Pawrade Reviews: 19,144 verified customer reviews from real families
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“All is good , delivery went smoothly. Jim D.”
“MY PUPPY IS BEAUTIFUL AND VERY HEALTHY. JUST GOT HER 3 DAYS AGO AND TOOK HER TO VET TODAY.”
“Working with Pawrade was a breeze. My Puppy Conceirge was always response and walked me through every step of the process of adopting our puppy. I highly recommend Pawarad as a way to find a broad selection of available puppies from reputable breeders.”
“Our experience was good. We are very happy with our new family member Tori... Thanks Pawrade”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“It was a seamless drop off, puppy is adorable”
“entire staff Emily, Ashley, Kellie , Lindsey, Amber ,and Cindy very pleasant and helpful. also, the gentleman that dropped her off was very professional as well. Very happy to receive Lucy.AKA Molly. very sweet full of energy we loved her immediately of course!! thank you so much for our beautiful puppy. I have recently reached out for issues with Molly and are helping me with that as well. The Russos”
“Great experience got everything we hoped for thanks everyone involved”
“This is my second puppy threw pawrade honestly I was a real pain this time around. Was over reacting to how he was being delivered. I honestly had nothing st all to worry about. Zach was great and took wonderful care of my puppy who we are calling Arlo as b my Son's name is Matthew. Once again I found everyone to be extremely helpful, professional and it was a joy working with Pawrade again.”
“Very wonderful, what a great workers my puppy got home, safe and happy I would like to thank the drivers to make sure the puppy arrived well and safe very impressed with the help I received.”
“⭐️⭐️⭐️⭐️⭐️ Five stars for Pawrade! From browsing adorable puppies to finalizing adoption, everything was smooth and professional. Our baby French Bulldog has settled in perfectly. Exceptional service! 🎉🐕”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Thanks for helping my family add our fur baby , and ensuring he is safe and healthy.”
“I am so pleased with the service you provided. Knowing my Yorkie puppy was being cared for on her long trip, gave me great peace of mind!”
“Great service wonderful pupp!”
“This was our first experience with pawrade. Everyone we spoke with from the initial inquiry, to the customer support, to the transportation team were so kind. Always helpful, prompt in responding to questions, and supportive. The documents we received for our pup were great. At our 72 hour vet visit our vet was impressed with the level of care our pup had received from the breeder as well as the head to tail exam. All in all great experience”
“Very sweet and obedient puppy. Adjusting well to new home.”
“we were very worried about buying a puppy online but the transaction was very smooth and communication was great”
“Our new addition, Bari ("Webster") the miniature Schnauzer arrived healthy and happy from Ohio. with only a mild ear issue. Puppy Trails Pet Transport kept us informed and arrived exactly when they said they would. Webster is 10 1/2 weeks old and weighed 5.65 lbs. Our local vet gave him a clean bill of health with only a mild ear issue exception. From the first phone call to Pawrade till we had puppy in our arms was 11 days.”
“Our new Sheltie puppy is adorable, thank you so much!”
“I love, love, love my puppy. I couldn't be happier. She is an answer to prayer!”
“I would tell anyone looking for a toy poodle to contact Pawrade!!! I couldn’t be happier with the service I received and the puppy”
“The entire purchase and drop off of the puppy was done very well”
“The adoption process through Parade was easy and the communication from the team was very helpful. I struggled with the communication process around the delivery. "Once the puppy is safely on board & and settled (can be anytime throughout the day), the driver will reach out with an ETA for delivery as well as provide any updates along their journey home to your door. If you have not heard from the transport carrier by the next day, please let us know." I did receive my departure notification with a 2-3 day delivery window. I did not receive updates along the way. Even with repeated requests for a better ETA, I didn't receive a call until 7:30PM on the third day and they arrived at just after 9PM. My dog arrived happy and healthy, and the communication regarding the delivery could have been much better.”
“Our puppy arrived late last night, but the entire process from start to finish was seamless. There was constant contact throughout the entire travel as well as progress on our puppy's growth from the staff over the past month. The paperwork was seamless and easy to understand and the staff was available to help with everything. I cannot thank the staff enough for their help and making our puppy's homecoming spectacular!! 100% would recommend this service.”
“Pawrade was so amazing! They went above and beyond! Without them I wouldn't have been able to get my beautiful belgian malinois boy! The customer service is amazing and they are very friendly upfront honest. Thank you pawrade!”
“I was really satisfied with the customer service and delivery process. i was updated throughout the whole process!”
“Besides saying how sweet, adorable, happy and loving my puppy is, I have to make a comment about Pawrade. I had an amazing experience with them. They walk you through EVERY step of the way. There is NO guessing with them, they are on top of everything. It’s like having your own coach through the whole process. I had never purchased a puppy online and to be frank was a little worried. As soon as the process began, I was updated on EVERY step including at the end with the nanny. Yes I chose that route, felt it was the best for me and my new baby. But whatever you choose the greatest reward is bringing that bundle of love home❣️”
“My puppy arrived as promised on time and happy and healthy. This was my 3rd experience and again I am happy with your company and my new treasure! Thank you many times over.”
“Excellent process, everyone was very explanative!!! Would highly recomment!!”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.