy. Landon our puppy came washed and ready to go. i cant recommend them enough!”
“Everyone was awesome right up until she was in my arms. The only reason I didn’t give a 5 was because the delivery process was communicated clearly. I thought when I chose ground delivery that my pup was traveling in a direct route privately with a driver and a companion to care for her. Price was the same as flying…. Had it been clear that it was a van traveling with multiple puppies and stops I would have preferred the quick flight.. 3 hours VS 2.5 days in a crate. Although, I would like to thank Arron & Karen for the incredible care they gave our Sofia. They are very special people. You are very lucky to have them.”
“What an incredible experience! From start to delivery, what a top notch operation! Everyone was kind, accommodating and truly wonderful!!!!!!!!”
“I have never been so confident in a purchase in my life my puppy is perfect everything went like clockwork if your not buying from pawrade ur doing it all wrong so ecstatic perfect company highly recommend and appreciate they do there due diligence and support you daily through the process im so blessed God brought me to this company ❤️ safe and happy delivery ❤️ I love my puppy and my experience ❤️ ♥️ ty pawrade for bringing hope joy and love into my life ill be back to buy again 4 sure”
“It took a little bit to get our new dog after the purchase, but now that he is here we are very pleased.”
“The process is OK. But we received lots of reading stuff, most redundant and sometimes confusing directions. I liked the prompt answers and the politeness of Pawrade’s people.”
“Great experience from start to finish. Everyone I spoke with was professional and was very caring for my new puppy. They answered all my questions and payment and delivery was so easy. They delivered my new puppy to my door happy and healthy. Couldn’t be more pleased.”
“I am so grateful for Pawrade! Thanks to them a new precious and perfect little puppy has come into my life like the answer to a prayer. I can't recommend them highly enough. The folks at Pawrade seem to love each and every puppy they represent like their own and the service and support they provide to their new puppy parents is just outstanding.”
“Brielle is an absolute delight! My husband and I love her so much and will be forever grateful to Pawrade for doing the heavy lifting and helping bring this wonderful girl into our home. Support team was very responsive and answered all my questions without any issues. I do have a couple constructive criticisms, though. First, some of the instructions for the day of delivery were unclear. The form and instructions implied I would need to take the full body shot of me holding Brielle myself (or my husband take the picture) and upload it, so this caused some confusion and panic when our puppy arrived. However, the delivery team took the photo and uploaded it for us. No big deal. Second, the delivery team was not very responsive. When contacting them, it took hours to get a response with very few updates. They arrived at 4:45 AM, which we knew might happen, but the communication could have been much more efficient and timely. Regardless, I will forever recommend Pawrade to everyone :)”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
