Verified · Mar 5, 2025
“I just want to thank everyone there for my sweet little ivy. She's adorable!”
Kim M. · Las Vegas, NV
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Pawrade Reviews: 19,144 verified customer reviews from real families
Happier pups. Brighter tomorrows. ♡
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Trustpilot
Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
Page 89 of 337 · newest first
Verified · Mar 4, 2025
“Mack (formerly Milo) is a delight to us. He’s very smart, comes when called, gives paw, doesn’t bite, gets his puppy when asked. He eats well and sleeps from 9pm until 8am without waking. We don’t have him potty trained yet, probably our fault.”
Jennifer B. · Greenville, SC
Verified · Mar 4, 2025
“I was looking for a puppy for several months. I came across your website. I looked into several other websites before I chose yours. You make sure your puppies are taken care of from the moment. They are born to the moment they arrive. I am so happy with my puppy. We got a little pug. He is P pad trained already and is eating wonderfully and getting along with the family.”
Renee S. · Boca Raton, FL
Verified · Mar 3, 2025
“The puppy is beautiful. Well taken care of. The breeder was great. Lots of info and she gave us a lot of supplies for our Amelia. We renamed her Zoey. She is the sweetest thing. Thank you again.”
Susan B. · The Villages, FL
Verified · Mar 3, 2025
“Communication wasn’t the greatest from Pawrade but it all came together when it was time to pick up our little puppy. The breeder was excellent. Our puppy is very healthy and happy.”
Carrie C. · Loveland, OH
More reviews below · skip ahead
But first — a puppy with a health care system? Ours have one. ♡
Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.
Independent, third-party reviews. We can reply; we can’t edit or remove.
Verified · Mar 3, 2025
“You guys were great highly recommended, flight nanny was perfect, we are absolutely 100% happy with Pawrade and we have the best puppy ever !!!”
Scott B. · Laguna Beach, CA
Verified · Mar 3, 2025
“Easy to work with, and so quick to respond to questions. Beau was delivered on time and in great spirits. He is loved so much already”
Heidi K. · Plainsboro Township, NJ
Verified · Mar 3, 2025
“I love my puppy. She is healthy and vibrant and full of energy. She is so smart. I was apprehensive about buying a puppy online. There are so many scams. Pawrade isn't a scam. They stayed in contact with me all the way thru the process and answered me back promptly and courteously. And with the Puppy Wagon delivering service, and they brought her to my front door. I'm happy I purchased my little Rebel (Reba was her name the breeder gave her.). .Thank you for making this a positive experience.”
Penny D. · Salem, OR
Verified · Mar 3, 2025
“I bought the most adorable papillon puppy. Her birth name was Julia. Now her forever name is Nymeria Christmas Lillies. Hence her birthday is Christmas eve, most perfect, highly intelligent baby puppy Ever. Her eye contact is surprisingly intelligent. I am blown away with this breed. The first person I met at Pawrade was Pam. She figuratively to me under her wing and helped purchase my Nymeria. Thank you Pam. Then Donna took over my case and went above and beyond as the go between breeders and I. Thank you Donna for helping through the longest week of my life. Finally the day of pick up by Puppy Express. Such a great crew. Nymeria was clean and extremely cared for on her long 2 day drive to my door. They sent me a picture of her during her long journey home. The hand-off was perfect. I turned i to a new born mother in a single heart beat. I have yet left her side in this first 10 hours home. I want to thank every single person involved in my personal case.”
Heidi Q. · Palm Coast, FL
More reviews below · skip ahead
More below — but families keep raving about the same things. ♡
Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Customer Videos
Prefer to watch? Families filmed the whole thing.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
Never alone, not for a minute. ♡
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center
You, the breeder and your Concierge in one thread — every message logged.
Recorded & retained
Video call
Meet the breeder and the puppy live. Calls are recorded and kept on file.
Recorded & retained
Phone call
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
Puppy first, before the review
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
Licensed-vet exam, 3–5 days before travel
A full physical of the actual puppy — not the parents’ paperwork.
Fecal test, vaccines, deworming
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A finding pauses the trip
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Findings shared with you
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
Health Guarantee, independently administered
3 years included, extendable to 10 — run by PetPay, not the breeder.
“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
The Puppy Guide
Supplies, first 72 hours, potty and crate basics — sent before arrival.
72-hour vet visit
We ask every family to see their own vet within three days, and explain why.
