Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“Angel (Adriana) has been such a wonderful addition to our family, she's so sweet and cuddly, everyone at Pawrade has been just wonderful, and so very helpful, we would definitely recommend you to anyone looking for a fur babybe”
“The process was smooth and very organized. Great experience and highly recommend.”
“The lady and the gentleman that dropped her off was so nice couldn’t be more professional. It was a rainy day so I invited them in the house. They were so funny and I loved the little text messages they kept sending before they brought her to us. I give them over Five stars. I’d give them 20 ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️🥰”
“My experience with Pawrade was the most wonderful experience ever. Y’all made it so easy and explained everything in great detail. Y’all made me feel confident that is was getting a healthy little puppy. I felt like my girl was safe on her way to me. The delivery person was so sweet. I have been telling everyone about my experience with pawrade. I highly recommend y’all. Thank y’all for my beautiful girl!!!”
“The process was easy and really great. The puppy was delivered to my driveway looking healthy and absolutely adorable. I think we got a great one and am very pleased with the outcome.”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“The drivers were very nice and friendly. The new puppy sweet honey was so happy to run around. The updates were very helpful, only thing is I ask what food she is eating and they did not know, I assume it was purnia puppy chow. I will be changing to the Science Diet for her, to also let you all know her new name is Kali. My family loves her, she fits right in and loves to snuggle. They can't wait for her to start enjoying her new life, I think she is very happy. Thank you for everything.”
“We decided that it was time to welcome a puppy into our home and were looking for mini goldendoodles. We decided to get two when we saw adorable sisters were available. Since Pawrade had so many choices, I was a little skeptical that it was a hoax. BUT Pawrade was actually fantastic. We got the exact puppies we chose and were able to Zoom with the breeder and our puppies before they were delivered to us by the transport team. Magnolia “Maggie” May (previously “Molly”) and Penelope “Penny” Lane are beautiful, happy, healthy little additions to our family and we are loving learning their sweet, funny, cuddly, mischievous personalities. It took them 2 weeks to get to us once we paid for them which felt like a long time, but the representatives at Pawrade communicated with us each step of the way! Thank you for our beautiful puppies!”
“This was the best time of our lives, everyone that helped us from day 1 in getting our Boxer choosing her and all the way to delivery of her to us was so smooth everyone was a gem to work with. Our baby is wonderful and all shots for her age were given to her before transport just like they said our vet said she is in good health and she said she is adorable but we knew that when we picked her lol. She has adjusted so fast , we love our new baby girl. She is happy and has made us laugh so much it's a joy to have her and our 2 yr baby Yorkie loves having a play mate. God Bless You All for all your help and please tell our breeder she has done a wonderful job with Marigold AKA Callie Hope. We r so grateful we found you ,anyone who is looking for a puppy should reach out to you the best thing we ever did ❤️”
“Pawrade was amazing from beginning to end. We originally purchased a puppy and could not get out of our head the one puppy left of the litter and ended up getting 2 fur babies !!!! They were able to get them both on the same flight. The 2 babies were very well socialized …clean …semi potty trained and very happy !! The team at Pawrade were very communicative and transparent. I would recommend Pawrade for anyone considering adding to their family !”
“The process with Pawrade was exceptional easy and quick. All of the CSR I dealt with were very informative and helpful. I would highly recommend Pawrade to anyone looking for a puppy and when I’m ready for another one I will differently buy from Pawrade”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Everyone was very friendly and informative. They let you know exactly what to expect through the whole process. Thanks again”
“We are thrilled to have our new baby home! She is so sweet and settling in beautifully! The whole process went so smoothly and we just couldn’t be happier! Thank you all so much!”
“I love her so much ,she came happy and healthy,the drivers were wonderful,and she is the sweetest,best smart girl .I absolutely love her ,thank you so much ♥️ I named her Lovella”
“Thank you for the beautiful puppies. We love them. Thanks for guiding us through the process. Everyone was very helpful, patient and kind. We are enjoying every day with these loving puppies. The breeder did well. I give you 5 stars.”
“AMAZING experience!! I will tell everyone about how great my experience with Pawrade has been. I read all the complaints on this company before moving forward with the purchase of our little princess. To the contrary of those complaints, the team assigned to us responded to every question and every request rapidly. The waiting process can be so hard, but upon request they even sent updated pictures of our girl to help ease the impatience. It was seamless and perfect all the way around!”
“Great service. The staff was very helpful and we are delighted with our new puppy. Thanks to all of you.”
“Love my new puppy she's very loving and playful with a bit of bite into it but she means everything to me now!”
“Our experience with PAWRADE was very good. We had great communication and they made the process seamless!”
“I had a great experience with customer service and with travel team. My puppy arrived very happy. He fit right on. Received all documents and went well and would definitely recommend them. Special thanks to Emily and Lois”
“I received “Lady” (Cavalier King Charles Spaniel) on Friday, April 25 and she has already stolen our hearts with her playfulness and sweet disposition. Pawrade did an excellent job keeping me updated on her progress and journey. She saw my vet yesterday and is in very good health. Please don’t hesitate using this organization to find your fur baby!!”
“Every step of the way was great. If I needed a question I could email and get a response back right away. The people that delivered Garth to the front door were exceptionally nice. And he’s been a good puppy sense. Roger”
“Smooth transaction and beautiful puppy”
“Hello. Our experience was excellent. We reserved our puppy, communications on next steps were quick and accurate. Our Nanny Charity was very nice, and we had our Puppy in very short time. This was our third Puppy with Pawrade and every time has been great.”
“The customer service was amazing. They walked me through every step. I liked some of the very specific points to their contract and their safety of the puppy to make sure nobody is buying and reselling them. I would purchase from them again.”
“Very excited to have our new puppy 🐶! The process was pretty seamless. Everyone I worked with was so enthusiastic. They took excellent care of her during transport(by van). They fed/watered, cleaned area, and bathed her. She came to me from Missouri. I live in Michigan. That's a long way to travel. She's very loving and super sweet! Grateful to have worked with Pawrade and the Transport team to home my little angel! 10/10 Would recommend!”
“We are thrilled with our beautiful Yorkiepoo, Texas Jack. The process was step by step and ensured a healthy beautifully balanced addition to our family.”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
