Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“We are so in love with our new puppy. Pawrade was great from beginning to end. Very helpful, supportive and informative. If we decide to get another dog, we will definitely get it through pawrade!”
“Seamless process and great communication! Everything went smoothly and as planned. Thank you especially to our travel concierge Cindy who was patient with us while working through our travel arrangements. We had a lot of questions and everyone worked with us to get answers. It’s only difficult because you can’t meet your pet in advance to judge their temperament and their behavior. The more information you can provide in this regard the better. Our pup is healthy and adorable. Thank you!”
“My husband and I are happy, pleased, and grateful to Pawrade! You all provide an excellent service, bringing families together. Thank you for finding our boy. Sincerely, Sherri”
“Everything flowed flawlessly from looking online to picking up my new puppy. I was given guidance through out the entire process. But best of all was the healthy adorable puppy I got!”
“Everyone at Pawrade was very helpful and the transaction was easy and professional! We had some issues with ticks and Giardia upon delivery, but they are in the process of working with their insurance to compensate for the treatment costs. Apparently these are common issues with breeders. Our new puppy is absolutely adorable and a delightful addition to our home! We were very happy with Pawrade and there professionalism!”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Other than the late night arrival, everything has gone so well. We crated him for the first time last night close to our bed and he cried but not for long and then when I brought him in from his nightly potty break, he only squeaked once and then slept. He is a jewel and kudos to the breeders for doing such a great job of training and making sure he is healthy.”
“Everyone I spoke to were so nice and loved them!!!”
“Staff members were helpful and friendly. Process was very smooth.”
“Bo a/k/a Max is doing great. He has already had his visit to the Vet and updated shots and he goes back to the Vet in September for a follow up shot. Max's tail we thought would be like his Mom is now curled so there is his Dad the Pug. He loves to play and run, he is very fast and mobile as he plays with are other puggle. Max will have the best care.”
“The entire process was extremely positive and the communication was excellent. Rose arrived safely and is everything we expected. Thanks so much. Dave”
“The receiving of Barney was excellent. It was the behavior of the dog afterwards that I am disturbed about. I couldn’t get near him to put his new collar and leash on to take him out. Is this normal?”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Great from start to finish and I just LOVE my Heidi (Odessa) and after only 24 hours she seems to be right at home. Also, the breeder did a great job, showed her the pee pad once and she goes right to it now to do her business!”
“The two men from Wags on Wheels were wonderful. Tasha ( now Phoebe) is a wonderful 6 month puppy. I can tell someone has worked with her training. Alot to get through but Pawrade helpful throughout.”
“Well.............it was a bumpy ride. I had to be pretty creative in order to have better communication. I was lucky enough to have a conference call with the Breeder and Donna. Donna was the most efficient in getting back to me. I appreciated her in the end. Then came Express Puppies transport. Austin arrived early in the time promised. He was so nice. Then as the day went on Chewy Cha Colette started throwing up. I rushed her to the emergency room where she stayed over night. The Breeder did not do a wellness check before Austin took her on the road. She told me she was going to. Today Chewy is perfect. Bouncing around, wow, peed on her pee pad. She is now eating/pooping. When all is said and done+++++++Pawrade did a SWELL job. Trying to utlilize the 30 free day MetLife Insurance. Document everything people. Be vigilent in getting answers. I have paid the BIG bucks. Much more than I ever expected, but I have Chewy. yES, i gave 5 Stars.”
“Maggie aka Bristol is going great met my 2 pups all good she’s beautiful , she’s is sleeping now happy camper”
“We received great support and service from Pawrade. We were able to speak with the breeder, which calmed our anxiety. Emma and all the staff was great. Communication was timely and we received our sweet Gracie without issue.”
“Both puppies arrived this morning... Instantly bonded with my older dog, Ganja... The three of them played for hours with my adult dog showing the pups how to access the backyard, where the water bowls are, bringing them toys, even scolding the pups when they get into mischief... Wish I could attach photos of the three playing and exploring their new "forever home"... Much graditude to the breeder, Brandi, the critter transporters and Pawrade...”
“Working with Pawrade was a great experience. From the time we submitted a payment for our puppy, The communication flow was frequent, clear and detailed. I had many questions about the Pawrade process and about various methods of getting the puppy to us. Our Pawrade coordinator patiently and thoroughly answered all questions . Via our Pawrade coordinator, I was able to have a nice conversation with the breeder of our puppy, which help me make an informed choice. Transportation went great and our beautiful puppy is here. There were no surprises- all went as explained and expected. We couldn’t be happier!”
“Thank you for helping us get our fur baby. We have changed her name to Maggie. Y’all were so kind, courteous & professional. I would highly recommend you. God Bless”
“Everything went smoothly the day Vance was delivered. The driver was right on time and kept me in the loop!”
“Puppy was well taken care of and friendly drivers. Highly recommend!”
“Very easy process.Puppy arrived Safe & Healthy”
“The Pawrade team is incredible! They made the task of purchasing my pup a breeze. They offer financing and even travel plans for pups who might be across state lines! The staff were so nice and awesome communicators. I was well informed on how to prepare for my pup’s arrival too!”
“Our new baby came to us this morning. Daphne formerly Naomi was a bundle of joy. She took to her new surroundings quickly and was introduced to our other pets. She hung out with Tonya most of the morning in her office at home. She would run around and then take a nap shortly there after. She will be a loved on lil pup by all the family. Thanks for all y’all’s help in getting us together with Daphney.”
“⭐️⭐️⭐️⭐️⭐️ Pawrade Review – Our Experience Getting Huxley We had such a wonderful experience with Pawrade! This is the company through which we purchased our sweet Shih Tzu puppy, Huxley, and everything from start to finish was seamless. The personal service of having our pup brought all the way from Indiana to California — right to our doorstep — was truly remarkable. The communication, updates, and care throughout the process made us feel confident and excited every step of the way. I also can’t say enough about the breeder. She clearly put so much love and effort into raising this little puppy, and it shows in Huxley’s temperament, health, and confidence. We could not be happier and are so grateful to Pawrade for connecting us with such a perfect addition to our family. Highly recommend for anyone looking for a loving, well-raised puppy and a smooth, stress-free adoption process! 🐾💛 Nicole”
“Great experience from start to finish. We love our new family member so much.”
“My experience was amazing !! Thère were a lot people to contact if I had any questions. When my puppy, Gigi, arrived, the girls who had transported her were so lovely.. I received texts from the girls during the journey.. you could tell they had taken great care of her. First class all the way...”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
