“Excellent service from the first call to the last”
Pawrade Reviews: 19,144 verified customer reviews from real families
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
“From start to finish, the whole process was amazing. Our little puppy is happy, and getting adjusted to his new home and life. We couldn’t be happier - thanks Pawrade for a great experience getting our pup!”
“Amazing Delivery! I was updated every step of the way! Can’t say enough great things about the Pawrade Team!”
“We were very pleased with the process of adopting our puppy. A Pawrade representative was responsive to our request and informed us of everything we needed to do to get our puppy into our home. The website had the same information and the process was easy. We had our puppy with in a week. Thank You Pawrade for a surprisingly pleasant experience.”
“Love our new puppy, transportation went well and communication was clear all the way through the process.”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Very helpful with questions and answers. Highly recommend”
“Once we found the exact puppy we wanted, the process was easy. All questions we had prior to reserving Cecelia were answered quickly and clearly. Once we decided to buy the process was clear and professional. All expectations were very clear. Communication all the way through to delivery was prompt and clear. We went to pick up the puppy from the breeder. Pawrade was helpful working out a pickup schedule that worked for everyone. In the end the puppy was exactly as represented.”
“I had such a wonderful experience with Pawrade! The only hard part was waiting for Delilah who is now named Kona to be big enough to come home!! She is an absolute joy and we have already become best friends!! Thank you so much!!!”
“I really appreciate all the assistance I received to make my puppy experience enjoyable.”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“AMAZING. By far the best experience i have had with purchasing a dog. 100000% recommended.”
“I absolutely LOVE my new little guy. He has fit in immediately and loves me so much already! I am just a little disappointed because I was not told that he would be traveling with multiple other puppies and traveling in a vehicle for 3 or 4 days from so many different states to drop other puppies off. If I would have known that, I would have just drove in and picked him up. We ended up driving 8 hours, anyway to meet the drivers just so our puppy wouldn't have to go thru more days to drop off more puppies. I also entered the code for July 4th sale, but never got the $200-$400 taken off of my cost. I love my new little baby more than anything, but wish I would have been told about the drivers picking up 5 or 8 other puppies and having these babies travel forever. I was told someone would pick my baby up (7 hours from me) and bring him to me. That was not what happened at all. I paid for that, but ended up driving more than that to pick him up. I hope I get refunded for the July 4th sale”
“The entire process was absolutely flawless. Great communication throughout. Any questions we had were promptly answered and we always found people available on the telephone. We had never purchased a dog in this manner because we’ve always been able to go to pet stores or breeders directly but things have changed obviously. We found exactly what we wanted on the site which was a pretty rare color of miniature poodle, located one and three weeks later she’s in our home. She’s healthy and happy and the people who delivered the dog were just great. They have a lot of caring, are considerate, and frankly we can’t say enough good things about them. Hopefully they will receive some sort of recognition as a result of this review. Overall, no complaints, And we recommend this service to anyone. It was the most expensive dog we’ve ever purchased but, I think we got what we paid for and our extreme satisfied all the way around.”
“I was nearly scammed by someone when I started looking for a puppy. I had never heard of this website before, but I started looking at it and was contacted by someone and the next thing I knew, I was purchasing my new puppy. All of my questions were answered and in a timely manner. I felt the communication was fantastic, from start to finish. I would not hesisitate to refer anyone to this company and will more than likely use it again when I am ready for #2.”
“We had a great experience. Everything from finding, purchasing and delivery went very smooth. We love our Delilah very much.”
“The whole process with Pawrade was so smooth. Their communication with us was incredible from start to finish! We received a phone call as soon as we reached out about our pup. Once we reserved our little guy, we got updates and information almost daily. We had our puppy delivered and the delivery service even gave us updates on their ETA. I would absolutely recommend Pawrade to anyone looking to adopt. We have been blessed with the cutest little dachshund ever! Thank you, Pawrade!!”
“We're so happy with our puppy. From the first moment we held her, we were smothered with kisses. You can tell she was raised with love and care. No anxiety, just pure cuteness and affection. Daisy came in the house like she was meant to be here. Many thanks to the breeder for our precious new family member. The delivery guys were great, kept in touch along the way and the puppy was clean and happy. I highly recommend purchasing from Pawrade, it was a seamless transaction from beginning to end.”
“My puppy arrived! Healthy happy little girl. The delivery service was excellent!”
“It was awesome thanks so very much . Sophie is doing great. I love her so very much.”
“This is my second time adopting a Pomeranian puppy from Pawrade. I couldn’t be more happy or pleased with their services. My second pup also travelled from Missouri to RPV California in a van and arrived to me clean, happy, and healthy! Thank you Pawrade for a wonderful experience! I definitely recommend this company to anyone looking to adopt a dog!”
“The entire transaction from contact to delivery was handled in a friendly and professional manner. I would definitely recommend Pawrade. Waldo, formerly Robert, is a darling. I’m in love with his affectionate personality and playfulness.”
“I really enjoyed the smooth process while using Pawrade. They kept me up to date on my puppy and helped my nerves by assuring she was healthy and passed vet inspections. If I ever want to get her a brother or sister in the future I will be using Pawrade again.”
“At first I was a little skeptical, but once everything was taken care of, flying up to meet the breeder and picking up my new baby, I’m over the moon!!! Thank you for making it happen!!”
“It was an easy process and I was able to receive my loving pup and am so happy I found y'all”
“I have my sweet little Maltipoo and so far so good. HE’s already attached to me and he’s eating good already.”
“We couldn’t be more happier and full of joy thank you Paul Ray for bringing our precious little dream baby to us”
“Great service, beautiful puppy. Service was A+. Thank you.”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.


