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Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
Page 90 of 337 · newest first
Verified · Feb 27, 2025

“From start to finish, Pawrade was fantastic with the process of receiving our little Hudson! Any questions we had, they were quick to respond. Very communicative! When it came for transportation for Hudson, even the driver was amazing and super friendly. When we received Hudson he was in perfect condition and had little to no anxiety. You can tell he was well taken care of from their breeder. 10/10 recommend!!”

Anna V. · Traverse City, MI
Verified · Feb 27, 2025

“Overall, I had a great experience with Pawrade! I love my new puppy, Piper! The breeders were great and the transfer was easy. My only complaint was when I messaged them, they didn’t always respond to the messages I sent them. Even if they didn’t know the answer, it would have been nice for someone to respond. Let me know you’re looking into it and will get back to me within 24 hours.”

Christi K. · Champaign, IL
Verified · Feb 27, 2025

“I took a leap of faith and worked with Pawrade and selected a puppy by pictures. They kept in touch with me all the way through the process. She arrived by ground transport. She was definitely well taken care of. She was clean and happy. I am one happy customer. I highly recommend them.”

Linda H. · Colorado Springs, CO
Verified · Feb 27, 2025

“Communication and coordination was great. At our request, we had the opportunity to speak with the breeder as well. Would recommend Pawrade to anyone seeking to obtain a puppy.”

Doug M. · Grand Haven, MI
Verified · Feb 27, 2025

“The whole process was relatively smooth. I would say arranging transportation was a little frustrating. Billing came in for transport without anyone calling or communicating in any way. I had questions I needed answered before I was willing to pay for the transportation. The Pawrade customer service was supposed to be available until 11pm EST, but we called at 8:30 and could not get through, and at 9pm EST it was telling us they were closed. I was getting texts that I would lose the puppy, even though she was fully paid for already. This was within 48 hours of completing my purchase. I would suggest to make that part of the process a little more clear. I had been told initially transport would be within a week and then told it could take weeks to set up. There should be one message and then if you close customer service at 9pm EST then it should not be noted that you are open until 11pm EST.”

Robin L. · Jamesburg, NJ
Verified · Feb 27, 2025

“The dog is everything the breeder said. Breeder was very helpful with getting a nanny and transporting the puppy.”

Judyanne G. · Ft Meyers, FL
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Verified · Feb 27, 2025

“It was a wonderful experience from start to finish! Thank you for our baby girl!”

Alexandra H. · Warminster, PA
Verified · Feb 26, 2025

“Pawrade did an excellent job communicating and following up to make sure my puppy exchange went smoothly. I felt comfortable the process was legit, my breeder was quality and not a puppy farm, and that they ensured I got a healthy dog. My puppy is fabulous. Could not be happier.”

Lamar R. · La Jolla, CA
Verified · Feb 26, 2025

“We had a great experience! Our sweet girl is perfect! Thank you for helping us add a new member to our family!”

Rebecka B. · Redding, CA
Verified · Feb 25, 2025

“We are so in love with our new furry family member! Pawrade, thank you for all your guidance throughout the process. Our pup's breeder definitely showed him lots of love ❤️ Now Charlie is at his forever home with another loving family. Feeling very grateful 🙏🏼”

Timothy N. · Greenacres, FL
Verified · Feb 25, 2025

“Ursa’s (we have changed her name to Winnie) arrival was sweet and exciting. Thank you for her safe delivery. We fell in love with her at first sight!”

Kristian E. · Valencia, CA
Verified · Feb 25, 2025

“Very friendly and helpful.”

Monique M. · Gillette, WY
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Feb 25, 2025

“FROM START TO FINISH I WAS IMPRESSED WITH THE AMOUNT OF COMMUNICATION. I ALWAYS NEW WHAT WOULD BE HAPPENNING SO I WASN'T WORRIED ABOUT ANYTHING. EVERYONE WAS VERY PROFFESSIONAL.”

Amanda H. · Cheyenne, WY
Verified · Feb 25, 2025

“We were very pleased with the entire adoption process for our fur baby. We used the Wags on Wheels delivery option for our pup and they were very courteous and our baby arrived safe and sound.”

Brenda W. · Counce, TN
Verified · Feb 25, 2025

“Pawrade was very easy to deal with. Our puppy was very well taken care of by the Lea’s ions that delivered him to us. We would go through them to find our next dog.”

