Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“The communication, transaction, handler and any questions I had were above my expectations. I highly recommend Pawrade for purchasing a puppy. The Havanese I purchased was absolutely adorable and perfect.”
“Okay, let's be honest. At first, I was a little turned off by the price tag. But when I read all of the benefits that came with Pawrade's service—the no puppy mill policy, the assurance that my pup would be microchipped and up-to-date on her vaccinations—I knew it would be worth it. Pawrade and PetPay consistently communicated and provided prompt responses whenever necessary. This completely put my mind at ease, and I knew that I had made the right decision. As a first-time pet owner, my pup has made herself at home now. She's non-anxious and housebroken. I would do it again ... but not anytime soon since we are still getting used to her schedule. Lol”
“We love our new Frenchie Pei puppy. She is a wonderful addition to our family. LuLu is the 2nd puppy we purchased through Pawrade; we got Sassy, an AKC Frenchie, two years ago and she is awesome too!”
“Rylee or now Kylee is great. She is sweet, smart, and cute!”
“I am over the moon with my new baby girl!”
“Very active but healthy and right at home. Love him ❤ very much. Thank you.”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“It was a wonderful experience, the young lady who helped us was great, got back to us promptly and would have the answer. Lot’s of anticipation about his arrival, finally got here. Zane is a cuddler and now is family. Thank you for your help.”
“We absolutely love our little pup. Pawrade made the process easy and were very communicative along the way.”
“Thank you for giving us Forrest aka Mickey. He took to us immediately and he has already been such a bundle of joy. We are extremely happy to have him home with us forever. I highly recommend using this service for puppies as they take super good care of the precious darlings”
“Best Thing I've ever done!! Pawrade was on top of everything! very helpful, kind and always reassuring that my new baby would be taken care of in transit to me. I was so nervous, but they always put me at ease that he would be cared for meticulously!! Thank you so much you made a BIG dream of mine come true!!!!💜”
“The entire experience was great. Everyone I spoke with was knowledgeable and I was easily guided through the process. The only hard part was waiting for my dog to arrive.”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“I cannot say enough good things about this company! From the very first contact to receiving my baby … it was top notch all the way. They have definitely manufactured a thorough and streamlined process. Every person I dealt with was kind, helpful, and genuinely seem to like their jobs. I HIGHLY RECOMMEND!”
“From the first request to that arrival of our newest family member, Pawrade was on top of everything. Not only did they send us all the information we needed but they followed up with phone calls. If we emailed with questions/concerns, they responded in good time. The best of all we received a wonderful, happy and healthy puppy.”
“I am very happy, We are going to the vet in an hour, he has a little cough. He his eating well and doing good with potty on the pee pee pads. He is so little and adorable and I just love him to pieces. Thank you much”
“Every part of the process with Pawrade was great! I was skeptical at first with the mixed reviews, but I’m glad I did it. We got our perfect pup from a wonderful breeder! I highly recommend giving Pawrade a try.”
“Pearl (Barb) is a wonderful addition and we can tell she was well taken care of. Thank you Pawrade team and Express Puppies for ensuring she arrived with great communication and good health.”
“This company was excellent with getting our puppy and Indigo is the second puppy that we got from Pawrade. The delivery service was excellent as well. Thank you Pawrade for a smooth transaction. I highly recommend them.”
“I love my puppy so much! Had a Great experience with Pawrade.”
“We absolutely are in love with our puppy we renamed, Norman! He is such a well fit for our family. He gets all the love and attention a pup could ask for. Pawrade was so easy to work with and whenever I messaged with a question the response time was fast.”
“We are happy to have Zelda. She brings us joy. We were happy that we were able to have door to door service. Customer service people were very good and patient trying to get everything together.”
“I am thoroughly impressed with the quality, professionalism and communication from Pawrade during this process. Our puppy (Bleven) is a true gem and we are life time customers after this experience. Thank you All Godspeed Hippy”
“Fabulous customer service and everyone I talked to was so kind and helpful. Our new baby girl is beyond perfect and the Breeders’s attention to detail is superior. The transport team was awesome and even in awful weather they arrived when they said they would and you could tell they take excellent care of “their passengers “. We highly recommend Pawrade and are just thrilled with our precious new baby girl!!! Thanks to all of you!!!”
“I could never tell you in 1 minute. At least two hours would be necessary to fully describe our emotions we are so full of joy and happiness since he has been here. No words could describe our joy and emotional state. He is fantastic, full of joy, and total fun to be with. Thank you all so much for delivering such happiness onto our lives.”
“Pawrade was wonderful to work with. They kept me updated every step of the way with the information I needed. Never left me hanging wondering if I had made a mistake. The transport company process was just as good. My puppy arrived in great condition and didn’t take long at all to adjust. I would recommend Pawrade to anyone looking to get a good puppy.”
“We just received our precious new puppy. This has been an incredible experience. Pawrade is a wonderful company to work with. We are thrilled!!”
“There were many step in this process, which is understandable. I had a great experience with everyone at Pawrades. Every time I called I had answers to my questions.”
“This was the easiest way to get a puppy. top notch in everyway... seamless, communication amazing, delivery of puppy, can't say enough. im over the moon happy with our little fur baby...”
“Puppy is adorable. And seems very healthy.”
“Perfect!! Puppy is in great shape. I was well informed about her travel progress. Very happy.”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
