Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“You helped to make this process seamless. It was wonderful to feel so supported by a team of individuals who cared about the puppy and me. I will absolutely utilize Pawrade when I choose to add another buddy into our family!”
“I was very happy with the whole process. Thank you for a beautiful puppy that I am already cherishing!!”
“Great experience, everyone has been so helpful & supported. My puppy arrived happy and in great condition! Thank You”
“So happy with getting the sweetest little puppy. Nora (now Holly) is perfect. She’s not only cute but has the sweetest temperament. The team from Pawrade helped me through every step of the process. My husband and I could not be happier with Holly. She is a great addition to our family.”
“I love my new puppy and she is just as I had hoped. Thank you so much for all you did to bring us together.”
“Pawrade was such an amazing team to work with! They made the whole experience super easy and made us feel secure with paying $$$ for our pup. We couldn’t be happier!”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“We love love love love our little girl. So happy we have her thank you so much. As an older person it was challenging at times with doing everything online. We lost out on another puppy because of that. But we managed with the help of Kelly and Shannon they helped me with the online. We picked her up from the breeder and it was such a pleasant experience. I would recommend the breeder to anyone. Thank you Pawtade we have already given your name to a couple people.”
“We love him. Such a good dog smart friendly and very handsome. Is training very well”
“We could not be more happy with our two new puppies and how the process of getting them to our home was handled. I will highly recommend you to my friends, family, and colleagues. Thank you so much for all you did on getting my precious babies to their home! We love them so much!”
“We couldn't be happier with our boy!! We would like to say Thank you for all the support we received from each and every single person over at Pawrade! Everyone was outstanding. We are very pleased with the communication as well. Thank you!”
“The experience we had with parade was excellent from beginning to end and delivery was painless.. we love our puppies and we feel that they are well cared for quality babies. My only only comment is to try to cut down on the pure volume of emails that are repetitive it's very confusing to figure which is the latest and continuance of the last one. Thank you for a great experience we hope to cherish our babies for many years”
“Transaction was simple, and kept updated along the way. He looks greater in person, very playful and energetic. I'll be following up with the process in scheduling an appointment for wellness checkup soon. Ground transportation team were also friendly and thorough. Thank you again.”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“This was our first experience with Pawrade. They made the process so easy for us and were very responsive to any and all questions we had. I would recommend to anyone looking for a company they can trust to help them find their perfect pet match.”
“I was amazed by the level of care and service provided by Pawrade and its staff. From puppy support, to the travel team, to the customer service liaison and everyone in between, the staff was not only helpful and supportive throughout the process, but also highly knowledgeable. I can’t say enough about the high level of professionalism! The paperwork was handled expeditiously, and I truly appreciated the step by step instruction and all the puppy care information provided. Finally, I’m very thankful for the safe delivery of my puppy. The entire process was remarkable. Words cannot express my gratitude. Thank you for everything!”
“Our new addition to the family is absolutely gorgeous and full of life. He is healthy, vibrant and intelligent. We couldn’t be happier”
“We love our Louie. He's perfect. Working with you was superlative as well. Really appreciated your professionalism and communication throughout the entire process. We our super happy to have Louie as part of our family! Thanks!”
“Leroy now is Bruno he’s the best puppy I ever have he’s so good , I love him thank you”
“Very smooth transaction and everyone who helped me was so nice, knowledgeable and responsive.”
“Absolutely an amazing experience and timely response from the team. No issues and would recommend!”
“Using Pawrade was the best decision I ever made. I picked Halo, my yorkie poo, and she is beautiful!!!!! Using the transport was so easy, all I had to do was wait for(Halo) now Holly to be dropped off on My doorstop. The delivery gentlemen were very polite. Everything was professional, above board and I would highly recommend!!!!!”
“I recommend Pawrade for anyone considering adopting a puppy from a breeder. Their standards for breeders and health guarantee gave me such peace of mind. Pawrade made the adoption process so smooth. I am so happy with my new cavapoo. Thank you Pawrade!”
“I love my corgi "drake" who has now been named Benji! The process was seamless and provided me reassurance to know that I was dealing with professionals that had my best interest at heart. I can’t wait for my next opportunity to get another furry friend.”
“Great service! They made adopting our new puppy so easy. Customer service was terrific, very quick responses to our questions.”
“Everything went very smooth”
“Thank you to everyone! These babies are already spoiled as they deserve to be.”
“I'm thrilled with my new furry family member at Pawrade! The entire process was seamless, from the initial consultation to my puppy's arrival at home. The team was knowledgeable, attentive, and responsible. My dog, Niles, is a bundle of joy, love, and energy. He's already settled in wonderfully and brings us so much happiness. I appreciate Pawrade's dedication to raising healthy, well-socialized puppies. I highly recommend Pawrade to anyone looking for a loving companion for their family.”
“Our puppy is adorable and the service, help and delivery process was great! Very happy!”
“Everything was fantastic. This company gets an A+ on every level. Most importantly, the communication is perfect...every step of the way. The employees got back to me right away whenever I had a question, and were so helpful. Our puppy is perfect, and beyond adorable. She is more than we could ever have asked for. Thank you so much.”
“Was not excited about the 4am delivery but the delivery team was great.I had been scammed by another company so was real Leary about trying again but Pawrade was the best. My puppy arrived in great condition and ready to chew up everything I own. I’m a happy camper though.”
“Thank you for bringing Felipe home, we felt very fortunate to have your services taking care of Felipe all the way here, you guys were very professional and made us feel calm and secure that he was in good hands and being completely taken care of. We will definitely recommend you!!! You guys were amazing!!!!”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
