Verified · Nov 5, 2025
“We are in love. So happy we were connected with a lovely Shiba breeder through Pawrade.”
Rebecca F. · Munster, IN
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Pawrade Reviews: 19,144 verified customer reviews from real families
Happier pups. Brighter tomorrows. ♡
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Trustpilot
Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
Page 60 of 337 · newest first
Verified · Nov 5, 2025
“I was nervous at first, never got a dog this way not directly from the breeder, but everything was extremely professional and thorough. Our baby was delivered today looking fat & healthy like a puppy should. My daughter is in love with her new baby boy!!! He’s the cutest!”
Marnie G. · Cypress, TX
Verified · Nov 5, 2025
“Pawrade made this process a breeze. They answer any questions or concerns in such a timely fashion. This is my 2nd furbaby from Pawrade so that should tell you how happy I am.”
Yasmin M. · Hamburg, NJ
Verified · Nov 5, 2025
“I had the best experience with Pawrade! Everyone was so kind and so informative. We love our baby girl and so glad we have a new member of our family.”
Emily H. · Wake Forest, NC
Verified · Nov 5, 2025
“Awesome experience right from the start. Everything they said they were going to do they did. We are loving our new puppy. Our vet was impressed with the documentation delivered with the puppy.”
Harold M. · Amityville, NY
More reviews below · skip ahead
But first — a puppy with a health care system? Ours have one. ♡
Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.
Independent, third-party reviews. We can reply; we can’t edit or remove.
Verified · Nov 4, 2025
“Wonderful puppy, wonderful experience with the Pawrade process. Everyone was kind and professional. Thank you.”
Patricia D. · Gulfport, MS
Verified · Nov 4, 2025
“I absolutely LOVE my puppy and the transaction was as smooth as you can expect. Drivers/transportation were wonderful and kept close contact through the trip. I am very happy and would recommend Pawrade to anyone seeking a puppy!”
Jade M. · Port Jefferson Station, NY
Verified · Nov 4, 2025
“Smooth & easy process. My little guy is perfect!”
Laura M. · Piketon, OH
Verified · Nov 4, 2025
“The whole process was easy, with great communication on the next steps. Bailey is a wonderful puppy, happy and playful as can be. Would definitely purchase another puppy through Pawrade if we were in the market for one more. Thank you for making this whole experience possible.”
VeeAnne M. · Grass Valley, CA
Verified · Nov 4, 2025
“I received a healthy beautiful puppy. Very pleased with transition.”
Terry S. · Naples, FL
Verified · Nov 4, 2025
“Our sweet girl arrived just as Pawrade said she would. She is healthy and beautiful. Communication from Pawrade was great and the extra pictures and videos of my puppy were great to get while waiting for the puppy express transport to take place. 👍”
Jacob B. · Spring Branch, TX
More reviews below · skip ahead
More below — but families keep raving about the same things. ♡
Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Customer Videos
Prefer to watch? Families filmed the whole thing.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
Never alone, not for a minute. ♡
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center
You, the breeder and your Concierge in one thread — every message logged.
Recorded & retained
Video call
Meet the breeder and the puppy live. Calls are recorded and kept on file.
Recorded & retained
Phone call
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
Puppy first, before the review
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
Licensed-vet exam, 3–5 days before travel
A full physical of the actual puppy — not the parents’ paperwork.
Fecal test, vaccines, deworming
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A finding pauses the trip
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Findings shared with you
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
Health Guarantee, independently administered
3 years included, extendable to 10 — run by PetPay, not the breeder.
“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
The Puppy Guide
Supplies, first 72 hours, potty and crate basics — sent before arrival.
72-hour vet visit
We ask every family to see their own vet within three days, and explain why.
A concierge who teaches
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Where not to go yet
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
A healthy start for a happy tomorrow. ♡
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Nov 3, 2025
“Thank you so much for making Fiona part of our family. We’re delighted to have her with us.”
