Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“The process was quite involved and quite a bit of paperwork to take in. We have had Flynn for 1 day and he is delightful. The breeder was very helpful and he has been for his vet check. All checked out ok. I would definately recommend Pawrade to help find a new puppy. Sandy and Roger”
“Every aspect of the new puppy purchase and transfer was wonderful, and we love how the Breeder and the transfer couple, Nari and Levi, took so much care of Scout, our puppy, along the way. The delivery went very smoothly, and Scout is adapting to his new home. Thank you Gaylon and Stephanie”
“I am so pleased with this organization that I would recommend to anyone looking for a pet. The process was smooth and easy. You have someone to communicate with you throughout the process. I am in love with my puppy and would diffidently use Pawrade again in the future. Happy customer!!!”
“Simply perfect and I can't be more in love with my new best friend!!”
“Wonderful and reliable service. We love our puppy!”
“I have previously purchased from them and my two babies have traveled well and without any problems. The people are very friendly and, above all, they are informing me about all kinds of situations. Thank you, today my family is complete.”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Donna Conner, Customer Service Liaison made it all worth while. Should you want a seamless transaction remember her name. Lots of issues unresolved with arrogance, but Donna always got them back and track.”
“You were great, kept me well informed thru the entire process. We are going to name her Lena Mae and her vet wellness ck up is scheduled fir Monday 7th at 350 pm . So thankful for our new Lena-Mae.😍”
“The process from start to having Asher arrive at our home last night was seamless. We’ve had him to the vet this morning and all seems well thank you for the service you provide. Tom”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“The best company ever. Y'all are the greatest. You did a fantastic job. Five stars all the way”
“Wonderful transaction!! So excited to have our new puppy!!!”
“It was a great experience! They answered all my questions! The shipping company arrived on time and communicated with me at all times. My puppy is everything they told me he would be and exactly how I imagined him. They're strict about paperwork, and that's great.”
“Very helpful were with me Step by Step. Very knowledgeable.”
“I was definitely skeptical of going through PAWRADE for a new puppy, but I regret not doing it sooner! Communication was on point, delivery was on time and seamless, and my sweet baby is in his new home with us now. Thank you to the team at PAWRADE for making it all happen!!”
“From the very first phone call, speaking with Amber about my circumstances and need for a youthful puppy in my home after the recent loss of my husband and 4-yr old cat (both taken too early), to the paperwork, travel itinerary, to Zach placing my sweet, scared pup in my arms, it has been a 5 Star experience. I had never brought a new furry family member into my home under this type of circumstances. As a veterinary professional, I scrutinized the handouts, explaining how to introduce the new pup to other pets in the household, preparing for the arrival day with a bath and food, it was all well written. Thank you! Tili (my 12 year old puggle) annd I are ready for the puppy energy!!!”
“Jimmy arrived perfect. The delivery driver was beyond nice. It was after midnight and after about 1.5 hours of cuddling he went to his crate where he slept until this morning. He is eating and drinking and running around like he had lived with me for months. He is a dream come true.”
“Very satisfied!! Such a sweet new baby!! One suggestion, Communication could be a little more prompt. 12/24 hour intervals. 🙏🇺🇸”
“Everything went smooth as it was planed. Thanks.”
“Grace is so sweet,with in 5 minutes,she was kissing us and very playful!Love her already.”
“This has been wonderful process! She's perfect! And, I am extremely satisfied. She is so sweet!”
“I had an amazing experience with Pawrade! From start to finish, the entire process was smooth, professional, and stress-free. Communication was excellent throughout—they kept me informed every step of the way and were always quick to respond to any questions I had. Their traveling nanny service absolutely top-notch! The nanny was kind, knowledgeable, and took such great care of my puppy during the trip. The entire team at Pawrade made the experience joyful and seamless. I highly recommend them if you’re looking to add a new furry family member. Great service, great people. I would 100% recommend Pawrade for your next flurry baby!”
“It was very easy to use Pawrade. Overall, this was a quick and easy process to get a wonderful puppy. The puppy was exactly as advertised. He is well socialized and arrived one day early. We used the delivery service. Our driver's communication was consistent and accurate. They were very helpful!”
“All went very well with the exception of the choice of either the breeder or Pawrade to use a discount airline and a 9 hour flight vs. an $85 more costly direct flight which would have saved 5 hours of travel for the puppy. And not require the courier to wait 5 hours for a return flight. Plus there was confusion as someone contacted me regarding a FIVE DAY drive with the 3 lb. puppy which would have been horrible for the puppy. That may have been a mistake on someone's part but for the price paid for the puppy and the transport this left me with a bad taste in my mouth that $85 wouldn't have been worth less than half the time for this puppy to have to travel.”
“He is very playful. He has played non stop”
“Was a pleasure working with Pawrade! They got our puppy delivered safely and timely!”
“I thought everything went well. The only thing that happened was that she had Kennel Cough, which she either had, or had contact with another dog with whooping cough on her travels here. Other wise great. She's better now and really cute.”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