Terri H. · Peyton, CO
Verified · Feb 25, 2025

“Best experience ever. Emily deserves a raise. Helpful all along the whole process.”

Robert V. · Kansas Coty, MO
Verified · Feb 25, 2025

“Our new addition to our family (Diego) is such a sweet dog. I was pleasantly surprised at how well he did considering his long van ride from Missouri! He is healthy and loves to play! Very interactive with everyone in the family.. I was a bit hesitant at first, with purchasing a dog so far away. Obviously the breeder and Pawrade know what they’re doing to ensure the quality and health of our puppy. We are very happy!!”

Joe C. · Farmington, NY
Verified · Feb 25, 2025

“Awesome he’s adorable and very healthy.”

Charlotte C. · Bandon, OR
Verified · Feb 24, 2025

“This was the 2nd time I purchased a fur baby from Pawrade and overall the experience was fine. However, if I had to rate the two times I dealt with them; I would have to say that the 1st time was better than the recent one. The timeliness in which was my questions were answered were a bit delayed after I was handed over to another person that would help me with making arrangements to bring my puppy home. I also requested a call back twice and did not received a call. Everything was pretty much done over emails and text messages. The person I dealt with when I had questions about the puppy I was thinking of purchasing was very responsive. She immediately texted me back and called me to answer my questions so I was very pleased with her. Perhaps in the future the same person can handle the entire transaction from beginning to end to minimize confusion.”

Giovanna H. · Victorville, CA
Verified · Feb 24, 2025

“It was a fairly simple process to adopt Olivia. Texting seemed to work pretty well, but calling always went to voicemail. I was only able to speak to a live person once. I think that a more detailed location, given at least a couple of days ahead of time, would've been more helpful for planning the road trip to pick her up. I received the pickup address the day before the expected day of pickup, so the road trip went from 4.5 hours to 6.5 hours one way. The only other minor complaint is that the harness that was provided was too small and did not fit. Overall, we are extremely happy that we found Olivia thru Pawrade and will use it services again.”

Alexander W. · Florissant, MO
Verified · Feb 24, 2025

“Thank you for our little girl, Shiloh. Jerri was very friendly gave us updates on Shiloh's travel. Jerri's communication was really great as she kept us up to date on Shiloh and date and time of Shiloh's delivery. Jerri went over paperwork and answered our questions. Jerri is fantastic. Thank you Pawrade as we are happy with our new baby girl.”

Yolanda M. · Fremont, CA
Verified · Feb 23, 2025

“Our puppy, Gabby , arrived just when we were told . She was tired but clean and well cared for. We have a healthy and precious puppy.”

Karen D. · Lubbock, TX
Verified · Feb 23, 2025

“The only problem I had was picking the right puppy, because there were so many and all very cute. The process was very easy to follow and the home delivery was a great choice. I was a little concerned about getting a puppy this way because you hear about so many scams . But it was the complete opposite and I would do it all over again. It was totally worth it. Thank you so very much”

Barbara N. · Eatontown, NJ
Verified · Feb 23, 2025

“The quality and care for my new puppy to become my next service dog is outstanding, from the breeder who I feel shows great pride in such care in presenting a quality breed. Pawrade presents a great care and gives very informative information to the buyer so you know what you are buying! Transportation for my puppy was outstanding as you can tell there is a lot of personal care in making sure my puppy was transfer with the least about of stress. Thank You William Kahn”

William K. · Big Bear, CA
Verified · Feb 23, 2025

“Highly recommend Pawrade. The process was smooth & efficient. Communication was exceptional. My puppy arrived in good health & spirit.”

Beverly M. · Los Lunas, NM
Verified · Feb 23, 2025

“Every aspect of getting my puppy went exactly as described up fro t, from purchase to delivery. Personnel were consistently informative as well as compassionate, reflecting the fact that getting a new puppy is not just buying a product. Puppy is everything they described and is healthy and happy.”

Linda H. · Grand Terrace, CA
Verified · Feb 23, 2025

“I had a great experience with the delivery service and customer care team .”

Rojay C. · Irvington, NJ
Verified · Feb 23, 2025

“Communication was above and beyond, I feel like I’ve found my soul dog. Thank you Pawrade. Will be using again and referring to others. Fantastic program.”

Cassie W. · Sevierville, TN
Verified · Feb 22, 2025

“Great experience through Pawrade. Easy process and really kept us informed throughout the entire process. Thank you!”

Anthony S. · Fort Wayne, IN

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.