Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“We had a very pawsitive experience from start to finish. From the time we requested information about our pup to the time we received him we had constant communication and answers even to the hard ones when frustration levels were elevated with us. We would recommend Pawrade as a facilitating avenue to a new pet!”
“Bradley is just what I needed after the loss of my Papillon (Riley) of 16 years. He is sweet,affectionate and a great companion. We are total pleased. Everyone was so courteous and helpful.”
“At first I was highly impressed with Pawrade's service and attention to detail. I like organized companies with all i's dotted and t's crossed. This company did pretty good on 90%. There were a few errors that should have been brought to my attention. 1. the puppy I chose "Valorie" really wasn't supposed to be for sale. The breeder/owner was keeping her and she was not for sale. I had to hear all of that from the breeder. 2. Pawrade relayed incorrect information to breeder. Gave them someone else's name with my address. This caused a delay and 2 trips to the vet for the breeder. Again the breeder told me all about that. The other thing........does Pawrade take the pictures or does the breeder? And, does Pawrade check out these breeders??? Hmmmmm”
“Met Zínnia with her breeders in Indiana and she was as cute and cuddly as her picture posted on Pawrade. I could tell she was well taken care of by the breeders. Trip home was great without any problems ( a little over 3 hrs) I took all the advice given for travel by Pawrade and the breeder. Thankful for all the good advice. Thank you for helping me find a winderful puppy for me.”
“Extremely happy with the experience. I would recommend Pawrade to anyone.”
“It went smoothly.”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“I thought the website was a little sketchy at first but there’s nothing to worry about, the people who help you out are so nice and willing to answer any questions they can. Made me feel like i was in good hands. My puppy is also the most cutest, loving and healthy little puppy. Would 10/10 recommend!”
“Very smooth process. Very happy with our new addition!!”
“I am so pleased with the experience I had with Pawrade. They were professional, caring and informative. I new when and where my pup was the whole way of his journey . Thank you!!”
“We had an excellent experience with Pawrade from beginning to end! After losing our beloved dog Louie, we didn’t think we were ready to open our hearts to another puppy. Then our son found Gabriel, now named Milo, and we immediately fell in love with his sweet little face. The entire process was smooth, organized, and reassuring. Communication was great, our questions were answered, and we received the information and updates we needed along the way. We felt comfortable knowing everything was being handled properly before bringing our new puppy home. We drove 820 miles and spent 13 hours on the road to get Milo, and he was worth every single mile! He is healthy, playful, loving, and has already brought so much happiness into our home. We couldn’t be more thankful for how everything came together. Thank you, Pawrade, for helping us welcome the perfect addition to our family. We would absolutely recommend Pawrade to anyone looking for a new fur baby! 🐾💙”
“Love my puppy . Everything went great”
“Awesome through all steps of the process!”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Love our newest member of our family! Overall the experience was great with Pawrade. The customer service was very good and a ton of information is provided. A couple of improvements would make it perfect— unique phone numbers to get your specific handlers with Pawrade when you call, whether travel reps, or other, would make things a bit easier and more personable. Also, a bit more transparency about breeders and parents of puppies would make it feel a little more ‘no puppy mill guaranteed’. The pick up and communication with the breed Ed seems a bit cloak and dagger and makes me nervous that I was not allowed to meet parents and see where the puppies are raised. Other than that, I am thrilled with my little guy and the breeder was very warm and charming when I met her!”
“Very happy with your service. Will recommend you gladly”
“I am over the moon happy from the paw raid group to the transport! This experience was easy, transparent, all questions were answered. Lastly, the transport was the best part. With the caring staff down to the gps that you could watch all the way to your door. It was like watching when Santa was going to be on your roof! And the end part was that my puppy was so well taken care of on the ride to me. Thank you everyone involved! You did not disappoint!”
“2nd puppy we got from pawrade. Very happy with them and the delivery”
“Pawrade made everything so easy! They did not hesitate to answer any of my questions. They worked with my requested days for delivery of my fur baby.”
“I waited to write my review until I had experienced the entire process from start to finish and could make sure everything went smoothly—and I’m so happy to say that I had an absolutely amazing experience with Pawrade! Everyone was so friendly, communicative, and caring throughout the entire process. The delivery was smooth and stress-free, and I really appreciated how easy it was to stay informed. The breeder was especially wonderful. They reached out to check in and wanted updates on how our puppy was doing, which genuinely made me so happy. I love knowing that they truly care about where their puppies go and want to make sure they’re happy and doing well in their new homes. ❤️ Our puppy is absolutely wonderful, and it’s clear that the breeder did such a great job socializing and caring for her before she came home to us. She has been such a sweet, happy, well-adjusted puppy, and we couldn’t be happier with her! I’m so incredibly happy with our experience.”
“Absolutely in love with the new puppy. Highly recommend Pawrade. From start to finish we were kept up to date on next steps and timing on when puppy would be delivered. Drivers were hysterical with texts and gave us multiple daily updates and more as they got closer.”
“In my second encounter with Pawrade, I purchased my first puppy in 2022, a Yorkshire terrier. I am aware of your exceptional service. The puppies are always delivered in excellent condition, and the delivery process was handled with utmost care and attention. I extend my sincere gratitude to Pawrade for their exceptional service. Our dog, a French bulldog, is incredibly affectionate and beloved by all. Thank you once again for your outstanding work.”
“Buster is a very happy and healthy puppy. I haven’t been able to get him house broke yet but he is still a little joy to have.”
“We're happy with the whole process everyone was wonderful”
“Outstanding in every measurable way from start to delivery.”
“Would have liked to see siblings and mother and father”
“Best experience throughout the whole process. Would highly recommend.”
“Great experience from start to finish!”
“Rafe (new name Ralphy) is a fun loving Yorkshire Terrier that is the brother of another Yorkie I adopted from Pawrade named Sully. Both pups came to me in good health and well socialized which is very important to me. Ralphy adapted quickly to his new home and new pup buddies.”
“We worked with Pawrade and they connected us with County Line Kennel in Millersburg, IN. We could not be happier to have found Tanner (now Parker) and brought him to his forever home! After losing my Peke-a-chon of 15 years this past March, we could not be happier to welcome little Parker into our home. He is a ball full of energy and endless love and we know he is going to be a big part of our lives for years and years to come. Thank you Gerald, and the County Line Kennel team for raising such an amazing little pup! We feel blessed to call him a member of our family!!”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
