Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“Everything went well. Needed more updates, but after asking, I got updated better. Which I appreciated. My puppy is perfect. Best little girl. I could tell the beeder cares for the puppies. Did a wonderful job. Thank you. The pet nanny was also very nice. And thanks to everyone involved.”
“Bowser is just a love I am pleased I choose him thank you”
“My puppy is healthy and happy, even after his long trip. I had a wonderful experience with Pawrade, and the communication was consistent with a seamless transaction overall. Highly recommend!”
“Great service, useful information regarding puppy, user-friendly portal. Thank you!!!”
“Pawrade helped facilitate the adoption of my new furry family member with quickness and ease. They provided me with all the knowledge of his care before I even had to ask. The breeder from which he came seems reputable and provided a detailed list of vaccination, appointment, and lineage records. Overall, it was a fantastic experience!”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Jessie is the tenth Cavalier King Charles puppy that I have purchased using Pawrade and this transaction went as smoothly as the first nine! I highly recommend Pawrade if you are thinking of adding a pup to your family. They keep in touch, answer all your questions and send very pertinent information and suggestions to make sure your pup adjusts well to his (or her) new home.”
“Excellent communication throughout whole process highly recommend”
“We are delighted with our new baby girl who now goes by the name of Willow Haven! Pawrad made the process so easy and exciting! I cannot say enough about the staff! Our puppy connoisseur Tony was the absolute best! Christien who took care of her on the ride out to us was amazing! It was an overall great experience! Thank you for finding us this adorable puppy who has already captured our hearts as hers! His bless!”
“Love my sweet puppy, she’s healthy, playful and loving! Didn’t like how long the puppy was on the road, I don’t think it’s ok to have the puppies traveling around the country for 3 days, for 749 usd plus tax they could have perfectly flown her to me”
“Samson was delivered in great shape, Christeanne kept me informed throughout the delivery process and the dog was delivered clean. C. gave great advice on the dog's eating habits. Pawrade's method is also efficient and informative. I received everything I was promised, including the vet records and lineage. Thank you!”
“Excelente y profesional servicio, gracias por la buena atención y comunicación.”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Love north such a bundle of joy!!!”
“We are so overjoyed with our little bundle. It met all my expectations and needs since the first day I made the first contact until today, the delivery day. This puppy seems to be healthy and well cared for.”
“Excellent experience throughout. Donna was extremely helpful and keep me informed through the whole process. The driver kept me informed of his ETA from the time he picked up my puppie to the time he got to the door. I would use Pawrade again and recommend them to friends and family. I'm very happy with my new puppy, she is very happy and well socialized.”
“I could not be more happy with the experience I have had with this company. Keeping in constant contact, updates and photos of my new family member, and making the processes so easy step by step. All of the information given to help me make sure my puppy has a smooth transition was incredibly helpful. My puppy is amazing, healthy and without issues. Comfortable from day one and is feeling right at home! Thank you pawrade for giving my family it's newest member. We are all so happy.”
“They were an absolute organization to work with. Kept me posted every step of the way. Jazzy came from awesome breeders. She was very well vet checked and when I took her to my.vet she checked out as well. Very nice delivery drivers. He was so sweet and kind. Kept me posted.”
“From purchase to delivery it was a seamless transaction and our not so little guy is adjusting well”
“,totally love the whole process- Mary @ Happy Paws was so sweet and more than willing to answer all questions. Leena and Mommy got home and she made herself at home. She's the sweetest.”
“Everyone we dealt with at Pawrade was friendly, cooperative and supportive of our process for selecting a new family member. They were knowledgeable and able to provide information about our choice. Once we were sure, they made sure that we understood the process and timeline for getting puppy home. They made it as stress free as possible including arranging the best possible transport experience we could ask for. If we are in the market for another puppy in the future, Pawrade is where we will be going.”
“Having to wait so long for Amos was a struggle but once he was in my arms I knew he was finally safe and home. To the bottom of my heart I thank everyone that made his travel to me safe and well this team deserves the biggest THANK YOU from me, from his breeder making sure he was heathy from pawrade making it possible for me to find Amos and to the delivery driver’s insuring Amos was comfortable on his travel. Truly the biggest thank you.”
“Such a great and seamless process. The drivers were the best and kept me informed on their progress every step of the way. Fannie is now Gidget and she is the most precious little girl. She is adjusting very well for only having her for a day. My other dogs love her and they all get along. I would highly recommend Pawrade.”
“Overall it was a very good experience but somewhat nerve wracking when we could not get a timely confirmation of when to pick up our puppy. Fortunately our requested pickup date was honored but it took a week and only 2 days advance notice to find that out. Other communication via chat was good. The puppy is wonderful and when we did get the breeder info we had an excellent conversation with great coaching on feeding and habits. The Pawrade to-do list ensures we will make sure we have a happy healthy start to our puppy’s new life with us.”
“Pawrade made online buying a puppy very easy. They helped answer all our questions in a timely manor. We ❤️❤️❤️ love our new Sheltie puppy!!! Thank you”
“Thanks for a great experience and great puppy too!”
“Loved working with parade. They made it nice and easy getting the new member to my family. They also made sure the dog was happy and healthy. They were very good at making sure I was who I said I was and not just dropping the dog off to anyone. Would recommend going through pawrade”
“Seamless process. Reputable breeder. Appreciated being able to zoom call with the dog and breeder before finalizing. Dog came safely and in great health. Thank you”
“Working with Pawrade was very good. The delivery was a little questionable but it did happen. We got an adorable little guy and my wife was so surprised when he arrived. She immediately fell in love with him which made me very happy. He’s done great these last few days and is settling in to his new home. He found his voice this morning and is spunky as can be. The cavaliers get along great with him and he has more than enough love here. We are happy and he is a lucky little guy to have found such a good home! Thank you Pawrade”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
