Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“Oh everything went so smoothly Freddie is a wonderful puppy. Friar Lolo The young boys that dropped him off were so nice and helpful great young men he arrived perfect!!!”
“This is my second Pawrade Dachshund puppy and have had a very wonderful experience once again! The puppy was delivered to my house and they experience was very great as well!”
“Such an easy and thorough process. Great communication throughout and we just LOVE our beautiful, healthy, and happy puppy!!!”
“We were very happy with the whole process and we love our new fur baby!! We have changed her name from Lana to Katie and she has already learned her new name!”
“I must say I was impressed. First being a little skeptical after reading reviews during my research but I couldn't resist. They had exactly the puppy I wanted and I went for it, Service was amazing from Start to Finish. Friendly, knowledgeable, reassuring. I couldn't have been happier and relieved of my worries. My puppy arrived by ground transportation for a 48 hour drive and he was happy and healthy and clean. I know the contract with PetPay looks a little confusing at first but it's fine. Written by lawyers what do you expect LOL. I would highly recommend Pawrade not only for their kind and friendly as well as encouraging service but also for their professionalism. Thank you for bringing my Baby home to me safe and sound!”
“Wonderful experience, everyone is knowledgeable and friendly. They answered all my questions and the transport of Ninja a/k/a Jet was seamless. We are in love with Jet! Thank you for making this stress free!”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Lady Sassington arrived Sunday Morning, she is very active and loves people. I’m very blessed to have her, she will be a great companion for me. Thank you”
“Everything went very smoothly. The puppy didn’t seem stressed when it arrived at all.”
“What a wonderful team at Pawrade. From Tanya to Ashlee to Donna, they were all wonderful. They kept in the loop throughout the entire process and the breeder even sent me updated pictures and video while we were anxiously awaiting our new little girl. I would highly recommend them. The breeder that had my puppy was first class.”
“Would leave a 5 but I felt She was on the road way too long because someone wasn’t there to take their puppy! My puppy was on the road over 15 hours longer because of these inconsiderate pet owners! Thank goodness she is a happy, sassy little girl but it was a long ride!”
“Absolutely fabulous experience from start to finish. Professional but personal at the same time. Lovely individuals at each stage. Phenomenal communication and paperwork with very detailed steps and instructions. Will recommend Pawrade as the only place to look for their newest family member!!”
“Great experience all around! Friendly and professional team!”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“The process was easy and professional. The transport person Andrew called gave me a tracker to follow their trip and they arrived exactly when they said they would. I would definitely recommend Pawrade.”
“Another wonderful experience with Parade. They make the process so simple. I was able to select my puppy, complete the sale and make arrangements to have my new boy delivered to my home in a short amount of time. If I ever want to get another puppy, I would do it with Pawrade again.”
“This is the 2nd time we have used Pawrade and just as the first time the experience was excellent from start to finish. Everyone is always so helpful and nice to work with. The transport service was excellent as well. We could not have asked for anything more.”
“Thank you for all that your teams have done to make the transportation and delivery of my new baby poodle and wonderful blessing and experience. This was a seamless endeavor, handled professionally and with loving care. I cannot thank you enough for what you have done for me and my little girl Simone (aka) Daisy. Best wishes, Catherine & Gary G.”
“She arrived at 2:15 AlM!!!!! And two days early!!!!! But was glad to get her. She hasn’t come out of her crate yet but there is some movement.”
“We love our new addition to the family. Zeus whose name was changed to Sherlock has settled in with his new family. He loves playing with his brothers they are the 3 little stooges and sister.”
“When our puppy Hayes arrived, he was very happy, well-adjusted and relaxed. He is eating, playing just as though he been with us since birth.”
“It takes a bit once you choose one. A lot of things that need to be done to make sure the pet you get is in good health. You can be confident you’re getting what you pay for.”
“I'm very pleased with Coral (Havanese). In fact, extremely happy to have such a puppy. I started this whole process with a lot of doubt and worry. Is this for real? Am I really trusting a website to purchase a dog? I spent months looking for a dog; rescue centers throughout California and different breeders. I've wanted a Havanese for a long time but was considering another breed because there are so few breeders in Ca. I talked to a few Pawrade agents and finally bit the bullet and reserved Coral (now Buttercup). Emailed owners - they sent photos and information of parents. The delivery service was excellent. Fantastic guys. Paperwork went smoothly. All in all EXCELLENT!”
“This was my first experience buying an animal through a website and Pawrade made it the best, smoothest transaction and overall experience. There was so much communication with Pawrade team members to ensure our puppy’s health was great, to make inform us of his diet, medical records, pet insurance, we were informed each step of the purchase process all the way to organizing his travel home. I highly recommend Pawrade! We are sooo happy to have our new fur baby with us and I will definitely use Pawrade to bring another fur baby home in the future!”
“Such a great experience. We chose the best dog ever”
“Thank you! She is the best little puppy! Everything was so smooth anf they took very good care of her during the travel! This is my 2nd time getting a cocker spaniel here and it has been great!”
“Overall, I had a great experience. I had fast and easy communication along with updates throughout the whole process.”
“Very pleased with service. Love my new puppy. Thank you”
“I am so in LOVE with GRADY BOY. He is everything i hoped for and more.The Driver was right on time.Grady had a nice warm bath and is eating his dry food and drinking his water.Zooming around checking out his surroundings.Our cat Niko is really curious about this new little creature in the home.I would recomend PAWRADEto anyone wanting a puppy.Thankyou for helping me though the process. EMMA was wonderful .”
“Johnny is really a very precious & sweet dog. We’ve had 2 other puppies in our lives but we’ve never had one with so much energy and wants to bite and chew on everything in sight. We’re elderly and kind of worried but hopefully we get through this period or we might have to make a decision if we can’t handle him. We have a an appointment later today for his required vet appointment and see if he has any suggestions. Wis lucky us luck!!”
“My experience was was perfect! Communication was A plus! Everything went smoothly! Everyone was a pleasure to talk to. This service really helped me with finding a healthy puppy a clean bill of health.”
“This was the first time I have ever done this. Everyone I had the pleasure of working with was very nice and helpful. The puppy arrived exactly as presented and I was kept well informed and up to date on everything.”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
