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Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
Page 80 of 337 · newest first
Verified · May 11, 2025

“Amazing experience from beginning to end! Couldn’t be happier with our new baby!”

Rebecca K. · Tampa, FL
Verified · May 11, 2025

“This was the best experience! My puppy came happy and healthy and love him so much 💖! From start to finish the entire process went smoothly and highly recommend! I used the ground transportation and that went well also! I highly recommend Pawrade great customer service and overall great experience!”

Victoria T. · Glendale, AZ
Verified · May 11, 2025

“Great experience, we got a new puppy he arrived safe and sound, had a great check up with the vet what a great experience thank you.”

Zachary B. · Santa Fe, NM
Verified · May 10, 2025

“I highly recommend Pawrade as a source for a new puppy. They are a very professional organization and thorough in vetting the breeders they work with to make sure they are reputable and experienced. They do not ever buy from puppy mills. They provide health guarantees and a very professional purchase contract to protect both buyer and seller. They also provide proof that the puppy you purchase has had a wellness exam and initial set of vaccinations. The puppies I purchased are very healthy, active, and both have adorable personalities. I am thrilled with both of them. They were transported to me from Oklahoma to California by experienced drivers who did an incredible job taking care of the puppies during the 2 1/2 day journey and the puppies arrived safely, happy and full of energy. Again, I would highly recommend Pawrade.”

Meredith A. · Poway, CA
Verified · May 10, 2025

“Amazing how they could drive all the way from the east coast to the west coast and still keep the puppies comfortable and safe for such a long journey, Franco arrived healthy and happy. Much thanks to the great drivers who were able to accomplish that difficult task!”

Margot P. · Wenatchee, WA
Verified · May 10, 2025

“The process worked. It is very rigid, especially since you have to take a chance that you cannot return the puppy if the puppy turns out to be substantially other than depicted from a couple of photos.”

Robert F. · Sarasota, FL
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Verified · May 10, 2025

“What a wonderful experience from start to finish! Pawrade is a well-oiled machine, and then some. From the transaction to delivery, everything went perfectly. We couldn’t be happier!”

Patricia B. · San Diego, CA
Verified · May 10, 2025

“The Pawrade process was fantastic. Each person I communicated with was so knowledgeable and pleasant. And the delivery of my puppy was handled with such good care by the Wags on Wheels team. Aaron and Karen were so sweet and took such good care of my puppy on his journey to me.”

Nancy D. · Warminster, PA
Verified · May 10, 2025

“My puppy, Jolene aka Sharon, arrived Thursday and I couldn’t have been happier❣️ She was clean, happy and came right to me❤️ She’s a bit thin but eats a little a lot, not housebroken YET but we are working on it. I put her in a soft kennel on my bed at night and she sleeps until about 2AM I take her outside to potty then straight back to kennel and sleeps another 4 hours. I couldn’t ask for better❣️ THANK YOU ALL so much for Jolene❣️”

Dianne P. · Meridian, ID
Verified · May 10, 2025

“I love the experience, I wish I had known about PAWRADE sooner. All my questions were answered and she arrived on time. I have already given your information to people who are interested in getting a puppy.”

Elizabeth S. · Tucson, AZ
Verified · May 9, 2025

“The entire process was so easy. From all of my questions before purchase to the payment, transportation and delivery, everything was very well communicated! I will use them again in the future should I ever need another puppy!!”

Autumn H. · Henderson, NV
Verified · May 9, 2025

“It was a pretty smooth process. I would have preferred to have more contact with the breeders.”

Heather J. · Sevierville, TN
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · May 9, 2025

“Picked up my puppy a week ago. I couldn’t be more pleased. I adopted the sweetest little mini bernedoodle.”

Pamela R. · Bellbrook, OH
Verified · May 8, 2025

“1st of all, formerly Ruby, now Gracie, is a beautiful, sweet and smart puppy, and already going outside. The breeder is to be commended. I purchased Gracie at only 2-1/2 weeks old, so I've waited a long time for her arrival. Everything went well with the breeder sending my concierge Emily weekly photos so I could see her growth. I was given a departure date of April 30th and Brandon from Stuart Transport contacted me, saying Gracie would arrive the next evening, although he could not give me a timeframe. By May 1st, I waited as the day progressed and finally called at 4 PM, again at 6 PM and left a message to please contact with me with an update on her trip. By 7:30 PM when I'd heard nothing, I called the 888 number for Pawrade, got a voicemail and no one ever called back. I realize I can't complete this message as it stops typing. I have asked Emily to call me and still waiting. Not happy with lack of communication once Gracie left her breeder!”

Lauren M. · New Smyrna Beach, FL
Verified · May 8, 2025

“Bilie Ray has made his self right at home & what a wonderful addition to our family. Thank you for such a smooth transition.”

Donna G. · Colton, CA
Verified · May 8, 2025

“What a great experience. My wife and I are over the moon with our new puppy. Pawrade does a great job!”

Matthew S. · Harbeson, DE
Verified · May 8, 2025

“I got a little impatient a couple of times waiting on messages to reach the breeder as it was my first time purchasing from a company like Pawrade. I learned this is just part of the process, and customer service representative, Emily, was always available to take my calls and answer questions. Secure payment site, responsive customer service, and reputable and detail-oriented transport (Legacy Pet Services) to get my pup to me at an airport of my choosing. All-in-all a good experience. 10/10 would use again”

Michael B. · Cambridge, MA
Verified · May 7, 2025

“Very happy with the whole process.”

James P. · Shelton, CT
Verified · May 7, 2025

“Amazing service! We got our baby and he’s happy, healthy and thriving!”

Marianna V. · Pflugerville, TX
Verified · May 7, 2025

“I would highly recommend Pawrade to anybody looking for a new addition to their home. Not only are they professional, but they are caring and wonderful people to deal with. Maria”

Maria C. · Cromwell, CT
Verified · May 7, 2025

“The travel team was truly wonderful and the communication on the back-end before and during the process was excellent. I also appreciate the step-by-step instructions and recommendations in preparing for our puppy's arrival. It was very comprehensive and easy to reference. I could not be more impressed with Pawrade and their integrity! Oh, and we are absolutely in love with our new addition!”

Laura G. · Phoenix, AZ
Verified · May 7, 2025

“Colt (now Albie Colt) is so perfect! I love him so much and he is a great dog.”

Jess B. · Burlington, NC
Verified · May 7, 2025

“My experience could not have gone any better. Everything was seamless and timely. The breeder was very nice and gave me lots of information. I could not be happier with my new fur baby. She is settling in nicely.”

Kay P. · Terry, MS
Verified · May 7, 2025

“Everyone was so incredibly helpful. The process was very easy and they explain everything every step of the way. My little ‘baby’ was delivered using their puppy can transportation. This company allowed me tot track her route to me and they sent cute messages At the end I received the most precious bundle of love you could image. Highly recommend Pawrade”

Jillian J. · Salem, NH
Verified · May 7, 2025

“Kyle arrived 3 hours early, a blessing as it was 12:00am vs. 3:am. Kyle settled in. Definitely not fully mat trained but so precious and full of vinegar. He slept in his little pillow bed between us from about 1AM to 5AM. I’m delighted with my birthday present 😍”

Jill P. · Richmond, UT
Verified · May 7, 2025

“Everything went amazing! Communication and transition was flawless. We love our new puppy.”

Carmen G. · Westland, MI
Verified · May 7, 2025

“Everything was amazing. One thing is took a few days to receive pictures of the pup. So I panic of course thinking it was a scam. Well it wasn’t I received my baby and she is amazing.”

Kim A. · Pine Bluffs, WY

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.