Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“We got an 8 week old golden retriever puppy. He was not anxious at all when he arrived. He was really energetic and playful. He is SOOOOO CUTEEE!!!!! We cannot express how much we love him. Thank you for giving us the best puppy ever!”
“We are delighted with our new puppy! She is healthy and beautiful! Transport was timely and communication was easy. The only reason I did not rate 5 stars is that some of my inquiries were not answered timely. There were a number of people who I interacted with during the course of the transaction, and most were wonderful, but some were clearly not very knowledgeable. It would have been better to have one contact person that I could rely on throughout the process. But things proceeded smoothly and I am very happy! THANK YOU!!!”
“Highly recommend Pawrade. Professional, quick communication, perfect delivery. Our puppy is healthy and beautiful.”
“If I could give 1000 stars I would. I have never purchased a dog in this manner but would do it again. Our Stetson is so perfect. We couldn’t have asked for a more smooth process. I had a lot of questions, which the ladies at Pawrade answered and then some. I appreciate the help finding our new best friend! We are so in love!”
“I’m impressed in every way with the purchase of our puppy. I was skeptical at first but this was flawless and actually enjoyable! We love our little girl. She is healthy and giving us much love!! Thank you so much Pawrade!!”
“The whole process was easy. My pup was as advertised. The specialist made sure all my questions and concerns were met. They kept me in the loop and even sent me updated pics of the pup! 🥰 10/10 definitely would recommend.”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“The process was well communicated and easy. I fully appreciate all the guidance along the way. Transacting for a future member of the family is nerve-racking and Pawrade gave me a ton of security with the financial peace of mind and the health vetting which took place. We're so happy with our little girl!”
“The process was simple, organized, and well managed. Picked up my puppy from breeder 3 days ago and it was love at first sight!”
“This service was stupendous! The most important element was connecting me with a great puppy who has stolen all of our hearts! Communication is key in this kind of transaction. “Pawrade” was spot on in every aspect from finding him, sending updates and arranging travel by “Wags on Wheels.” Now let me take a moment to comment on the 2 young men who delivered my sweet puppy. This is a GREAT service and we all know that it hinges on the “front” people who actually hand you your precious cargo. They were delightful, professional and their communication prior to delivery was stellar! My veterinarian was impressed by the puppy and very interested in your service and “Wags on Wheels!” Once again, thank you for a wonderful experience! Elizabeth”
“Everyone was helpful, friendly and stayed in contact.”
“We were initially skeptical based on the fact that my wife and I have never acquired a dog without a personal encounter. After inquiring about Langston I was contacted almost immediately. Upon talking to Jessica, my skepticism faded very quickly as she explained the process and dedication ensuring that the wellness of the pup was of the highest concern, which we hold in high regard. We were kept well informed throughout the process with our responsibilities and expectations. This made us feel as though our new pup was everything we dreamed of and his journey to us would be a safe one with his well being a top priority. His arrival was punctual and condition was excellent. He is adjusting fabulously and is thriving in our household. We love him dearly! Thank you so very much for your integrity, compassion, and sensitivity as well as aligning with breeders who put the welfare of these pups of the highest regard. Pawrade is a company that we will fully endorse with friends and family!”
“The whole process was great from start to end. Communication was great and any questions I had were answered quickly and thoroughly. We are so happy to have our new pup!!”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Puppy was perfect! Looked just like the image. Loved the delivery service they were awesome kept us informed every leg of the journey. Came with all the medical records and was up to date on all shots. Couldn’t be happier with this process. Pawrade kept me informed sent me updated photos answered every question in a timely manner and gave us lots of information. Will definitely use this company again”
“Very good experience. They kept me well informed during the whole process. And my puppy is so cute and happy.”
“Pawrade has been a great asset to helping me bring home my dream dog. 10/10”
“After initial uncertainty of buying a puppy online, my fears wear alleviated from reading reviews and talking with staff. I don't regret my decision. My puppy has been here nearly 2 weeks now, and arrived healthy and happy. He is so sweet and loving, was very well socialized, bonded instantly, and we've already begun making a lifetime of memories. My one suggestion is improving on communication during the process by assigning one person to deal with, instead of multiple people. Thank you so much for my sweet little angel...I named him CocoaBean. 😊”
“Thank you to the Team at Pawrade and the Breeders who delivered little Archie (now Yogi) to us. The process was seamless and very reassuring from the beginning. Constant availability for communication was reassuring. Our beautiful boy showed up by ground transport on 1/23/25 the day after a huge snowstorm in a place where it never snows FLORIDA! He arrived on time showing all the signs of being cared for and we just can't thank everyone enough. Thank you so much to every one involved who made it all possible.”
“Simply perfect execution !”
“I was pleased with your services until the last week before transport. I couldn’t get anyone to call me back to answer my questions in regards to his last vet appointment and transport. One week I called everyday. Also if I had know he was in a van with 10 other animals I would not have wanted him transported this way!”
“I was skeptical about using an online site to adopt a new puppy, but I’m so glad that I did or I would not have found my beautiful, loving puppy. The representatives were extremely professional and kept me well informed doing the entire process. My puppy arrived quickly with no problems or issues. He’s enjoying his new home. My family and I are so happy to have him as our new family member. Thank you Pawrade!”
“We had a very good experience from first communication to delivery of our new furry friend. Very professional and helpful staff as well.”
“Our little puppy “Keni” is wonderful. Very good experience with Pawrade! The breeder is great. This happy puppy arrived with basic crate training and basic commands. He was clearly very well taken care of prior to him arriving to us. We are already SO in love with him! Wonderful breeder! Thank you so much and we are SO happy to have Keni in our lives. He is already spoiled rotten! 🐶❤️🐶 Eric and Lori Gould”
“The process was good. The upload of documents was not to good as I was unable to do. All the people from Pawrade were great to talk to. I will definitely tell others to use Pawrade in the future. Thank you”
“From my selection of a puppy to its delivery to my home, Pawrade deserves praise for its organization! They were with me every step of the way. I would highly recommend their service to others who are seeking a well-bred puppy to enrich their homes.”
“We are absolutely over the moon with our new puppy! She is a great fit for our family and we are so glad to have her!”
“We love her so much! Absolutely precious and perfect!!! Couldn’t be happier 😍🐾💕 Customer support was A+++ Thank you 🙏”
“Just got my new Beagle puppy yesterday Sensi(Morgan) and she is just so precious. A little nervous as I was right in the middle of moving the day I got but she is handling everything like a champ. Pawrade did everything and above to walk me through each and every step from getting insurance to her arrival n much more. I couldn’t be more pleased with new companion for many many years to come.”
“The entire process was extremely easy. I love my new puppy! I tend to be a "worst-case scenario" type of person; however, when I get anxious about the puppy, I remember how straight forward and transparent the process was and feel assured I have a healthy, happy puppy!”
“Great experience start to finish!! Wonderful job with quick communication and follow up. Our new arrival traveled a long way and the transport company was amazing. Thanks again!”
“We are thrilled to have Quincy join our family. It’s still early, but he’s adjusting well in his new environment. However, he smelt absolutely disgusting when he arrived. He clearly was lying in his own urine and poop during transit. This is very sad.”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
