Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“Everything was great. Every person we communicated with during the process was so helpful, easy to understand, reliable and pleasant. Any questions I had were answered. Our puppy arrived as promised. No complaints at all. High praise for the process.”
“We received Serenity on time this morning she was a great rider and the driver was great”
“Pawrade made the entire purchasing process easy and we received a happy healthy puppy.”
“Casey was clean and healthy when I received her.”
“The whole process went smoothly. The drivers came on time and were kind and very professional. Our puppy, now Murphy, arrived clean and happy. We love him so much!!! Thanks!!!”
“I absolutely love my beautiful new puppy. I enjoyed the transaction through Pawrade as I knew I had a third party ensuring the validity of the puppy since she was far away. I had great communication with the people there. I would’ve liked to have spoken to the Breeder after purchasing her to help get her exact food prior to picking her up.”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Parade made choosing and receiving our new fur baby effortless. Complete medical records arrived with her. We were updated throughout the travel process to reassure us that our baby was doing well. Happy happy happy!”
“Seamless from start to finish Great communication and answered all my questions”
“I am so happy with my new puppy. She is exactly what was described and there was communication between myself and pawrade which is very important. Thank you.”
“Our new baby Richy is the best pup ever!! We LOVE him!! Thank you Pawrade for my new son!!! I love him more than words can convey!!! He’s perfect!!!!”
“Love her! Bethany is her new name. Was a rough start for the first day. Arrived at midnight via van transport. Held her thru the night. Finally eating and adjusting to life at the beach.”
“Great job bringing me two puppies from Pawrade and Wags on Wheels delivering me a clean freshly bathed puppy”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“We love Talia!!! She's loaded with energy, my cockapoo adores her and she's absolutely beautiful!! Everything went as planned. Toni 🥰”
“I am very happy with parade and all the other companies Associated from the travel company and the financial companies. Everything went smoothly and I was told exactly what I needed to do step by step and what Pawrade was going to do as well. I had no troubles at all to speak of and I have a lovely beautiful Yorkshire Terrier.”
“Entire process was top of the line. Knowledgable staff throughout. Deliver to front door was just As good as it gets. Informative process and trust worthy experience”
“Such a great experience! Parade was so very good at keeping me informed of my dogs journey all through this experience of selecting and purchasing my puppy as well as her delivery. I would recommend them to anyone who wants to purchase an animal through this company.”
“Other than the 330am delivery (so late in the night) 🙃 it has been a very smooth process. We look forward to years of memories with Puppy Daren”
“Fantastic experience beginning to end! Process, communication, all top notch!”
“Very long process with lots of online communication. 4 part process. The breeder, the broker, the payment people, and the delivery team. Everything was up front and open. Delivery team was the only slow process as far as the communication process. Pawrade and their staff was the best of all.”
“We had a great experience finding our beloved Freddie boy through Pawrade. Our new puppy is so friendly, happy and full of puppy love.”
“It has been such a wonderful experience to get my Fancy, through you. We picked her up yesterday and she is the sweetest puppy imaginable. She goes potty outside good and is such fun to watch run around outside. She has already become my sidekick. So happy and blessed to have her.”
“It was a great experience! Everything went as promised and everything was on time. Our puppy arrived at 5:15am and was in perfect shape. The delivery drivers were professional and arrived when promised.”
“Everything went so smooth. The communication, step by step what and how to do the next step. Everyone was so helpful and extremely nice. Thank you so much. I love my Thor, puppy!!”
“The experience was great. I was very impressed with the communication I received and in a timely manner. Very organized too.”
“Jemma is a beautiful puppy. So full of energy! All interactions with Pawrade were excellent. We are very happy!”
“We are so happy to have out new fur baby home. He is every bit as adorable as i saw in his picture. We just had to wait about a week longer than normal as the little peanut developed a runny nose. Everyone I dealt with at pawrades was so kind courteous and informative. I will surely recommend them. We had him transported to us and same with them. They kept us informed and were here right when they said they would. This was a very pleasant experience.”
“Her name has been changed to Sofie She is already loved by myself and Mimi the cat . Thanks to the people who brought her home . And all who helped get Sofie home to me ..Aase Munk …”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
