Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“Good experience overall, however Magnolia arrived with an upper respiratory infection. Not the fault of the transporter. She left the breeder with the infection as reflected by the phone call from Pawrade prior to her trip. She is being medicated at this time is a beautiful puppy we just hope she is better soon. You can be assured she will have a wonderful and loving home.”
“I feel it was a seamless process with compassion for the dog as well as me. From picking the dog to buying the dog to the delivery service, it was a good experience. Also the first dog I have ever bought.”
“Our whole process with pawrade was wonderful! From the very beginning to the very end, everyone we talked to was kind and helpful. They also communicated well and kept me updated Easter of the way.”
“Our puppy arrived on Sunday evening and we were informed every step of her journey. From the beginning, Pawrade has been an awesome organization to work with. We were confident that our new puppy would come from a reputable breeder which kept us worry free from the beginning of the process. Wags on Wheels delivered a healthy, happy puppy who melted into our arms as soon as she was handed to us. Those who had transported her were kind and demonstrated compassion during the special delivery. We are very grateful to have the new and wonderful addition to our household. Thank you.”
“Very happy with the dog I chose but she was very pricey. Also had to do a lot of emailing and paper work to satisfy Pawrade Policy. Also wish I could have met the breeders and parents. All in all pretty happy. Love Willow (Sheila)”
“It was fun following Ruby's road trip on the Life 360 app. She arrived all clean and full of energy right in the time window stated. I am sure her trip with other pups in an air conditioning van was better for her than an airplane trip and worth the wait consequently. I so appreciate the attention to all the pups health and best interest. I've told many people about the wonderful experience i have had working with you.”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“We were very pleased with the services provided. The information provided was excellent. The information provided in the packet from the breeder was especially helpful. I would have liked to have a brochure showing the breeders surroundings.”
“Everything went smooth, a small hick-up when they did not call to report they had picked the puppy up, but once I was in contact with them, everything worked out great.”
“What a smoothe and efficient experience. Our family has been so blessed to have a wonderful new member of our family . Our corgi is healthy, happy, and a wonderful addition. Thank you!”
“"I had a wonderful experience with Pawrade. Everyone that helped me with the adoption process were incredibly friendly and helpful. They took me through step by step and were extremely patient. The adoption process was smooth and well-organized. They provided detailed information about my new pet's history, health, and care needs. The transportation was set up for me and my pup was very well looked after and I was kept updated on his expected arrival. Pepper (formerly known as Kingston) has settled in beautifully at home. He had a perfect wellness check at his new vet and was already fully vaccinated. All he needs is to be neutered in a few months when he is old enough. I can’t recommend Pawrade enough, to anyone looking to adopt a new friend. “Thank you for helping me find my perfect companion!"”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“The process was near perfect. There was a delay in the flight, no fault to Pawrade, but American Airlines never updated the AWB so I had to call American Airlines directly to make sure the puppy made the delayed flight. They were very quick to assure me he was on board but would have liked the AWB to be updated or Pawrade to update me directly. Also, his crate was very small for his size. He wasn't able to turn around and his face was nearly touching the front of the crate. I would inform the breeder to ship in a larger crate next time for comfort of the puppy.”
“thank you so much!!! really good communication and nice delivery.”
“Holly Holly Holly!! Was amazing. Answered my questions within minutes every single time. We are so happy with our puppy. She came from a good family and can tell she was taken care of prior to us getting her. If I could do it all over again I would!! Overall great experience.”
“Very good and friendly job!”
“My review is difficult to post. The day before my dog was going to fly out to me I was informed that they MISGENDERED my dog. How is that even possible? TBH the sex didn’t matter, but when I asked for some refund since the mail dogs are $400 cheaper than the female dogs, I was only given $100. For me I feel like I was ripped off but that’s where I’m torn because I love this dog. I am still owed at least $300 more. Let’s see if I get it.”
“We got our Laila home early this morning! She was so happy and was well taken care of during her transportation. We just finished our vet health check and she is in perfect health! The vet and everyone fell in love with her. She is so adorable and we are so happy to have her as part of our family. Pawrade definitely surpassed all of my expectations. Thank you for helping us during our pet search, she is exactly what we were looking for!”
“We have renamed our puppy Charlie. He is wonderful in every way. The experience with Pawrade was very good.”
“Great experience with Pawrade and the breeder! The pickup of our puppy ran smoothly and the breeder checked with us after we made it home Thank you Pawrade!”
“We couldn't be more pleased. From the beginning when we chose our adorable Cavapoo to working with Lois from support who was magnificent all the way through To the puppy delivery from a great couple that took good care of her in transport.Thank you!”
“My new puppy,Joey, is the 11th Cavalier King Charles Spaniel that I have adopted through Pawrade. This transaction went as smoothly as all the others. I was kept informed and all my questions were answered. Furthermore, their website, Pawrade.com is easy to use to find the puppy of your dreams!”
“A great experience from beginning to end. We couldn't be happier!”
“Very thorough on screening applicants. You can trust that the fur baby you pick will be checked prior to pickup or shipped. Pawrade keeps in touch with you every step of the way. Any questions will be answered and your mind will be at ease knowing top qualified personnel are there to help. I highly recommend pawrade for your next pet!”
“Such an easy and thorough process. We are so happy with our puppy Sarge. Absolutely loved how our fur baby was brought right to our doorstep. Would recommend to anyone”
“Pawrade was professional and trustworthy. They made us feel comfortable throughout the whole process and we are overjoyed with our new fur baby! I'd definitely recommend them.”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
