“From the start, the transaction has been seamless. Our first contact Tara was extremely helpful and her knowledge of the program was very helpful in answering all of our questions. Our second contact Emily (I think was the name) wasn't as communicative and her responses were much shorted and less detailed as Tara's, but we did receive the information we were seeking, so that was okay. Delivery time: Tyler and his co-worker were very professional and courteous. They kept us notified along the way of their estimated arrival, and even arrived sooner than expected, letting us know they were ahead of schedule. We are very happy with our new puppy and appreciate everyone that assisted in connecting us with Peach. We will love her and take great care of her. Yuki our white Pom loves her and they have been playing since Peach arrived. We will recommend Pawrade to all of our friends and family that may be in search of a new fur-family member. Thanks again from the bottom of our hearts.”
Pawrade Reviews: 19,144 verified customer reviews from real families
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“Saoirse is a beautiful puppy. She's more than welcome could have asked for. Thank you. The many steps, websites, requirements, people, etc., were very laborious and made the transaction very anxiety. I felt like I would be in jail or have a dead dog if I didn't order the food, glucose, etc., you seemed to require. This puppy is healthy a as a horse and I have enough experience to know if something was wrong with her because if travel. She doesn't like the $19.00 tube of stuff I had to order so my money was wasted. I think her breeder did a fabulous job giving her a good start. She is exactly what we had looked for for months.”
“there are no words, it was a long, one month process, lots of paperwork, lots of emails, mercy was well worth it, we all love her, thank you, Pawrade, for delivering a perfect little puppy. She really is good, I give kudos to the breeder. x”
“We are more than pleased with how our purchase of our little pug puppy was handled. We were kept informed as to what the breeder needed from us and the contract we signed was very clear and professional. Our little boy is exactly what we wanted and everyone was very nice from start to finish. Having our little guy driven out here from Arkansas was also handled very quickly with no problems and no surprises. I highly recommend Pawrade!”
“Was a great experience for us . We came on the site with nervous reservations, and it couldn't have been an easier experience, communication was above and beyond, all my concerns were always addressed in a timely manner which I appreciated. Our puppy came from Missouri all the way to California. Our puppy arrived happy and ready to join our family couldn't have been a better union. Thanks so much to everyone involved in making this a safe, worry free way to purchase a puppy on line”
“I'm in love 💞 my new baby. Pawrade is amazing. I was scared that the site wasn't real but it is 100% professional and organized. Thank you all”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“We had a good experience with Pawrade. They help you through every step of the way and were prompt to answer any questions. They are thorough with taking care of details that insure the puppy is taken care of along the way. Delivery was very fast through Wags on Wheels and everyone very friendly!”
“We were a bit skeptical about this transaction... buying a puppy online, but everything went smoothly and now we have our beautiful puppy! They were very good about communications and taking care of everything to make sure our puppy arrived safely and in good health. Highly recommended!”
“THank you Pawrade for eventually sending us Gunner (Bolo). He is very special. It was challenging going through the process, but you pulled through at the end. Thank you”
“Very pleased with the process. Everyone was very helpful if I had questions. Van transportation was great. I was kept informed what was happening the whole trip. I received the perfect puppy❤️ Galahad is now Tobi. I am very happy with my experience with Pawrade. Thank you”
“You knew what stage of the process you and your puppy are in at every step. Thank you for the communication!!”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“We are so happy with our little guy who we renamed Charlie. He is so happy, he loves toys. His first night was perfect! We got him up to pee every two hours and he pee’d on a pee pad and went right back to his crate. He’s perfect, thank you!!”
“We are happy with Pawrade. We love our little boy Easy but we named him Jager. He is so smart and is adjusting very well to our new family. Pawrade helped us find our baby boy. Thank you and we have spread the news to alot of people to use you all.”
“Our family is so thankful for Pawrade! The process was very smooth and they were there with us through the entire process. Thank you Pawrade for our new precious baby boy!”
“Thank you for bringing himno safe and healthy. Were very happy to have a new family member Thank You So Much.”
“The end outcome has 100% awesome for me.... There are steps and things people have no clue how to deal with because it's all online. But I will say when you looking for a life long doggie and relationship...this is the way to go. I can say that "Jax" is so so so much more then expected. Deal with good breeders, get good doggies. I have a great one and can't wait to experience the feature with him. Good luck to all and if you want to hear and see more...ask”
“It’s was a great experience. Stressful at times but the end result was well worth it. I have my little girl (Bindi). The cutest and sweetest little yorkie. We love her so much! Thank you Pawrade! And a very big hug and thanks to Amber who helped me so much! She is a wonderful asset to Pawrade!”
“From beginning to end, this experience was amazing. Being a first-time dog owner, everything I needed to know was provided and all my questions were answered in a timely manner. This experience was seamless and worry free and I would not hesitate to recommend your services to anyone. Thank you so very much. I am so happy that I have my new little shadow buddy home with me!”
“I was more than impressed with my experience with PAWRADE. They were there every step of the way, and I had confidence in the fact they had vetted the breeder and the buyer (me) to ensure the wellbeing of the pet. Everyone from PAWRADE to the pet courier kept in contact with me throughout the process.”
“Pawrade folks were so helpful. I was concerned / apprehensive about purchasing a puppy from afar without meeting the breeders. We now have our Frenchton Puppy and she is Perfect!! Thank you Pawrade for your assistance and support!!”
“From the moment I contacted Pawrade I knew I’d found the company to work with to find our 4th cockapoo. Emme was delivered to us seamlessly. Every possible detail was taken care of. Every message and phone call responded to with compassion. I can’t speak highly enough of this company and it’s wonderful team of people! Thank you so very much for delivering a sweet little girl to our home in Mt. Pleasant, SC!🩷🌸🌷🌸🩷”
“This has been such an amazing experience! There is nothing like feeling so connected and cared for in a life changing decision and purchase. The customer service, support and transportation all outstanding. Our puppy is everything and more then we could have hoped for. Thank you to all who made getting our lil boy possible. I honestly would LOVE to work for Pawrade! Are you hiring 😀”
“I would like to thank everyone at Pawrade for all the help that was given to me when I got my new pup Rex(formerly known as Elton). He has been here 2 days and is a great joy to have in our family. I also want to thank Tyler for getting him safely to us. If I ever decided to get Rex a brother, I definitely would go thru Pawrade again. Thank you for my wonderful new baby.”
“The entire experience was very professional and extremely efficient. We are loving on our new baby! Thank you for all the texts and info.”
“We love our new puppy! Shes so sweet! Im so thankful for the accessibility pawrade offers from start to finish of buying a new puppy!”
“I was scared in the beginning of being scammed, but I wasn’t. They were true to their word. I picked my dog, it was delivered in the time they stated and the dog has been amazing!!! He was clean, and healthy. We were very impressed. They made the process so easy. We love our baby and could not have been happier! Thank you Pawrade for making this a great experience!”
“I’m very pleased with my new puppy. Just what I was looking for and he’s very happy and fun to be around. He really likes to play and run around. He is very healthy and his behavior is good for a puppy, but will need some work which is expected.”
“Jackson is such a joy. I appreciate how professional the transaction was. Thank you all for everything”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.