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Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
Page 67 of 337 · newest first
Verified · Sep 4, 2025

“It was an amazing service with amazing and overly qualified personnel and drivers! Very informative!”

Dairy A. · Oceanside, CA
Verified · Sep 4, 2025

“We are so happy to have the wonderful little shih tzu puppy in our life. He is sweet, cuddly and already seems to know that I am here to take care of him. It was a great experience working with Parade. Everyone was so helpful and responsive. Thank you and best wishes. Linda Palmer”

Linda P. · Evesham, NJ
Verified · Sep 4, 2025

“Transportation team were very kind, and I felt like they really cared about my fur baby.”

Roberta D. · El Cajon, CA
Verified · Sep 4, 2025

“We picked our Yorkie up from Ohio. It was a wonderful place at the breeders home, to pick up Bimini. She is so loving and sweet. Pawrade has made sure all is well and so love the benefits we have with her.”

Lynn V. · West Bloomfield Township, MI
Verified · Sep 3, 2025

“I’m so thankful for the adorable little man we received from you! We love him more than we can say! The whole process was great! Thank you for taking care of our boy until we got him! He’s only been here 24 hours, but so far everything is just perfect! Thank you, thank you, thank you!!!”

Lori B. · Morrison, CO
Verified · Sep 3, 2025

“Everyone we encountered was very friendly and professional. Super responsive with all of our questions, typically responding within minutes! We also love our new baby girl!!!”

Claudia C. · Saint Paul, MN
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Verified · Sep 3, 2025

“Overall great experience. We were a bit concerned at the start when we weren’t able to get in contact with the breeder but the Pawrade team eased our minds by providing as much information as possible and answered all of our questions. We would definitely use the service again.”

Jackson S. · Durango, CO
Verified · Sep 3, 2025

“It was a great experience overall. The platform is easy to use, the staff were very responsive throughout the process, and I appreciated their transparency in partnering with responsible breeders only.”

Gabriel M. · New York, NY
Verified · Sep 2, 2025

“Best place to get your new fur baby. The staff may the process easy and the breeder made every effort to send up-to-date pics/videos until our fur baby was in my arms. Highly recommended.”

Shantai V. · Cheyenne, WY
Verified · Sep 2, 2025

“Pawrade provided an excellent job in all aspects of obtaining a top-notch puppy. I am very impressed with all your staff in our interactions and their help. I am most impressed with the care and diligence in ensuring that I received a healthy animal and I am apprised of all of my responsibilities as a fur baby parent. My little Poppy is a joy in my life. Thank you for helping us find one another!”

Christine O. · Garden City, ID
Verified · Sep 2, 2025

“Hi everyone! Just wanted to say that the entire process from start to finish was very, very professional. Everyone involved was super caring, knowledgeable and kept us in the loop from start to finish. The team that transported the puppy were so professional and I would recommend your company to anyone who is looking for a super sweet puppy. We love love love ours! Thank you for everything your team did in getting himto us. Five star review all around!”

Susan B. · North Yarmouth, ME
Verified · Sep 1, 2025

“OMG, so happy with my new baby Koda. He arrived healthy and full of curiosity about his new surroundings. Parade definitely did a great job from beginning to end and express pups stayed in constant communication to ensure a perfect exchange. Thanks to y'all I was able to give my husband the perfect gift that he has always wanted. Thanks again”

Jamel M. · Philadelphia, PA
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Sep 1, 2025

“Felix was exactly as described when I spoke to the breeder directly to ensure some things I was looking for. He is the easiest puppy I've ever had and easily integrated with my other Bichons and small animals at home! We absolutely adore him! Breeder accomodated my flight plans and met me at the airport, and those I had contact with at Pawrade were super helpful. Thank you!!”

Kecia N. · Sherwood, OR
Verified · Sep 1, 2025

“I was happy with the help you all gave me finding a new forever buddy for me. He is a super great puppy. He was raised well so when we got him he was already on his way to listening and learning . The people I got him from were awesome too. Their daughter said she helped teach him how to sit and shake. The puppy is already on his way to being a great dog . I love him. Couldn't have asked for a better puppy.”

Angela G. · Tavares, FL
Verified · Sep 1, 2025

“Everything worked out, thank you.”

