Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“Fern now named Lexi is exactly as advertised. Has a great personality. A happy playful little girl. The transport took great care of our girl. Thank you all so much.”
“It was a delightful experience especially after being scammed twice trying to purchase a puppy through breeders. I would purchase again from pawrade and recommend.”
“Pawrade made my puppy’s transition to our home a wonderful experience. They called & e-mailed me to keep me up-to-date on what was happening with my puppy. They made sure my puppy was going to a loving home. They told me everything I would need before & after my puppy’s arrival. When she arrived she was the perfect little dog.”
“We received our beautiful pup yesterday from Pawrade! They were extremely competent and compassionate. We now have our sweet Pomeranian with our family!! Thank you Pawrade for the simplicity to get our fur baby!”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“All transactions were great from start to finish!! The driver kept Me updated. We are so happy for Ila to be part of our family.”
“Really simple process! My puppy arrived happy and healthy! Highly recommended”
“We now have the cutest little girl to complete our family. She was delivered within 24 hours of departure with food and her health records. The staff was so helpful through each step of the process.”
“Ernie is the second Cavalier we bought through Pawrade and it was as smooth and easy as it was the first time with Chestnut. We highly recommend Pawrade!!!”
“the wntire procedure went well”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“When the driver pulled up in front of my home, he was holding Piper in his arms. I almost began to cry. She is so pretty. I did not expect her to be as adorable as she is turned out to be. Of course, she thinks my older dog, Noel, is her mama and she’s not very happy about it. But I think they will eventually get along! She is everything I have was expecting and more.”
“We love our new puppy, thank you so much for getting her to us safe and sound.”
“Thanks to pawrade I have a beautiful girl Quinlynn! She is amazing and super smart! The process was very easy! Thank you so much for brining her to our family!”
“PAWrade treated me like Family the first time I called them. They led me through the process and what to do and what to have ready. Thoroughly let me know what was going on with buying the petthrough the whole process. No question I would buy another pet from them. No questions! Thank you so very much!!,Rodney Presley!👍😀🐶”
“Everything was great and went incredibly smooth. This is our second puppy from Pawrade and I recommend to everyone. Messages were answered quickly and great team approach through each step of updates. Couldn't have asked for an easier process to bring our new family member home. We loved him instantly! Thank you so much!”
“Sometimes the communication was confusing and I didn’t know who to reach out to. And one person answered but said she wasn’t on the clock yet so to call back. Other than that, great.”
“We have two wonderful Havanese from Pawrade. Precious gifts! Thank you 😊”
“We are thrilled with our new puppy! She is absolutely perfect in every way! We have already bonded with our sweet new family member! Pawrade was great to work with, and we would endorse the company completely.”
“I had such a great experience, and I'm so happy with everything! 🙌 The communication was awesome, and they kept me in the loop every step of the way. 💯 I absolutely love my Finn! #HappyCustomer #AwesomeService #LoveMyFinn”
“I would highly recommend! They went far and above to get my puppy to me. He is my little man… even though he got on time they went above and beyond. As far as my little squirt… he is a handful but I wouldn’t trade him for anything On another note… I wouldn’t trade him for anything.”
“It was good except one problem you might want to tell future breeders. Olive is precious . The only problem Imhad was she smelled bad . I had to give her a bath when we returned to our hotel room the water was brown. If the breedets want to sell their pups they should be clean and smell Clean when giving to the buyer. Olive was not a clean puppy when I got here . But other than that after you and I got things worked out everything was ok. Thank you'♥️♥️♥️”
“Everything went very smooth. Communication with breeder and transport were first rate, and Leonidas is awesome. You can tell the breeder prepared him well. He showed up and acts like he’s been here forever. 👍👍”
“I just got my beautiful Maltipoo yesterday the process was so easy. Don’t be skeptical this is legit.”
“Even after a very long road trip, my puppy arrived alert & ready to play. Very healthy & immediately started eating, drinking & adjusting to her forever home!”
“my puppy just arrived today he is already a happy outgoing pup who loves to play and is doing great with training on day one. i can’t wait to see how he grows up.”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
