Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“We, my wife and I, are very happy to have received little Genesis, We have re-named her. Her Name is now Lily.. She seems to like her new name. She responds and comes quickly when called. She is so full of energy. We love her so much and are so happy to have her. Thanks for everything. ............ Leo”
“Communication was excellent. Someone was around 24/7 for any questions. The check off packet was a great help too. Everything was planned in a timely manner & the Andrew & Garett were the best!! Thank you for Melina now “Izabella”, Izzy for short. She’s the best!!”
“Smooth transaction and was kept updated on my pups time of delivery”
“Very good experience overall. Very responsive communication with emphasis on details. Requested a virtual meeting with the puppy before purchase, which was accommodated. Requested more specific information at handoff plus a rag or towel with the litter's smell, also accommodated. Mistaken charge at checkout with Petpay was corrected and refunded. This is the first time I purchased a pet online without meeting her in person, so I think it went well!”
“It was a wonderful experience. Everyone was very pleasant and professional.”
“I haves thoroughly enjoyed using Pawrade. Everyone was professional, knowledgeable, and kind. I have already recommended Pawrade to three friends. Thank you for a great experience.”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“We are so happy. This little guy has made our home complete. In one day how can you love something so fast. He is just awesome. Defently a blessing from above. Thank you all for making this experience so joyful.”
“Anastassia in Miami is the breeder for my new doggie—a copper-colored teacup poodle, all of 2 lbs and 3 mos old. I am so happy! Anastassia was so kind and professional and attentive, which gave me huge confidence and comfort. The whole team at Pawrade, including Lily in Charleston, was exceptional. Thank you all for giving me this tiny package of joy. I am truly grateful. ❤️”
“Everyone I came in contact/worked with throughout the process were so incredibly helpful and responsive. I really liked how thorough they were when it came to every aspect involving proper care of the puppy before and after he officially joined our family. We are SO happy with our pup. He is SO loving, silly, and adaptable. He was also in such good health when he arrived. He was clearly well cared for prior to joining our family”
“We love her so much. We took her to the vet yesterday. She is very healthy. He said the breeder did a good job! The process was wonderful. Thank you very much 😊”
“This is our second puppy from Pawrade. Great experience (again). Our pup is beautiful and our first now has a playmate.”
“Our new family member arrived exactly when promised and in great health. COOPER, has bonded quickly with my wife and I, even after less than a week and he is recognizing his name, and a boisterous personality is emerging. Unbound joy LIVES in this house again......Thank you for the bottom of our heart. COOPER has stolen it....”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Buying through Instagram without actually meeting the breeder or the dog takes faith and Pawrade was wonderful. There was good customer every step of the way and we love our new pup!”
“We are so happy with Rosie!!! Pawrade did a fantastic job with their assistance and will recommend them to all my friends plus co-workers.”
“Everyone was very helpful and informative with everything involved in bringing my new fur baby home! He is perfect and we love him so much! Thank you!”
“Very happy with Dory! My parents and many others didn’t understand why I was getting a dog as they all said, over the internet. I explained many times that, you can’t just go to a pet store anymore. And in Jacksonville, Florida. At the humane society. The most common dog there is a pit bull and such of that mix. And yes, I’m retiring since my wife’s passing at the first of the year. It’s only going to be me and the dogs from here on now. Yes I have a rescue Walker hound that is doing great with a puppy. Already know that She definitely didn’t like older dogs, especially males with Her past experience. So yes, for us, this is the perfect opportunity and way for us to truly enjoy retirement.”
“I found an adorable puppy, paid and when he was old enough he was driven to me! It hasn’t even been 24 hours yet and he is so precious and so loved!! I couldn’t be happier with this experience and look forward to loving him for many years to come!! Thank you!!”
“We were nervous about buying a puppy online for many reasons— scams, puppy mills, poor transport — but none of those fears came true with Pawrade. Communication was excellent throughout, and the transport team was fast, professional, and so caring. Our puppy arrived healthy, happy, well-adjusted, and nearly fully potty-trained at her age of 12 weeks! The only small improvement would be faster follow-up right after purchase — a quick human call or quicker contract emails would ease first-time nerves. That said, everything else was flawless. Based on our experience, Pawrade is wonderful and we would highly recommend. We couldn’t be happier!”
“Very easy to go thru the process thanks”
“Great service Puppy hand delivered and healthy”
“The process was smooth and all of my concerns were addressed. I would definitely recommend to others looking for fur babies.”
“Working with Pawrade was so easy. They were great about communicating every step of the way. And most important is that my little is perfect!! Thank you Pawrade!!!”
“Everything went very smooth. The purchase, transportation and the customer service. They answered all my questions! We received a healthy, active puppy. Very satisfied with the van transport. A+”
“Everything worked out great. The instructions were clear. And there was follow up on questions. A excellent experience.”
“Working with Pawrade in my opinion is the absolute only way to purchase a puppy, I felt 100% comfortable with the whole process. They were amazing during the entire transaction and their follow up has been phenomenal. I highly highly recommend their company in service.”
“Such a beautiful passing over of our beautiful puppy.”
“Our Chalupa is home, and he’s a dream. Thank you Pawrade!”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
