“Everything went nice and smooth.i just love my dog like thanks a million”
Pawrade Reviews: 19,144 verified customer reviews from real families
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
“WE are so glad to have her home. She is a beautiful puppy. The breeder is great and all papers where in order. Trip home good. She is a love. I recommend Pawrade because they did their jobs in assuring all would be wonderful. Thank you, Emily W, for so much and all the members that helped us. Sincerely Linda W”
“Start to finish the Pawrade team were tremendous to deal with all fronts communication of logistics to transfer of information for the well being of the puppy. Truly amazing service”
“We were very pleased from start to finish. Everyone had such patience and answered all of our questions, no matter how many we had. thank you very much for helping us.”
“We LOVE our new family member - BABOO! Thank you for bringing us so much joy with our new Puppy! He’s everything and more.”
“My experience with Pawrade was flawless every step of the way. My new cavelier king charles Spaniel puppy arrived happy and healthy, and exactly as described on the site. We love our new puppy so much.”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“The process was easy and the customer service staff and travel managers were very helpful. We love our New Puppy.”
“I received her fairly quick and she is even cuter in person. I love my new best friend.”
“Ok so full disclosure. I never write reviews...like ever. I have to make an exception for Pawrade though. This was one of the best experiences I've ever had getting a new pet. I'll admit that I was skeptical at first. I've never bought a dog without meeting them first. But there's always a first for everything I suppose. I have always wanted a golden retriever. There's just something about the breed that I love. So after getting scammed on Facebook I did some research and found Pawrade. I found a puppy I liked so I sent them a message to ask about him. They were quick to message back and seemed happy to answer all of my questions. After I purchased my puppy they constantly kept me informed about the status of the process. Each message was sent personally by a real person and not some computer generated response. I was surprised when some of them gave me their cell phone numbers if I needed to get ahold of them after hours. They took care of everything. 100% will use them again.”
“We are very happy with the service we received. Our little girl is so precious. We have named her Foxy. She is already spoiled and so loved!”
“My puppy is the best! Pawrade was a wonderful experience. I appreciated the constant communication and kind representatives! Would use again!”
“Everything went great. They kept in touch to let me know when they would be arriving.”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Finn is loving his new home and his new big brother. They are getting along great! I have already recommended Pawrade to a friend. I am very happy with the service from Pawrade except for the 2 heartbreaking messages I receive that Finn was no longer available. I was crushed but now things are wonderful! Thank you, Dana”
“We have adopted 2 very healthy shih tzu puppies from Pawrade over the last couple of years and have been very pleased with the quality of our pets. They cost more through them but the health guarantee for 3 years and many other perks that come with are worth it. We recommend them highly.”
“I think the process is demanding of the new owner and feels somewhat of a system working in conjunction with the pet insurance to force you into additional insurance. That being said, Poppy (Gianna) is a beautiful little puppy and we love her very much.”
“This process was made very easy with amazing information and advice for my new Pup. He has been such a good boy. I am very happy I chose to go this route.”
“We couldn’t be happier with our experience adopting a mini dachshund puppy from this incredible company. Their communication throughout the process is exceptional, leaving no room for uncertainty or doubt. What truly sets them apart, however, is the genuine care and compassion they show—not just for the animals but for the adopters as well. Every interaction reflects their dedication to ensuring both the pets and their new families are set up for success. It’s clear that they are deeply committed to the well-being of the animals in their care. We are beyond grateful for their efforts and would wholeheartedly recommend them to anyone considering adoption. Our new puppy Chelsea has already brought so much joy into our life, she is very playful and bonding already with my other mini dachshund. Thank you for the great service.”
“The team at Pawrade was professional and courteous. We knew immediately that they had the best interest of our new fur baby in mind with the questionaire they had us complete. They have worked hard to answer any questions we have, provided best practices in getting our puppy settled in her new home, and making sure her needs continue to be met. It has been an excellent experience!”
“I was very pleased with every aspect of acquiring Alexander. And I was very impressed that Pawrade vetted me thoroughly... it's good to know that Pawrade makes sure pups go to good homes. The delivery service, Wags on Wheels, was outstanding. Communication with Pawrade and with Wags on Wheels was excellent throughout the entire process. Alexander and I are very happy. I would certainly recommend Pawrade to anyone looking for a pup. Thank you!”
“The process was seamless. I spoke with the coordinator, who explained everything thoroughly, so expectations were set early on the purchasing, exams, transportation, and arrival. The instructions on when Bailey arrived were very clear. Our dog is perfect and we love her. I appreciate the breeder sending enough food so we can transition her food (the food is not available to purchase online, or is not delivered to New Orleans). I would recommend Pawrade in the future.”
“Our interaction with Pawrade was 5 star from beginning to end. Everyone was professional, patient and knowledgeable. The 2 young men who delivered our pup were kind and gentle and kept us informed throughout the journey. I wouldn’t hesitate to recommend Pawrade!”
“Pawrade was so great from beginning to end. They stayed on top of all the details and the process was amazing. My puppy arrived in great health and without issues. They’ve contracted with transportation experts and that process also works without a hitch. I recommend Pawrade completely. You won’t be disappointed!”
“I'm not sure how our experience in purchasing two separate puppies with Pawrade could have been better. The process was simple, the continuing communication was very well done, and our updates from both Pawrade and the subsequent handoff to the transport companies was completely reasonable. Both transport companies did a great job of informing us of the puppy's tolerance for travel, eating habits while doing so, and general demeanor. One thing of which buyers should be aware, some transport companies deliver 24/7 which means that your pup might possibly arrive in the middle of the night. This is something that is not mentioned anywhere that I can find on the Pawrade site. The possibility of that was not an issue for me but it could be for some potential buyers so just understand that you must be ready to receive your pup at all hours for arrival. That was the only potential surprise to me but ultimately was not necessary.”
“Everything went very well. The breeder did a wonderful job with this puppy. He’s healthy and happy. The nanny transporting him was also wonderful. He took very good care of him. I would recommend Pawrade to anyone interested in a puppy.”
“Not to downplay any other puppies, but this the cutest one EVER!!! Everything worked like clockwork from choosing him to delivery. I was skeptical about getting a puppy sight unseen, but they put my mind at ease; very friendly and encouraging. I was very impressed with Pawrade. My little Havanese and my kitten who is the same size and was born the same day are inseparable. They both give as good as they get in the fighting/biting area; the kitten even taught him to use the cat box!!! They’re sweet and hilarious, I couldn’t be happier.”
“As a first time dog owner (paid dog owner). Very pleased. Thank you for your support”
“Thank you so much for your help. I am happy to choose your service. Loren came to me save and healthy. We are both absolutely happy. It's sims to me she is from very good breeder. The puppy is gorgeous and lovely. We have funny time together. I trust you absolutely and very recommend your service for averyone.”
“We have had an Amazing experience with Pawrade. The communication was great. They were always available and always answered all my questions. They sent messages with pictures, keeping us up to date with our sweet puppy. Over all it was a GREAT experience and our sweet boy is perfect. I would highly recommend and use them again.”
“It was a very good experience and everyone was so helpful! I’m so thankful for the quick responses and all the information. The only thing I didn’t agree with is that the insurance was pushed and the certain food was required. Overall we are very pleased.”
“We searched all over to find a Puggle puppy. The only ones we could find were thru Pawrade and a breeder in Ohio. We were nervous because we’ve never bought a puppy without physically seeing it but we are so thankful we did because our sweet puppy is the perfect addition to our family. The whole process was very streamlined and easy and the communication was exceptional.”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.


