Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“The transportation guys were very kind. They delivered Tabitha(Hera) on time. She was washed and we are very pleased about everything! Thanks again, to you both!🙏🏻❤️”
“Ember (renamed 'Coco') is the second puppy we've secured through Pawrade. We acquired 'Stella' 3.5 years ago and had a wonderful experience. When we decided to expand our family with a second puppy, we immediately went to the Pawrade website; the rest is history! Coco was delivered by two polite and caring young men who provided all the information we required to get started raising Coco. Chances are good that we won't be growing our family any larger, but if we did, Pawrade would be our first choice.”
“What an adorable fur baby! Traveling great ..sweet personality...love him.... Djh”
“We are in love! The experience was seamless. And our new puppy is already a valued member of the family. The only improvement would be to have contact with the breeder - I'm sure they would want to know how our pup is progressing over time.”
“We're very pleased with the process to welcome our new puppy to our family. The Pawrade personnel were all very communicative each step of the way and responded quickly to any questions we posed. If the need ever arises again, I would definitely use Pawrade again and recommend to others looking for their next furry family member!”
“The delivery was very smooth Galileo is GREAT!!! What was stressful for me were all the forms that kept coming I thought I signed them all and to find out I didn’t A little more personal contact would have been nice I am very glad I had your company available to find my dream puppy. I would use your company again Also I have shared your site with my friends and family. Thank you I Love my new Family member I do need to mention the stated price and what I was billed was 600 dollars different. And the sale code was not given.”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Everything was very easy. Response time was quick, all my questions were answered”
“The whole process from picking out the puppy we wanted to having him delivered was easy. All the people who were involved I. The process were very helpful, knowledgeable and nice.”
“The message center that Pawrade uses made the process of purchasing our new fur baby very easy. Everyone we dealt with, including the transport drivers, were so kind and seemed genuinely happy to help in getting our puppy home to us.”
“Overall, I was quite pleased with Pawrade and their help allowing us to adopt our Lulu. :) However, be aware the "date available" is NOT the date the puppy can go home to you, as I had thought. The puppy still needs a vet visit and then to be approved by Pawrade to leave the origin home. This was a bit misleading to me, as I scoured the website before purchasing to get their policies. Customer service reps were available at long hours during the day which was a benefit to me as a working parent trying to keep the purchase a secret until it was set in stone.”
“A very sweet lovable boy. The process was very easy. I had my puppy in hand in just over a week.”
“I have waited to buy the puppy of my dreams and I used Pawrade and have the cutest, happiest, sweetest puppy ever! She is healthy and the whole process was amazing. They were constant communication and answered all my worried needs. Buying a puppy these days is scary with all the scams out there and I can say I have a happy and healthy puppy that is so loved and we are so excited for all the joy she will bring to our family. I got calls, pictures and support every step of the way and still have that support even after she made it to her forever home!”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“I have to give 5 stars! From the first phone call to the flight nanny was a great experience. I would highly recommend Pawrade. My new puppy Piper is such a joy. Thank you for everything”
“We absolutely LOVE our new havanese puppy. She came into our lives right on time due to a recent loss of a long time “soul dog”. Pawrade made the process so smooth and they were available for any questions and guidance. They communicated how to purchase the puppy, activate insurance, and even the results of her vet visit before travel. The employees are SUPER kind, supportive, and empathetic and I’m especially grateful for Ashlae, Emily, and Tina for being here for this new experience. The process may seem high, but I PROMISE it will be worth it for top tier service and an amazing new companion/fur baby.”
“Pawrade is awesome. From start to finish it was a smooth transaction. And I love my new puppy. She is just what I was looking for! Thank you!”
“My puppy, Hondo arrive beautiful handsome and I love him so much. I think Pawrade for giving me such a beautiful animal.”
“He is adorable!!! Just precious!!! My Family immediately feel in love him and with his playful and gentle nature and energetic interactions!!!”
“We love our new little boy! We named him Indi(ana Jones). He's so lively and curious. He's healthy and happy.”
“I am in love with my new edition to my family. The whole process and customer service was amazing! Thank you so much!!”
“Thank you for the wonderful puppy he is doing well and enjoying his new life with our family and friends”
“Bella is home and safe. I cannot thank everyone who has helped make our dreams our reality. She is happy, healthy and sleepy. You guys did amazing bringing her here and she seemed so well taken care of 10/10 recommend anyone else to get a puppy through you guys!”
“great experience with Pawrade and the breeder. We love the new addition to our family!!”
“I’ve been very pleased overall! I love the fact that you all take such good care of your puppies. Everyone I talked to was kind. I also very much loved the service that brought her too me. They bathed the day before she got here and they also treated the puppies with great love and attention. You could tell they were very invested in their job. Overall had a great experience and I absolutely love my new puppy!”
“I had an absolutely wonderful experience with Pawrade! From start to finish, they were professional, communicative, and genuinely caring. It’s clear they truly love animals and go the extra mile to ensure both pets and people are happy and safe. They answered all my questions promptly, coordinated every detail with ease, and kept me updated throughout the process. My puppy arrived happy, healthy, and right on time—clearly cared for every step of the way. I can’t thank you enough for making this experience smooth and stress-free. Highly recommend to anyone looking for a reliable and compassionate service!”
“Thank you for all your help to bring my puppy home. We love her so much. She is so cute. This is our first time having a puppy. I don’t know how to express my feeling. We absolutely happy with Pawrade. You are so professional and helpful. Thank again.”
“Many thanks to Karen and Aaron who delivered our puppy, and to all those involved in our purchase of her. I am very happy with my new buddy, and have renamed her from Sheila to Sparky, a dog name I have always loved. She is delightful and playful and a very well-behaved little girl!”
“Bella is a very, very sweet lovable, happy dog. So glad to have her that's a new addition. Everyone at pawrade was professional pleasant to speak to never felt I was bothering them when I asked questions over and over. First time Buying a puppy i never met, so I was very nervous with bella, but everyone made me feel at ease. Thank you”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