A concierge who teaches
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Where not to go yet
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
A healthy start for a happy tomorrow. ♡
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Mar 2, 2025
“She arrived clean and sleepy. Driver very friendly and professional. She has meet her 7 month old bishonpoo Stepbrother and found out she has a lot of gravel and grit, in good way. They play all day until tired then both nap. She is gaining weight and sleeps in pen all night without whimper. She is very happy. Great smart little puppy. Wife posted pic on Cavapoo site and it has gotten over 400 hits ten times more than any other post.”
Steve M. · Hopkinsville, KY
Verified · Mar 2, 2025
“Excellent communication with my concierge, Lois. Awesome transporter and an INCREDIBLE PUPPY! Mad in love. Thank you for everything during this process. Kristen :)”
Kristen R. · Palm Harbor, FL
Verified · Mar 2, 2025
“Excellent customer service and everything from beginning to end was just as promised”
Larry M. · Hamilton, OH
Verified · Mar 2, 2025
“My experience was truly a breeze! Every rep that I spoke with, either on the phone or via email, was helpful and kind. Cynthia was absolutely amazing and I strongly recommend her! Finn is settling in nicely with his new sister and his playful personality is shining through with everything that he does.”
Jen P. · Monroe, OH
Verified · Mar 2, 2025
“This was a truly exciting journey from reading through all the profiles and pics figuring out a good fit to the big decision to the big arrival day. I would like to thank everyone involved that makes it a smooth transition with the assurance that the puppies health and well being are top priority. We love him so much already and it hasn't even been 24 hours.”
Kenshasa C. · Terre Haute, IN
Verified · Mar 2, 2025
“We had no problem! We met and was given our wonderful bundle of joy! She is right at home now. Playing with her new big sister Nova Lynn ( our 100 pounds Rottweiler) Thank you so much! We love her so much!❤️❤️❤️❤️❤️❤️”
Naomi S. · Decatur, IL
Verified · Mar 1, 2025
“Thank you for making my experience stress free and for all the “hand holding” which n turn relieved all my anxieties. My puppy arrived on schedule and he is perfect, so adorable. We are going to be best buddies.”
Dolores P. · Jacksonville, FL
Verified · Mar 1, 2025
“The process was a little daunting especially for those of us who not too tech savvy but everyone was very helpful in getting me through from start to finish”
Alexander R. · Wappingers Fall, NY
Verified · Mar 1, 2025
“Very good communication throughout the entire process, including transport. I’m already head over heels in love ❤️🐾. Thanks to everyone at Pawrade & PetPay.”
Margaret K. · Falling Wtrs, WV
Verified · Feb 28, 2025
“This was a wonderful way for us to get our new little fur baby. I would recommend Pawrade to everyone.”
Katie B. · St Charles, MO
Verified · Feb 28, 2025
“So far the best transaction I’ve made in a while.”
Daniel R. · Flagstaff, AZ
Verified · Feb 28, 2025
“The couple that delivered now DUSTY, were very nice and kept me well informed. I would definitely recommend your company and your drivers. Great option to have him delivered to home. First wellness visit today I'm sure everything will go well. Thank you.”
Carolyn S. · Duanesburg, NY
Verified · Feb 28, 2025
“amazing all the way around !!! I recommend to any family looking for a great new puppy”
Ryan B. · Dallas, TX
Verified · Feb 27, 2025
“The people who work at Pawrade seem to really care about the animals they are placing. Throughout the entire process we were kept informed of our puppy’s progress toward coming to live with us.”
Elaine C. · Peoria, AZ
Verified · Feb 27, 2025
“Everyone I interacted with was friendly, professional and helpful. Weston is so adorable, smart and just amazing, and we’re totally in love with him! The only negative things are that he has had Giardia since right after we got him, he’s on his 2nd round of medication, and we also have to do ball therapy with him for his teeth.”
Loreen R. · Monroe, CT
Verified · Feb 27, 2025
“Smooth process, Excellent customer service, All the reps were in contact with me from the beginning to the end. Highly recommend this service”
Daniel H. · Tucson, AZ
Verified · Feb 27, 2025
“We are thrilled with our puppy! She is delightful!”
Marion M. · Leesburg, VA
Verified · Feb 27, 2025
“The whole experience of getting our new puppy from start to delivery was much better and easier than I imagined! Everyone was extremely kind and supportive! Thank you!!”
Grace W. · Homer Glen, IL
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.