Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“Pawrade made the whole experience of purchasing a puppy so easy and stress free! I have purchased two puppies from them and each experience was wonderful. Great customer service and excellent communication!”
“It took a long time to get her but worth the wait. She was named Dora when I got her and it fits. She's dora the explorer. Very busy indeed. Thank you.”
“I’ve been very happy with our new little guy! So far so good! Pawrade was very helpful making it happen!”
“I am very pleased with the communication, very through, Polite, business. Very timely response. My new puppy is the most wonderful and beautiful ever. Thank you”
“What a wonderful experience we've had with Pawrade! The communication and customer support has been stellar. I was also VERY impressed with the delivery service to my front door of our new fur baby... I highly recommend Pawrade and will do business with them again in the future!”
“We recently purchased a puppy through Pawrade and had a great experience! They were very easy to work with, provided detailed information on what was needed, what to expect, and had someone who we could reach out to with questions a long the way. Our new puppy is healthy and happy and we are so thrilled to have found her through Pawrade!”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“This process has been so seamless. I was informed all along the way. I received constant updates about my puppy and how the process was going. I am very pleased that Pawrade took such great care of my puppy and taking the steps to have his best interests at heart. I feel Pawrade made sure that the person that the puppy was going to was legit and would take proper care of the puppy.”
“I had an amazing experience with Pawrade. I recently purchased a toy poodle and he is a wonderful addition to our family. The process of working with Pawrade was great, I had no problems or issues and I can tell they really care about the well being of the pets. The meetup with the breeder went amazing as well. She really took great care of our puppy and was sad to see him go. Overall my experience was great and I recommend Pawrade to anyone looking for a new family member and a company and breeder that cares!”
“Everything went smoothly.”
“We are absolutely crazy about our little Keely. She is everything that was written about her, and more. She’s a bundle of love and we couldn’t be happier.”
“We LOVE our puppy. The customer service is wonderful so far. I’m only giving 3 stars because our baby came with a big scab on his neck from a bite from his dad. This could’ve been disclosed during the conversation with the breeder. I specifically asked about temperaments of the parents. The baby also has a double ear infection but I was told that can stress from travel can bring out issues? The food on the puppy listing was incorrect and an expensive bag of food was purchased and I’m unable to return it because I opened it. We recently lost our little 6.5 year old rescue to complications from Cushings and Diabetes. We spent 5 years trying to get this guy healthy and give him the best life after being dumped. The reason why I decided to go with this company was for the vetting of breeders and reassurance we’d be getting a healthy and happy baby. I pray this little guy has had a wonderful first 5 months of life filled with love and care. He’s home now.”
“We just got our dog and let me say, he is AMAZING !!!. The stuff was great to update me with everything. Very responsive and very helpful. Thank you Pawrade”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“I have to say I was very impressed with the whole experience of getting Nash. From the transportation to the Pawrade staff helping me every step of the way!!! Truly great experience and Nash is such a great puppy!”
“We are in love with our little girl Lucy. Right now she is curled up in my lap after playing hard with my husband! She is such a wonderful addition to our lives! She is healthy and full of energy and fills our lives with joy! Thank you.”
“Puppy is well and happy. That’s all that matters.”
“Went smooth, communication was great especially when I was informed she had a tiny underbite. I appreciated that openness. The guys that delivered her to me were great also.”
“Whenever I had a question I would either call or send a message. Each and every time I would speak with a agent who was always extremely helpful and always answered my questions”
“I am beyond pleased with the amount of people involved to help families with getting a new member. The application process, the financial end, the policies and delivery service were so amazing! I was kept aware of everything that concerned our baby. So happy when he arrived! If ever needed in the future, this is definitely the route will go. Thank you from the bottom of our hearts”
“excellent process from start to finish”
“Communication could be a little better when it comes to delays and things unforeseen. Overall it was a great experience and couldn’t be happier with our new puppy!!!”
“A perfect match! What a little angel! I will love him and take great care of him forever!”
“So many puppies to choose from, plenty of assurances, clear and frequent communications all speak to the professionalism and integrity of the Pawrade team. Very happy with our choice.”
“Adopting Finn has been an absolutely wonderful experience. Pawtade was very thorough with their background check as well as making sure Finn would be a good fit for my home. Pawrade explained the process of the adoption and requirements very clearly which streamlined the process. Thank you for filling my home with love again!”
“First time adopting through a website, and I couldn’t be happier! Everyone was so supportive and pleasant. If I had a worry or question, Donna got right back to me. Festus is doing great. The caring and professionalism of Puppies Express is top notch! (Zach) I highly recommend this organization! !”
“Honestly was a bit weary of using this site with so many scams out there. But on the flip side I had just had a horrible experience with getting a puppy by other means which lead to me having the puppy less than 48 hours before it passed from negligence on the other parties part. With Pawrade I do feel your experience is heavily influenced by which breeder you end up with. I was fortunate enough to have a great breeder who FaceTimed me with the puppy and would send updated pics when asked. She understood my last bad experience and agreed to hold the puppy for me a little longer to get her vaccinations which helped ease my worries about illness. I picked the puppy up and she was healthy and parasite free. My vets were pleased with her overall and love seeing her. Pawrade was good about communication even after payment was received and even after I picked up my puppy. I would use Pawrade again, although I wish there was a way to select the same breeder if you wanted to use them again”
“Everyone was great but Ashly she does not know how to speak to people she talks down to you and does not listen… everyone else is great and helpful. Tara K is the best!!!!”
“Very helpful and communicative. I love the way their system works.”
“All of your associates were amazing from start to pick up. I would highly recommend Pawrade to anyone considering a new puppy. The complete process was thoroughly explained. Thanks to everyone.”
“We were quite hesitant to purchase a new puppy online. the first few web pages we looked at and contacted turned out to be scams, so we were a bit hesitant. However, working with Pawrade was fine, easy and convenient. They were detailed and rather thorough in the entire process. We highly recommend them. David and Rachael”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