Jorge B. · Miami, FL
Verified · Nov 3, 2025
“Lager came at midnight. He was bright eyed and relaxed. That was great. He is quickly taking over the house and training me quickly. Small but mighty for sure. So cuddly. Thank you to all of you.”
Carleen P. · Danvilke, NH
Verified · Nov 3, 2025
“Everything was excellent. I would recommend y’all to all my family and friends who are looking for their beautiful fur baby.”
Remel H. · Lacey, WA
Verified · Nov 3, 2025
“It was so easy to buy my Emmitt! It was seamless, and when I had a question it was answered within hours! The delivery was great!”
Priscilla D. · Kirkland, WA
Verified · Nov 3, 2025
“Thank you so much for your time and cooperation.”
Kevin S. · Louisville, KY
Verified · Nov 3, 2025
“Pawrade made it possible for me to find and adopt the most adorable pup without fear of a scam or purchasing from a puppy mill. The process was so streamlined and efficient that I was updated and notified any time there was information to share about Gucci’s pending delivery. I would strongly recommend Pawrade and All of the employees who assisted me in the application, approval, payment, and finally the delivery of my Gucci Girl!”
Leann G. · Round Mountain, TX
Verified · Nov 3, 2025
“Very pleased with my new fur baby. He reminds me so much of my previous Puggle. A little concerned he was itching and scratching his ears. They were dirty and needed cleaning. Had his first bath this morning. Will have his wellness check on Thursday as that is the earliest my vet could see him.”
Michele B. · Boca Raton, FL
Verified · Nov 3, 2025
“We received our Shih Tzu puppy Saturday night and overall the experience was great!! The staff at Pawrade made the whole process seamless. Great communication, very helpful concierge (Cynthia to be exact), and a wonderful transportation team. I was apprehensive about buying a puppy online, but I couldn't be happier with Pawrade and more importantly, my new puppy!”
Kristin H. · Chatham, NJ
Verified · Nov 3, 2025
“Sweet and smart puppy”
Virginia K. · St. Johns, FL
Verified · Nov 3, 2025
“I am someone that has been scammed $1,000 for a puppy on line. I was incredibly nervous to try to do this again online. Fate wouldn’t let me forget this little love that I have now. Against the advice of my family, I tired again. Every single person I worked with was incredibly helpful and assuring through this whole process. Everything happened exactly as they said it would. Tula, my cocker spaniel was delivered to my arms by two compassionate women who loved her all the way here. Tula is healthy and adjusting very well. I am nothing short of thrilled and extremely happy! Without a doubt, I will work with Pawrade again! Thank you all for all you’ve done and your promptness through the journey! Best wishes, Jen P.”
Jennifer P. · Bellingham, MA
Verified · Nov 2, 2025
“Wonderful match with puppy, breeder has provided terrific dog and delivery well done. Thank you for working with me Amber and Shannon!”
Joan L. · Greenwich, CT
Verified · Nov 1, 2025
“Advised as trip progressed. Punctual. Very courteous.”
Deborah G. · Marksville, LA
Verified · Nov 1, 2025
“We love love our new little puppy! we renamed her LVee! The process was very easy and the communication was amazing. The driver was on time and very informative.”
Angel B. · Auburndale, FL
Verified · Nov 1, 2025
“Puppy is awesome. Handoff was excellent. Thanks.”
Mike W. · Bloomfield Hills, MI
Verified · Oct 31, 2025
“We are so pleased with our puppy, Montana. She has so much energy and loves to run through the house and yard. Our experience was flawless. They updated us with every step and she was delivered about 24 hours earlier than we expected her. The delivery drivers were friendly and so kind with her.”
Shari E. · Ocean Springs, MS
Verified · Oct 31, 2025
“awesome he’s beautiful and we are so happy!”
Paul C. · Terryville, CT
Verified · Oct 31, 2025
“excellent superior job She is already settling in”
Joseph G. · Owings Mills, MD
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.