“From start to finish, Pawrade was fantastic with the process of receiving our little Hudson! Any questions we had, they were quick to respond. Very communicative! When it came for transportation for Hudson, even the driver was amazing and super friendly. When we received Hudson he was in perfect condition and had little to no anxiety. You can tell he was well taken care of from their breeder. 10/10 recommend!!”
Pawrade Reviews: 19,144 verified customer reviews from real families
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
“Overall, I had a great experience with Pawrade! I love my new puppy, Piper! The breeders were great and the transfer was easy. My only complaint was when I messaged them, they didn’t always respond to the messages I sent them. Even if they didn’t know the answer, it would have been nice for someone to respond. Let me know you’re looking into it and will get back to me within 24 hours.”
“I took a leap of faith and worked with Pawrade and selected a puppy by pictures. They kept in touch with me all the way through the process. She arrived by ground transport. She was definitely well taken care of. She was clean and happy. I am one happy customer. I highly recommend them.”
“Communication and coordination was great. At our request, we had the opportunity to speak with the breeder as well. Would recommend Pawrade to anyone seeking to obtain a puppy.”
“The whole process was relatively smooth. I would say arranging transportation was a little frustrating. Billing came in for transport without anyone calling or communicating in any way. I had questions I needed answered before I was willing to pay for the transportation. The Pawrade customer service was supposed to be available until 11pm EST, but we called at 8:30 and could not get through, and at 9pm EST it was telling us they were closed. I was getting texts that I would lose the puppy, even though she was fully paid for already. This was within 48 hours of completing my purchase. I would suggest to make that part of the process a little more clear. I had been told initially transport would be within a week and then told it could take weeks to set up. There should be one message and then if you close customer service at 9pm EST then it should not be noted that you are open until 11pm EST.”
“The dog is everything the breeder said. Breeder was very helpful with getting a nanny and transporting the puppy.”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Pawrade did an excellent job communicating and following up to make sure my puppy exchange went smoothly. I felt comfortable the process was legit, my breeder was quality and not a puppy farm, and that they ensured I got a healthy dog. My puppy is fabulous. Could not be happier.”
“We had a great experience! Our sweet girl is perfect! Thank you for helping us add a new member to our family!”
“We are so in love with our new furry family member! Pawrade, thank you for all your guidance throughout the process. Our pup's breeder definitely showed him lots of love ❤️ Now Charlie is at his forever home with another loving family. Feeling very grateful 🙏🏼”
“Ursa’s (we have changed her name to Winnie) arrival was sweet and exciting. Thank you for her safe delivery. We fell in love with her at first sight!”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“FROM START TO FINISH I WAS IMPRESSED WITH THE AMOUNT OF COMMUNICATION. I ALWAYS NEW WHAT WOULD BE HAPPENNING SO I WASN'T WORRIED ABOUT ANYTHING. EVERYONE WAS VERY PROFFESSIONAL.”
“Pawrade was very easy to deal with. Our puppy was very well taken care of by the Lea’s ions that delivered him to us. We would go through them to find our next dog.”
“Best experience ever. Emily deserves a raise. Helpful all along the whole process.”
“We are beyond content with our experience. Everything went so smoothly.”
“Our new addition to our family (Diego) is such a sweet dog. I was pleasantly surprised at how well he did considering his long van ride from Missouri! He is healthy and loves to play! Very interactive with everyone in the family.. I was a bit hesitant at first, with purchasing a dog so far away. Obviously the breeder and Pawrade know what they’re doing to ensure the quality and health of our puppy. We are very happy!!”
“Awesome he’s adorable and very healthy.”
“This was the 2nd time I purchased a fur baby from Pawrade and overall the experience was fine. However, if I had to rate the two times I dealt with them; I would have to say that the 1st time was better than the recent one. The timeliness in which was my questions were answered were a bit delayed after I was handed over to another person that would help me with making arrangements to bring my puppy home. I also requested a call back twice and did not received a call. Everything was pretty much done over emails and text messages. The person I dealt with when I had questions about the puppy I was thinking of purchasing was very responsive. She immediately texted me back and called me to answer my questions so I was very pleased with her. Perhaps in the future the same person can handle the entire transaction from beginning to end to minimize confusion.”
“It was a fairly simple process to adopt Olivia. Texting seemed to work pretty well, but calling always went to voicemail. I was only able to speak to a live person once. I think that a more detailed location, given at least a couple of days ahead of time, would've been more helpful for planning the road trip to pick her up. I received the pickup address the day before the expected day of pickup, so the road trip went from 4.5 hours to 6.5 hours one way. The only other minor complaint is that the harness that was provided was too small and did not fit. Overall, we are extremely happy that we found Olivia thru Pawrade and will use it services again.”
“Thank you for our little girl, Shiloh. Jerri was very friendly gave us updates on Shiloh's travel. Jerri's communication was really great as she kept us up to date on Shiloh and date and time of Shiloh's delivery. Jerri went over paperwork and answered our questions. Jerri is fantastic. Thank you Pawrade as we are happy with our new baby girl.”
“The only problem I had was picking the right puppy, because there were so many and all very cute. The process was very easy to follow and the home delivery was a great choice. I was a little concerned about getting a puppy this way because you hear about so many scams . But it was the complete opposite and I would do it all over again. It was totally worth it. Thank you so very much”
“The quality and care for my new puppy to become my next service dog is outstanding, from the breeder who I feel shows great pride in such care in presenting a quality breed. Pawrade presents a great care and gives very informative information to the buyer so you know what you are buying! Transportation for my puppy was outstanding as you can tell there is a lot of personal care in making sure my puppy was transfer with the least about of stress. Thank You William Kahn”
“Highly recommend Pawrade. The process was smooth & efficient. Communication was exceptional. My puppy arrived in good health & spirit.”
“Every aspect of getting my puppy went exactly as described up fro t, from purchase to delivery. Personnel were consistently informative as well as compassionate, reflecting the fact that getting a new puppy is not just buying a product. Puppy is everything they described and is healthy and happy.”
“I had a great experience with the delivery service and customer care team .”
“Communication was above and beyond, I feel like I’ve found my soul dog. Thank you Pawrade. Will be using again and referring to others. Fantastic program.”
“Great experience through Pawrade. Easy process and really kept us informed throughout the entire process. Thank you!”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.


