“Excellent service and communication! Highly recommend”
Pawrade Reviews: 19,144 verified customer reviews from real families
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
“We love our new puppy and have named him RUSTEY.”
“Wonderful people & SWEETEST Pup!”
“Frankie is an absolute delight! Her disposition is amazing! We all love her already including her brother and sister doxies! Thank you so much! Everything was seamless!”
“I appreciated that Pawrade was very communicative throughout the process, which helped ease some of the stress of getting a new puppy. That said, my overall experience was mixed. My puppy ended up being very expensive, with transport costs bringing the total close to $5,000. The very next day there was a sale, but I wasn’t eligible for it, which was disappointing. Another frustration was timing. I was told my puppy was ready to travel, but then had to wait two weeks before the transport date. The transport company itself did a great job—once the date arrived, everything moved quickly and smoothly, and my puppy got here safely. However, upon arrival, my puppy was diagnosed with giardia. For being on the higher end of the cost spectrum, I expected better preparation and health assurance before travel. In the end, we are very happy with our puppy, but I do feel that for the price point, Pawrade could improve on timing, transparency, and overall value.”
“The transfer of custody was worth the time it took to drive. Jupiter is now called Toby and enjoying his forever home.”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Everything went extremely well and I am now the proud owner of my little Daisy.”
“Pawrade was exceptional in helping me find my perfect puppy! They gave me confidence in the process by communicating and coordinating all the details with me to include the process, puppy info, and breeder info. I am recommending this to my friends and family because of the seamless process to get a healthy pup with confidence of a trusted breeder.”
“We love our little Boulder, he is a cute, smart and loving boy. We can't be more happier than this. Thank you so much.”
“Pawrade answered every question we had and assisted in bringing Gus to his new home. We are so excited to add a puppy to our household. Thank you!”
“This was a great process. I had looked online for pug puppies, and I think honestly the site made the process easy. The pictures were great, the people who answered the phones were wonderful and very knowledgeable. We received our dog with all the information on her vaccinations and we have already had our vet check. The dog is beautiful (maybe even better in person than the pictures and videos!). Breeder was great with information and seemed very eager to make a smooth transition with the puppy. Highly recommend.”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Everything went very, very smoothly. Lindsey, the breeder, was so thoughtful & helpful & of closures, Tessa is just the sweetest.”
“I was nervous about having a puppy and how this all would work, but Pawrade made it very easy for me every step of the process. They had people available to answer all my questions and they were very quick to follow up every time I messaged. Our puppy is a dream. He has been so much fun and a great addition to our family!”
“Very satisfied with Emelia’s delivery to me, on time and excellent communication. Communication for preparation and receipt was excellent. She looks great and my vet agreed.”
“Thank you for making this entire transaction go smoothly. Doogie is now Sir. He is a beautiful pup. Only I had forgotten all the puppy problems!! That too shall pass. I have bragged about Pawrade and the delivery crew to many of our friends. You’ve got my recommendation.”
“You guys are awesome from the very first phone call all the way through. The delivery process was great Everyone on your team is top-notch Thank you so much - great experience”
“This is a legit team that works together from the breeders and pawrade to getting them to their new home and tracking them as they come home. It takes time to arrange all the pick ups for the puppy and it’s hard to be patient, but they kept in touch with me the whole entire time. Great teamwork.”
“I think the customer service is best before the sale. Seems like replies were faster then, definitely not good on the weekend before we were scheduled to pick him up. I tried to call after my messages were not answered, but could not get anyone to answer the call! Finally, someone else got back to me about his vet check being approved. I would much prefer to work with one person. Amber was great to work with, very responsive. The others not so much. This will be the only dog I purchase through Pawrade.”
“Our vet said you raised a great puppy in great condition. The transition was good, you sent some great things home with us. We love our Buddy, his name, and vice versa. Cheers to Pawrade”
“Very responsive and informative Easy to contact”
“I have never purchased a pet before and certainly would never think I'd purchase one from a business I found on the internet. However, I fell in love with a cute little black puppy I saw on Pawrade and took a chance. Everyone said I was going to get scammed but something about this company seemed more legit than any I had visited. They went out of their way to obtain detailed information about me and my household. They gave me details about the breeder and everyone involved in the puppy's care. Once payment was made for our new fur baby we received constant communication concerning our puppy. They gave great support from beginning the process to even after our puppy arrived. Customer service is at it's highest level with Pawrade!”
“From the moment we met Wolfgang we were a perfect match! He adapted to our home so quickly. He’s already spoiled rotten. Thank you all from the beginning to the end. Everything went so smoothly. We absolutely adore him and he knows he’s in his forever home💛”
“Great overall. Lots of emails to sort through. Also, I'm not sure that my transaction is complete with regards to initiating Rockets thirty day insurance.”
“The whole process from start to finish was so simple and hassle free. My only stress was waiting for him to show up in the driveway. He couldn’t get here fast enough for us !”
“Can't say enough on how professional and efficient everything and everyone was during this process”
“Puppy is wonderful & healthy! Delivery service was wonderful! Very happy with our new family member!”
“Outstanding companies are deal with very pleasant and professional and there was a great experience.We love our puppy”
“Kresley now Jiorji is finally home. She’s such a little spitfire. She’s asserting her place with my cat. She’s beautiful and full of personalty she’s going to be a great companion.”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.


