Pawrade Reviews: 19,144 verified customer reviews from real families
Happier pups. Brighter tomorrows. ♡
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
“You all have been SO helpful through the entire process. With the age of computer and cell phone technology and me not knowing how to navigate these very well, you were so patient and guided me through it all. The pup had a long transport and came through it with flying colors. Updates were spot on and very much appreciated. Thank you for a wonderful experience and now the new beginning with a Super PUP!”
“Very pleased with the way Pawrade handled my purchase of Lavender (new name Daisy), a yellow Labrador. I was advised what I would need to have on hand (i.e. name of food currently eating) and the date she would arrive. Pawrade also uses excellent transporters to get Daisy to my home. She arrived clean, well fed, and healthy. If you’re looking for a new pup, go to Pawrade’s website and take a look. They have excellent pictures and information about each pup listed to help you decide which one to bring home.”
“Every aspect of the process was seamless and informative. Triton...now called Harvey, is doing well and adjusting to our family. We love him dearly already!”
“The process was smooth, extremely organized, my questions were answered within 24 hours.The breeder did an amazing job raising my puppy. She is so sweet, very comfortable with new faces that come to visit her. I would purchase from them again. I also used the concierge service they recommend. They were in contact with me the whole time, updating me on their ETA as well as my puppies status.”
“We LOVE our little yorkie-poo. We call her Charlee, and she is a very good girl. Our experience with Pawrade was very good. Lois Krahling was our main contact for assistance and communication regarding any questions that we had about our puppy. Lois was excellent in every way in keeping us informed about the process, and she also sent us photos of our puppy along the way. The breeder, Michelle, was very nice and it was quite obvious that Michelle took very good care of our puppy while we waited for Charlee to be old enough to adopt her. I would not hesitate to recommend Pawrade to anyone looking to adopt a new puppy. So far we are very happy!”
“It was a pleasure working with you the folks from pawrade. Communication on each step of the process was wonderful. I picked up my puppy at the breeders and She was wonderful as well. Our puppy Milo is a wonderful addition to our home.”
“The day after Donovan arrived he was take to our Vet. and was found to have parasites for which he's is still being treated for. We'll contact when this is completed.”
“Received a very healthy, loving and intelligent puppy! Delivered with care! Parades process is very stressful, hassle free and clearly communicated. Would use them Again!”
Elisabeth S. · North Jackson, OH
More reviews below · skip aheadMore below — but families keep raving about the same things. ♡Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
CommunicationDelivery updatesArrived healthyA person by nameZoom with the breederSupply checklistOn timeBonded instantly
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Customer Videos
Prefer to watch? Families filmed the whole thing.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
Licensed-vet exam, 3–5 days before travel
A full physical of the actual puppy — not the parents’ paperwork.
Fecal test, vaccines, deworming
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A finding pauses the trip
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Findings shared with you
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
Health Guarantee, independently administered
3 years included, extendable to 10 — run by PetPay, not the breeder.
“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
The Puppy Guide
Supplies, first 72 hours, potty and crate basics — sent before arrival.
72-hour vet visit
We ask every family to see their own vet within three days, and explain why.
A concierge who teaches
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Where not to go yet
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
“The team at Pawrade is top notch! They were super easy to work with, always communicative and helpful any time I had questions. Every step of the way I knew exactly what was happening, what the next steps were and got quick responses if I needed something. If you are looking to get a purebred, Pawrade is the way to go!”
“Working with Pawrade was easy. The client specialists were always available to guide me through the process and answer any questions I had. I am enjoying my puppy tremendously!”
“Great experience . Hardest part was the wait time from purchase to delivery ! Puppy arrived as promised and no issues ! I was apprehensive of buying on line site unseen but it was a great experience overall ! People I spoke with were friendly and helpful and returned calls promptly .. the delivery was on time and pup was presented clean and happy ! thank you to all!”
“Great communication, phone call and texting, answering all my questions. And once we decided on a puppy, the process was easy. Delivery was great too. Lots of good info. and smooth transition:)”
“We waited for a couple of months for our delivery, because of hookworms, but aside from that, everyone we dealt with was willing and able to answer all of our questions. Response time was always within a day. Delivery went without a hitch (she was driven here). It was well worth the wait, she is a great puppy and we are very happy with our experience with Pawrade.”
“Thank you for all your assistance Landon and I are having a great time getting to know each other I was only a little disappointed that he wasn’t smaller thought I was getting a teacup yorkie size”
“After my family and I lost our 4 month old Cavalier King Charles Spaniel puppy, Frankie Valli, to a horrible accident, we thought we would never recover. Later on after watching a couple videos of Shiba Inu dogs being typical Shibas with their indifferent attitudes and Shiba screams, and I fell in LOVE! I started researching the breed while also looking into the cost and where to find reputable breeders when an ad for Pawrade popped up. I looked at quite a few different Shiba Inu puppies while remarking on how easy it was to navigate the website and the wide variety of dogs that were listed, when I stumbled across a puppy named Perdita. The photos drew me in, but it was the video of her tiny self running through the grass and stumbling just to get right back up and keep on going, that captured my heart. Within a few days of finding Perdita and contacting Pawrade, I was able to take care of the payment and secure transport for our new little angel, whom we lovingly named Ellie Mei. <3”
“Skeptical of the whole process in the beginning, but went ahead and made the purchase. Pawrade made all the arrangement to get my new puppy to my door and I couldn’t be happier with her. She’s been a great addition to my home and I would recommend giving them a try.”
“Such an easy and transparent experience! We love our newest addition and working with Pawrade made the entire process so easy. Lots of proactive communication and very user-friendly!”
“Great overall experience. This puppy misses her family, yet she is loving on me and wants to play. She will play with a variety of toys. And cuddle on my lap. She's one gentle smart pup. I can tell the utmost care was taken from birth till she came into my care.”
“This little guy is the sweetest and took to us immediately. Thank you to everyone at Pawrade for the great communication and helping us connect with the breeder for additional information before we fell in love with our new pup.”
“My puppy came perfect & sweet. I talked with Pawrade a lot the couple weeks while I was waiting for my new pup, & they were all very helpful. Thank you.”
“Thank you so much. Jamie is so adorable and so lovable. I love her so much already. Pawrade made this processed absolutely easy you stress-free. If I ever feel a need for a second dog, I will definitely go through your company again. You did an awesome job and you brought life back to my life With Jamie. Thank you again.”
“I had an amazing experience! I had been scammed 2 times before I found pawrade. There was always someone available to talk to me about the puppy. I asked for new pics and I got them. All my questions were answered and everyone was so nice! I will recommend parade to anyone looking for a new family member!”
“Pawrade was great and the customer service is amazing! I am only rating it three stars because I was sold a puppy with a birth defect and was only told after I paid for her and my son had fallen in love with her and had already named her. Pawride offered somewhat of discount after the issue was discovered by a vet but this was a very expensive dog and this should never have happened. The breeder should not have been able to get away with this. That said, we love our fur baby and are already spoiling herl!”
Dana C. · New York, NY
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
