“This was our second time getting a puppy through Parade.com, and just like the first time, everything went perfectly. Right after the purchase, we were contacted and given all the necessary information in advance, which made the whole process super smooth and stress-free. Delivery was handled extremely well — the nanny stayed in touch throughout and kept sending us photo updates. The puppy arrived with all the necessary documents, in perfect health, very well-groomed, with clean ears and no signs of any illness — it honestly felt like he was prepared for a show. Once again, we’re extremely happy and can confidently recommend Parade.com to anyone looking for a reliable way to get their new furry family member. 100% recommend!”
Pawrade Reviews: 19,144 verified customer reviews from real families
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
“Wonderful experience ! Guided us through every step of the adoption . Answered every question promptly. The travel to get here was quite a distance but we were kept in the loop with pictures and updates on the entire trip to us even to tell us Maddie was only ten minutes away !! Can't say about the service and people . Shirley and Patt”
“I was kind of skeptical about getting Trevor from Illinois. So I decided to go through the process to have Trevor transported. That was the best step by step process, staff was wonderful to help. Trevor has been a cutie. Thank you Pawrade”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“The process was pretty straight forward. Whenever I had a question I was always was able to get ahold of someone whether it be on the phone or a message. Margot* aka now Prada is such a sweet pup and so very smart. It did take about 3 weeks for her to be delivered to me but I would definitely buy again from here.”
“We are already in love with our new fur baby was “Yuba” now Brooklyn. She is absolutely adorable from the top of her head to her little tail. She is the sweetest ever. The drivers were amazing and communication and updates were appreciated. She is getting along with her fur sister and brothers. She will be loved as much as her siblings. Thank you for the entire process. She is worth every penny we spent to get her. Praying for a good wellness check with the Vet on the 16th. Thank you Pawrade staff!”
“Everyone was so helpful through every step. Paulie is a happy puppy and so loving”
“I am so very pleased with Darcy! She is truly a little wonder. Definitely housebroken day one. But most importantly she is the most loving, happy, sweet little girl I could ask. Every contact I had with Pawrade was pleasant. Her delivery was perfect. I truly couldn’t ask for more.”
“Pawrade had everything set up to run smoothly from the purchase of the puppy all the way to delivery of the puppy. Communication with Pawrade and myself was very satisfactory. I would definitely recommend this company to others.”
“Paige, now Lucy, is such a happy, wonderful little girl! She is healthy except for worms (poor baby). Lucy might be the sweetest puppy ever! Pawtrade did an excellent job throughout this process. Communication was amazing and the process was truly flawless. I wish everyone out there could see how happy Lucy is and how happy she has made my wife and me!”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“We had a great experience with Pawrade and have the most adorable puppy! The communication was top notch from the first contact ( March 21) until the delivery driver was texting and calling us prior to our baby’s arrival. (4/5/25) when I asked for a photo of the parents it was texted immediately. And our puppy came to us clean and healthy. This company puts the puppies first and expects the same from breeders and buyers. That’s how it should be. I would definitely recommend Pawrade!”
“Most wonderful customer service. Thank you so much for making me get my puppy experience so satisfying. My puppy arrived in wonderful condition”
“Excellent service- Thank you very much - drivers FANTASTIC very carrying !!!”
“Very nervous using a website and paying so much upfront. But it was a relatively worry free process. We received our puppy roughly 3 to 4 weeks after i first reserved her. People from both pawrade and the travel department communicated with me very promptly. We've taken our little one for her first vet visit. Everything checked out fine. She is cuddly, very feisty and already capturing the hearts of everyone in our family!!”
“Everything about the process is seamless!! All questions and concerns were answered in a very timely manner. I would recommend this site to anyone who asks where we got our puppy. And omg our puppy don't even get me started!!! She might be the most perfect girl ever made. She arrived via ground service delivery right to our door on a Tuesday at midnight healthy and warmed up to us right away. Yes we were a bit nervous she may not be real and we might of gotten scammed but the moment we laid eyes on her every single one of those thoughts went right out the windows. I would definitely buy my next puppy thru pawrade we are 100% satisfied customers and so so thankful for pawrade. HIGHLY RECOMMEND.”
“Brisket ~15 weeks old (née Vincent) was delivered to my door full of kisses and spunk. He is a beautiful boy in excellent condition and heath. The entire process with Pawrade was easy and seamless. All of my questions were answered in the same day or the next by knowledge, very pleasant staff. The process is transparent with the obligations of both the buyer and seller clearly stated in information provided and the contract that is signed. One of the things I appreciated and find most useful is the new puppy guide Pawrade will send you. I will not hesitate to recommend Pawrade to anyone choosing to add a new pet to their family.”
“Everything was a fantastic experience from finding, to the adoption engagement & delivery. We are so happy with our new addition and he came with goodies from the breeder/Pawrade. On day 1 he was so lovable snuggled and then he had to play:-)”
“Was initially very skeptical about an online process to buy a pup with the same concept as carmax. However, there was solid communication throughout and the delivery process was surprisingly seamless. Maybe we just lucked out but our pup is ABSOLUTELY PERFECT!!! Thank you to the Missouri-located breeder and Pawrade for your professionalism! :)”
“Smooth transaction, Gunner was delivered in perfect health and is doing great. The drivers kept me informed the whole delivery. All in all a very professional experience. Thank you!”
“From beginning to end the process of our receiving our little pup was fast and seamless. Every step was with a professional and kind person. So wonderful that we are getting another pup in two weeks! Thank you for a wonderful experience.”
“Wonderful! Molly is loved!!”
“Claire is now Minnie and joins my other companion, Mickey, a spayed, 80 pound, black Labrador. Minnie is so well adjusted! She arrived joyful and ready to join the small family we have. Nothing frightens her, she (at3.9 pounds) already dominates Mickey! She hasn’t messed in the house once! At her ver check up, he literally raved about the vet care the breeder had provided Minnie. I tell everyone what a good experience this adoption has been. I am so pleased with every aspect of adding Minnie to my life. Thank you.”
“Everything was perfect. Thank you.”
“WE HAD A WONDERFUL EXPIERENCE PURCHASING OUR NEW PUPPY THROUGH PAWRADE. THEY ANSWERED ALL OUR QUESTIONS PRIOR TO PURCHASE. EVERYTHING FROM PURCHASE TO DELIVERY WAS HANDLED PROFESSIONALLY AND COMPASSIONATELY. I DEFINITELY RECOMMEND THEIR SERVICES AND WOULD USE THEM AGAIN”
“Our puppy, Alven, was delivered yesterday! He's amazing! Thank you, Pawrade!”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.


