Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“Excellent all around, very helpful, good communication, good transportation, contact with breeder after baby got home to check up on baby. Baby is gorgeous and healthy! All perfect!”
“We've used Pawrade twice now for both our cavaliers and each time has been a fast and easy process. The first time was 2 years ago and the second was just now with our newest puppy. Pawrade provided excellent customer support (both times) for any inquiries during the process. We had the same Puzzle Piece carrier personnel, Christien, who took very good care of them during their trips to us. We highly recommend Pawrade if you are looking!”
“Highly recommend you guys! Poppy is doing great day one. Very playful, loves being around people.”
“We were so excited to get her. We paid for her on Wednesday and she is here with us on Saturday!! She is amazing little dog and just what we wanted.pawrade is great!!”
“My puppy is absolutely perfect! The adoption process went smoothly. I really appreciated that the breeders were evaluated by Pawrade to be professionals and not puppy mills or backyard breeders. I used the transport option and while my puppy arrived sooner than expected, it was still a very vague window of time (several days) for when she would arrive, making plans difficult, but the transporters did contact me with frequent updates. My only complaint is all the junk mail and the requirement to accept cookies to use these sites!”
“We’re very happy with our new puppy. The process was very smooth and we decided to get a companion for Echo, her name is Fiona and we’re very exited to meet her soon. Thank you Pawrade!”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Never done this before and the staff was very friendly and professional. Helped me through the entire process with success. Thanks again”
“This was a very easy process. Everyone I spoke with was very kind and understanding-and I am a neurotic worry wart. Ziggy arrived yesterday evening and is now resting by my side. If anyone is looking for a particular type of puppy, I would 100% recommend Pawrade.”
“My delivery went perfect. My Shih Tzu puppy came home safe and sound nice and clean. What a sweet little girl. Your delivery drivers were very nice and professional went through all the paperwork signed my delivery form and they were back on their way. I would definitely use their services again.”
“your service was awesome. Everyone was so helpful and kind. Chester arrived this morning in perfect condition and happy. I was nervous at first but everything went so smoothly. would do this again. thanks for everything donna”
“Best experience! My precious Pomeranian was delivered to me yesterday. Pawrade made this process so easy. Their communication throughout my transaction was seamless.”
“Easy ,seamless Carter is a sweety Pet delivery people beyond excellent ! Will recommend to anyone looking to adopt puppy”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Pawrade was the most professional and caring company I've EVER come across. Since messaging them about the puppy I bought they reach out to you right away! They actually care about you and the puppies. I recommend them 100% they are wonderful! I love my puppy so much! Thank you pawrade so much 💖”
“Great experience and I’m in love with my new family member!!!”
“We had a great experience! The transaction was smooth and simple and we love our new puppy!”
“This was our first time using Pawrade and we had a great experience. The service and communication were very good. We love our puppy and are very happy. Thank you so much!”
“An Absolutely Wonderful Experience with Pawrade! We recently welcomed our beautiful Cavalier King Charles Spaniel, Willow, into our family thanks to Pawrade, and the entire experience was nothing short of spectacular! From the very beginning, their team was incredibly professional, kind, and responsive—guiding us through every step of the process with care and attention to detail. Communication was excellent throughout, and we always felt confident that Willow was being well cared for before she arrived. The transition to her forever home was smooth and stress-free, and it was clear how much Pawrade truly cares about the health and happiness of their puppies. Our sweet Willow is everything we hoped for—healthy, playful, and absolutely perfect. We’re so grateful to Pawrade for helping us find her and for making the entire adoption process such a joyful experience. We highly recommend them to anyone looking for their next furry family member!”
“Great experience. I’m really excited about my new puppy.”
“Great communication and response. Accurate information on puppy. This is the second puppy we worked with Pawrade and both experiences were great. Highly recommend.”
“Our new puppy is amazing. The whole process with Pawrade was excellent. Thank you!”
“After dealing with 2 scammed, I was ready to give up. I decided to try Pawrade and I am so happy I did. They were very nice, helpful, honest, and sincere. I found the most precious puppy. She melts my heart. Thank you all so much for everything.”
“Great experience dealing with Pawrade right from browsing the available puppies to delivery. Pawrade answered all my questions and concerns promptly. Besides great communication, Pawrade followed up with necessary paperwork to protect breeder and me, the end purchaser. The ground delivery company was also professional and prompt with constant communication. I highly recommend Pawrade for your next canine fur baby.”
“The process was easy, the hardest part was waiting for his arrival. We are settling in and trying to find our rhythm.”
“My puppy was delivered last night by 2 very nice people. She is doing well and I hope she will be very happy with my family.”
“Easy communication from start to finish. We are happy with our new addition to our family. Thank you Pawrade.”
“The communication from Pawrade throughout our first journey into pet adoption was outstanding. That is one of the primary reasons why we ultimately went through them.”
“Start to finish everything was exceptional!! Quick, courteous, knowledgeable responses. Truly a distinct pleasure! We love our new puppy!!”
“I enjoyed all who I spoke and emailed with regarding my puppy. Everything was seamless with terrific follow through. Thank you for my darling puppy who seemed well taken care of even through the delivery process.”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
