Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“Was a little bit concerned after reading your reviews, just received my dog and very happy with the process so far,hopefully she will transition in a day or two and gets used to her new home . Thank you to everyone that has been involved so far”
“I love m’y little nugget. She is such a sweetheart.”
“Very thorough and easy process.”
“Pawrade staff were extremely supportive through this whole process. I felt sure that my maltipoo was from a private breeder who maintained quality standards. I highly recommend their services.”
“Pawrade did an excellent job contacting me when I had a question about getting another puppy. They were always available and always in contact with me every step of the way. Shannon and the other person were excellent. Also, I am giving Samuel a thank you for staying in contact until we picked the puppy up. We got two puppies from Pawrade, and everything has been fantastic. We love both of them. Thank you for everything, and for making our puppy feel amazing until she came to us.”
“You guys at Pawrade did a fantastic job. My wife and I are vary pleased with Seth . Thank all of you people at Pawrade for everything you have done for Seth . Thank you !!!’🐶”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Was great all the way with plenty of people to answer your questions. Always so pleasant.”
“Everything went quite smoothly. Although I did find it difficult to put down thousands of dollars on a new family member that I had yet to meet. It has turned out well. His new name is Sir Guinness the Menace and he is growing every day. Slowly, but surely he is fitting into our lifestyle. He’s a smart little one who wants to get his own way. Much like any toddler!”
“Easy process, answered all my questions. Used a flight nanny which went very well. Love my new baby. She is so cute and playful and very healthy!”
“I’m so in love w/ my sweet sweet new Mini Dachshund puppy who I named Nellie Belle. She came last evening & is just so perfect. This whole process working w/ PAWRADE has been amazing from start to finish. I want to give a huge Thank You to all persons involved in the process.”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“First time purchasing a pet on line Lots of paperwork and had lots of questions. It turned out really well And everyone was patient with us”
“Tracy is an amazing little puppy. Smart. Healthy. Friendly. We are so happy to have her in her new Forever Home.”
“I received my puppy Evie (formerly known as Alice), an English Labrador on Sept, 6th around 1:30 in the morning. She is beautiful! Everyone at Pawrade was very helpful and patience throughout the whole process. No question was insignificant. Sometimes the amount of paperwork was a bit confusing, but the staff was always ready and willing to help. If you are looking for a beautiful forever furry friend I highly recommend Pawrade!”
“I recently purchased a miniature poodle puppy through Pawrade, and I couldn’t be happier with the entire experience. From the moment I began the process, every member of their team—from the puppy concierge to the travel concierge and customer service liaison—was incredibly professional, knowledgeable, and kind. They provided me with all the information I needed about my puppy, including health details, personality traits, and what to expect throughout the adoption journey. I especially appreciated how accessible they were—any time I had a question or needed clarification, someone was available to help promptly and thoroughly. The process was smooth, transparent, and reassuring. It’s clear that Pawrade truly cares about the well-being of their puppies and the satisfaction of their customers. Thanks to their guidance and support, I felt confident every step of the way. Now I’m enjoying life with my sweet miniature poodle, and I’m so grateful to Pawrade for making it all possible.”
“This was my first time using this type of service. I will say patience and trust the process, is key. As for the puppy I found through this process, what a bundle of joy. Zero regrets or concerns. Best little guy ever. He truly completes our family and for that we are grateful. Thank you”
“My purchase of Savannah (new name Lexi) was hassle free. As usual, all my questions were answered and I was kept informed regarding her delivery day and time. She arrived healthy and in good spirits. Lexi is one of several pups I have purchased from Pawrade and I am always happy with my new editions.”
“Communication was great. Puppy is wonderful. A discount would have been appreciated since puppy has an umbilical hernia. Immediately after receiving puppy, a $300 off code was advertised. This would have been nice to have applied.”
“I have been in a state of depression since my first fur baby passed away. I was scrolling online and came across a Pawrade ad. Naturally, I was nervous purchasing/adopting a pet online and she was coming from a different state than I live in. However, this is a very reputable and respectable site and place to adopt any kind of pet you’re looking for. I found the perfect little one, who has truly filled the hole in my heart. I had great people guiding me through the whole process. They communicated with me in a detailed and timely response time. The process was seamless. The transportation was great. I could track where they were the whole time and the driver communicated with me at every stop. I know for a fact I will be using them to adopt a sibling for my baby in the very near future. Thanks Pawrade!!!”
“Pawrade made the purchase of my puppy easy and most of all protected from fraud. Payment is held by Pet.com (part of Pawrade) until the puppy is actually delivered into your arms. You are completely protected from fraud. I had constant communication, via email, Pawrade messaging or phone. I could have any questions answered regarding the purchasing process or the puppy. I was able to talk directly to the breeder who let me know how the puppy was and sent a video and pictures to me. Air transportation was arranged by Pawrade and my puppy came from Texas to WI with a nanny. She was well cared for and perfect upon arrival at the airport. Everyone I had contact with were professional, reliable, reassuring and polite. If I could give 10 stars I would. Thanks all for a great experience!”
“From beginning to end a wonderful experience.”
“Couldn't have been better! Tracking via the app was amazing, great communications throughout the drive. The team nailed the arrival time, and the puppy was super excited and full of energy to get out of the van! Thanks so much!”
“We are absolutely in love with our new fur baby. First time purchasing a puppy online without meeting it. Was scared and nervous but the communication and commitment Pawparade and the Breeder showed to assure this was not a scam made me feel relieved. Please if you are having any doubts or shopping around please give Pawparade your business for your fur babies.”
“I was extremely sceptical about using the Pawrade broker to purchase our new best friend. I had researched reviews, and to be honest, some were not that great. The biggest concerns after reading the reviews were that she would arrive appearing extremely sick and weak and the great communication I had had so far would turn into zero communication with Pawrade. These worries could not have been any farther from reality. We had great communication from start to finish. She was delivered to our doorstep via the transport service, and she was wiggling to get down and play, and has not slowed down since. Extremely happy and healthy! Could not recommend Pawrade enough!”
“A day or two earlier than what I expected, but by far excellent customer service and care puppy is happy and doing well”
“Everything went very smoothly. Great job ! Highly recommended .”
“Wonderful experience!”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
