Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“We absolutely love our puppy we call him Cash. Took him to the vet for his check up and they are going to use him for Puppy Of The Month, please tell tell his breeder that. Thank You for all your help in getting him to me.”
“Belle arrived this morning and is a wonderful addition to our family. She is friendly and loveable. She has her first vet appointment today but I already know she is healthy.”
“Everyone was fantastic - very supportive and knowledgeable - So happy with my pup”
“I felt some of the requirements were somewhat redundent. On the other hand, anyone I had to talk to were extremely helpful and patient with me. I would heartily recommend your services.”
“The puppy is beautiful and healthy. Very smooth process and I was always kept in the loop. Plenty of communication with the Breeder. Delivery was fabulous. I was able to track the delivery service all the way to my home. This is my third puppy with Pawrade. My puppies are all fabulous and healthy.”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“My experience with Pawrade was amazing. They were extremely helpful and were able to answer all of my questions. The reason I gave four stars is due to the fact that my puppy was listed as a miniature poodle, but he is in fact a toy poodle - which I didn’t know until I had taken possession of him. The breeder stated that the puppy is a fifth generation toy poodle and she listed him as such. She says the error was Pawrade’s. I’m disappointed that he will be smaller than what I wanted, and may have a slightly different temperament. I was looking forward to having him accompany me on 30-minute walks around the neighborhood, but I don’t know if such a small dog will be able to do that. Otherwise, great experience.”
“Fiona is a sweetheart. Everyone in the family is in love ❤️ we couldn't be happier! My big 70 lb.dog, Scooby is afraid of her! 🤣🤣 my other dog, Penny is not sure of her yet!🤣🤣”
“Pawrade has truly been exceptional. From the very beginning when I started to think about getting a puppy, they offered friendly support that did not include any pressuring techniques. Once I made the decision, they have a great team to help navigate the process. I couldn’t be happier.”
“From the first contact with Emma, to the delivery from Elizabeth Powers, everyone was delightful: helpful, prompt and reassuring. We felt well taken care of and we LOVE our little chihuahuas! A couple of frustrations: coming from such a long distance, it's impossible to plan for hotels etc. when we don't know where the delivery will take place. So it would be great if buyers could get that info earlier. Also, I would have liked more pics and videos as we had to wait two months and there were moments when we started to wonder if these pups were real!”
“I am thrilled to have adopted two Great Dane puppies, Ziggy and Tallulah (aka LuLah)... the breeder and Pawrade have been a pleasure to work with... They are such a blessing to our "forever home"...”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Pawrade is such a great company. Getting our baby was so easy and just a pleasure to work with such a well informed and communicative company. I was helped out in more ways then one and all my questions were answered right away. Highly recommend if you are thinking of going through them.”
“The Transaction went great all of the staff were very helpful with information that we needed. The previous owners were helpful and continue to want to stay in touch every one has a high standard in the care for the puppy. Our new puppy is in good health and very beautiful. Transportation company did a great job limiting the stress on our new puppy.”
“My husband was very skeptical about this transaction. We have been scammed by other people trying to get our "baby girl". I am so thankful for everyone associated with this business. Everything was very professional and our new puppy is so wonderful!! I would recommend pawrade to anyone looking for a new puppy!!”
“Express puppies was awesome. They kept in touch with communication, and were sweet and personable.”
“Great puppy. Great service”
“Purchasing my puppy from Pawrade was wonderful. From day 1 everything went really smooth They were with me every step of the way. The trip by car to my front door went really good to, I couldn't be happier when I finally got to hold him in arms. Thank you Pawrade”
“I love my puppy immensely, and I can tell he feels the same about me. Thank you for making the adoption process both easy and exciting. We are having a lot of fun together, and he is learning the house rules very quickly, especially when it comes to potty and crate training.”
“Wonderful experience! Pleasant people, fast communication, and simple processes. Absolutely in love with our new puppy.”
“Parwade was great they very helpful , polite the whole experience went very smoothly they were polite and helpful with me answering all my questions and their delivery guys they keep my informed with the time they would be at my house they helped me with the self photo of me and Shaggy who has been renamed with the help of my granddaughters too Yogi thank you very much he already has won me over 😀”
“It was a real wonderful experience dealing with pawrade, I was very difficult person to deal with, I was very unsure if I was dealing with the real people, YES I was, cant thank you all for the wonderful experience and all patients in the world, Im so so in love with my puppy, beautiful and very healthy ❤️ THANK YOU FOR ALL YOU DID FOR ME. ❤️ I DEFINITELY RECOMMEND PAWRADE!”
“Everything went smoothly. From the electronic signatures to the in person pickup. It was simple and easy. Thank you.”
“Every thing was done to the specifics given when I adopted Luna.”
“In the end, we were delivered a healthy, happy, wonderful Jack Russell puppy. But the journey getting there was a little bumpy. First, there was a mixup of our billing and delivery addresses, which could have lead to a tragic outcome. Fortunately the Puppy Concierge service was able to quickly correct that situation. Then, the transportation pick up date was conflicted, with the transport company having one date and Pawrade another. Again…after a handful of telephone calls & texts(and the loss of some stomach lining), that got sorted out as well. The responsiveness of the Pawrade Puppy Concierge service was very responsive, but Pawrade’s attention to details and the communication between Pawrade and the Transport company could use some improvement. Do I recommend Pawrade? Yes…with the caveat that new puppy owners confirm, follow up and stay on top of all the details every step of the way.”
“Pawrade made the adoption process so easy! The care team kept constant communication with me every step of the way via email and phone call. They answered every question I had. Everyone was friendly, knowledgeable, and professional. And Gregory is such a joy! We are so happy to have Gregory as a part of our family!”
“Oh my goodness! What a precious love! She has settled in quite well. All due to the wonderful family she was with. All I can say is THANKYOU!”
“The process of getting our puppy was seamless from start to finish. The health guarantee, detailed instructions and constant contact with our pet concierge made this experience memorable and stress free.”
“Wonderful experience and we have a loving happy Cavalier puppy.”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
