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Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
Page 8 of 337 · newest first
Verified · Sep 7, 2026

“Thank you so much for the process. Our puppy Nellie, aka “mauve” is absolutely perfect.”

Jennifer F. · Dartmouth, MA
Verified · Sep 7, 2026

“went smooth, very organized, no problems. Would highly recommend.”

Javier P. · New Carlisle, OH
Verified · Sep 7, 2026

“Too difficult to understand if you are computer challenged like me upload this etc”

Craig P. · Elyria, OH
Verified · Sep 7, 2026

“Valarie is Dapple is so sweet and caring puppy little. Infused came her new home”

Samantha T. · Pittsburgh, PA
Verified · Sep 7, 2026

“This was a wonderful experience. I received a happy well adjusted puppy to bring into our home.”

David B. · Danville, IL
Verified · Sep 7, 2026

“We love our new family member. She is full of spunk. We are blessed to have her.”

Jack L. · Princess Anne, MD
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Verified · Sep 6, 2026

“From the first time we saw our new puppy until the day we brought him home (and beyond), Pawrade has been amazing. They are kind, not pushy at all. In fact, encouraged us to take our time, as our previous dog crossed Rainbow Bridge about six months ago. After many messages, they suggested a Zoom meeting, which sealed the deal for us. We were able to see the breeder and our new pup. It was not just a picture, it was him. From that point forward, Pawrade's rep helped us step-by-step to get our new puppy home. We would HIGHLY recommend Pawrade. They are confident in the dogs and breeders. You will feel completely comfortable with your decision to bring a new pet home. Check out Pawrade - you will not be disappointed. In fact, you'll be writing the new 5 Star review.”

Dana W. · Branson, MO
Verified · Sep 6, 2026

“We had a great experience with Pawrade! They made the entire process of getting our new puppy, Asher, so easy and helped make sure he arrived safely to us. Communication throughout the process was great, and we really appreciated having support along the way. Asher is already such a loved addition to our family, and we’re so thankful Pawrade helped bring him home to us! We would definitely recommend Pawrade to anyone looking to add a new furry family member.”

Samantha A. · Albuquerque, NM
Verified · Sep 6, 2026

“Thank you so much for helping me get thi s beautiful little boy "Bleu" (Mayweather) He is such a beautiful boy and he is doing great!! Pawrade is the best and if I decide I need another pup I will be contacting you!! ❤️”

Lawrence R. · St Regis Falls, NY
Verified · Sep 6, 2026

“Excellent experience. So happy for my new best friend!”

Jill C. · Rockwall, TX
Verified · Sep 5, 2026

“Our new puppy arrived in perfect health and as cute as can be. The whole process was very easy, fast and secure. Both sides of the transaction were checked out and any time we had questions, we could get answers. Highly recommend! So glad we found Pawrade. They earned our trust.”

Jimmy P. · Trail, OR
Verified · Sep 5, 2026

“I had an excellent experience with Pawrade they were extremely professional. I was able to call them during business hours with any questions that I had and they kept my updated about my puppy. They made everything easy. Thank you for my new puppy!”

Legend H. · Crandall, TX
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Sep 5, 2026

“Little Lucy has settled right in with our family!! Everything from the start has been great!! The information and pics of her while we waited for delivery was excellent!”

Tom S. · Lima, NY
Verified · Sep 3, 2026

“I love Pawrade!!!! Especially the care given to me from Cynthia, from the moment we first talked to the moment I received Gianna!!!! She is a wonderful, warm, caring representative who I had the pleasure of dealing with on this first time adventure!!!! I recommend her to all that will listen!!! I love Gianna!!! We both love Cynthia!!”

Sharon A. · Muskogee, OK
Verified · Sep 3, 2026

“I everyone was very kind and helpful while making the process smooth and timely. I will highly recommend.”

Dean G. · Baltimore, MD
Verified · Sep 3, 2026

“Pawrade worked perfectly. We love our new puppy.”

Kathy B. · Tyler, TX
Verified · Sep 3, 2026

“What an amazing experience we had using your service to get our little Pippa. She is very loved. Everyone was so helpful and made this process very enjoyable. We are very thankful.”

Kimberly V. · Rising Sun, MD
Verified · Sep 3, 2026

“We drove to Sturgis, MI to pick up our puppy, only to find that we would not be talking to the 'Breeder', but one who acts as a 'go between'. He knew nothing about our puppy and told us the breeder was 40 miles away. Shannon told us on 8/29 the name of the breeder and phone number. That person was not the breeder. That was terribly disappointing and Donna Commer did not help the situation either, by being vague and demanding. You could streamline the process by less 'verbage' and more bullet points as to what is required by the buyer. Our puppy is a sweet dog and we are grateful for the experience of driving over 2,000 miles to have her.”

Thomas J. · Brunswick, ME
Verified · Sep 2, 2026

“great service and honestly!!”

Anita S. · Denham Springs, LA
Verified · Sep 2, 2026

“Great process! Puppy concierge was very communicative and answered ALL the questions for me”

Caitlin S. · Pembroke, MA
Verified · Sep 1, 2026

“Seamless process and our new puppy showed up at the front door. Pawrade kept me updated on every detail. Appreciate y’all.”

Charles M. · Headland, AL
Verified · Sep 1, 2026

“my puppy wont eat and has trown up 4 times. i have tried to contact the breeder but i dont get a response. The driver said he didnt eat well on the trip. Pawrade just said he might take him a few days. I need more of anwer and especially to know if the breeder had problems with him eating”

Jeffrey H. · Annapolis, MD
Verified · Sep 1, 2026

“Our puppy was given to us with an upper respiratory infection or kennel cough in his on two antibiotics plus she had a problem with her fecal sample. So we are treating her right now but it has been a rough start and we are very disappointed”

James L. · Atlanta, GA
Verified · Sep 1, 2026

“We had a great experience when we went to pick up our Bernedoodle. The breeder, Mary was very helpful and she answered any questions we had. I would recommend Pawrade to anyone looking for a pet.”

Norma C. · Aston, PA
Verified · Aug 31, 2026

“Excellent experience from start to finish. All the details were well taken care of the exchange at the Ft Worth Airport was perfect. What a doll, our new puppy is!”

Richard T. · Aventura, FL
Verified · Aug 31, 2026

“My little girl was delivered with precision care, as the mobile delivery drivers let me know her eta the whole time. When delivered, she was spunky and in good health! I can’t thank Pawrade enough for aligning Hannah and I together!”

William R. · Scottsdale, AZ
Verified · Aug 31, 2026

“All was good, they kept us informed throughout the process.”

Samuel A. · Hobe Sound, FL
Verified · Aug 31, 2026

“Best dog breeders ever!! always available to talk to me as long as i need them. All his needs were expressed clearly. He slept through the night!!”

Maddy R. · Woodbury, NY
Verified · Aug 31, 2026

“The staff at Pawrade, were outstanding and were great to work with as they kept us up to date on what was happening. They guided us through everything we needed to know and do to get our Pippa(Pumpkin) home safely and make her a member of our family. Thank you for your outstanding support.”

Richard D. · Colorado Springs, CO

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.