Nate C. · Riverside, CA
Verified · Sep 1, 2025

“I had never heard Of Pawrade and was skeptical at first. However, information was presented very professionally and staff very helpful. Website is well done and graphics. It would be helpful if time between payment and pickup was shorter. What is happening during that time? Delivery was nail bitingly long. But, Express Puppies was very good to answer questions . The delivery person was very pleasant and helpful. Thank you for this adorable puppy, Hazel (Chloe)”

Mari S. · Georgetown, KY
Verified · Sep 1, 2025

“What a happy surprise to see the puppy delivered so beautifully. He smelled so clean and fresh like he just went to the dog parlor. Everything went smooth; the puppy is happy, playful, and affectionate. He most definitely was very well taken care of by the breeder. I highly recommend Pawrade.”

Josie M. · Miami, FL
Verified · Sep 1, 2025

“The Pawrade team members answered our questions and provide all the information and assistance we could have hoped for. Their professionalism, polite and courtesy approach made the process of purchasing and receiving our dream puppy simple and assuring. Thank You Pawrade Team Members!”

Gerald K. · San Antonio, TX
Verified · Aug 31, 2025

“The experience was great . The driver Jason who drove my puppy here was fantastic kept me informed. Also, Emma, who was helping me with buying the puppy, always got back to me. Thx everyone !!!”

Cindy D. · Carlsbad, CA
Verified · Aug 31, 2025

“Picked up my first baby in southern Missouri then my second one in northern Indiana. Coordinator and breeder teams were impeccable! Thank you so much!”

Lisa S. · Goffstown, NH
Verified · Aug 31, 2025

“We had a very good experience. The only issue that I can even remotely identify that would be negative is that the puppy came in the middle of the night. The puppy we have named Kamilla or ‘Kami’ is beyond sweet, well cared for and we are in love!!!! Thank you Pawrade! I was so nervous about the condition of the puppy and being scammed and I can honestly say that you guys are amazing and you really care about dogs! So thank you from the bottom of our hearts! I have two little girls and they are totally in love and it is beyond adorable-:)”

Samantha K. · Olathe, KS
Verified · Aug 30, 2025

“We had a great experience using Pawrade from beginning to end. This was the first time I used a service like this. They ask for a lot of information, but I felt like that meant they truly cared about the homes that their puppies were placed in. With each step, they answered all of our questions and provided the information that we needed to be well prepared and know that we are getting a pup that was coming from a good and reputable breeder. Our Cockalier, Milo, has already adjusted and fits in so well with our family. He and our other dog, Charlie, are already the best of friends❣️🐾🐾”

Sheryl W. · Eldridge, IA
Verified · Aug 30, 2025

“I’m very happy with my puppy. The transition was very easy and my dog is healthy and happy. Thank you”

Julia K. · Cartersville, GA
Verified · Aug 29, 2025

“This is a wonderful service to go through to find a healthy puppy! I am so in love with our sweet girl already.”

Rebecca A. · Hubertus, WI
Verified · Aug 29, 2025

“We love our new healthy and beautiful addition to our family. The process in getting her was professional, easy and simple. They were so helpful during the process. Emails and text messages notifying us what to do next was so great! Will definitely use them again if we are looking for another addition to our family. Keeshonds are a unique breed and we found our beautiful fur baby through you all. Thankful and grateful.”

John S. · Friendswood, TX
Verified · Aug 28, 2025

“Great communication everything done as promised and provided a lot of information to help make the delivery very smooth and predictable and what to exactly expect and have to do for the puppy when she arrived!”

Al R. · Issaquah, WA
Verified · Aug 28, 2025

“Excellent customer service from start to finish. Very informative and helpful information. Transport was amazing! Highly recommended!”

Christy H. · Saint Petersburg, FL
Verified · Aug 27, 2025

“Super happy with Pawrade! My puppy arrived healthy and happy, communication was great, and the flight nanny was wonderful. The whole process was fast and easy—I’d definitely recommend Pawrade!”

Edward W. · Las Cruces, NM
Verified · Aug 27, 2025

“We are a hispanic family. We were very comfortable with the process, because someone was always in contact with us. Explaining every step. Thank you”

Maria M. · Cottonwood, AZ

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.