Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“The Pawrade Team was great and we are so thankful to have our gorgeous, wonderful, sweet Jubilee (havapoo), home. Our puppy is healthy, happy, sweet, and well-socialized. I could tell and even the vet commented that she must have been in a very loving environment with lots of interaction with people before she came.”
“It was a very smooth process. Very frequent and clear communications throughout and quick responses to any questions I had. Followed up to make sure it was a clear transition and plenty of resources available. We are in love with our pup!”
“It was our daughter's idea. We lost our beloved Yorkie 5 years ago and swore to never replace her. But we now have a Morkie that is the light of our life. She is a perfect angel, in perfect health, with just the right amount of rascal, and arrived indoor potty trained 100%. The transaction was simple, the handoff was simple, but the dog is the star of the show. She is show quality perfect, beautiful, and intelligent. Thank you, Pawrade!”
“Great communication and fast transaction, puppies arrived safe and sound. Very happy we chose Pawrade for our family pets.”
“You provided a great service. I really appreciate the constant communication as we went through the process. The pup is such a joy and our older dog likes him too! Thank you!”
“All communication with Pawrade have been excellent. Pup (Kenny) arrived in good spirits. Only complaint is the Puppy Wagon driver (Levi) did not put the 6 month old Boston down outside after taking him out of his crate after a long drive. He said Kenny was not crate trained and was used to doing his business in the crate. No good! The breeder assured us Kenny has been “crate trained.” While signing my paper work, I put Kenny in a crate with a comfy bed. He was in there only about 10 minutes and in that time he peed … enough liquid to overflow the bed! Obviously he needed to have been given a chance to pee before being brought into his new home!! He has not soiled in his crate in the 24 hours since then. But, of course, I take him outside every 3 or 4 hours. He is adjusting well.”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“I was a little nervous at first but everything turned out perfectly. Lois from customer service was so helpful and kind. The communication between the breeder and pet concierge traveling with my puppy and me was excellent. I love my new chihuahua puppy so much and she is a great addition to our family. Would absolutely use pawparade again.”
“Very smooth process with steps outline of requirements (documents, list of items needed to get prior to arrival, vet check up info prior to leaving destination, updates on status of arrival etc etc. I am so happy for the Company making sure the dogs are healthy and the owners ready to care for them.❤️”
“100% Satisfied. I found my BFF “Tubby” and Pawrade handled absolutely everything from start to safe delivery of my Buddy over 1000 miles away. Highly recommended!!”
“Oh my goodness his amazing. We are so excited . Getting him was the best Thank you Ms Dianet”
“Overall, we got what we paid for however the communication during transportation was awful and it didn’t seem like pawrade knew what was going on… it took 5 different people before we finally got an answer”
“I was impressed! I was actually hesitant to use a website to get a puppy I had never met from a company I knew nothing about, but the whole experience was surprisingly pleasant. From the start, it seemed they made the health and comfort of the puppy a priority, which is important to me. They responded quickly to my messages and answered all my questions. I never had to wonder what happens next. They recommended great products--I purchased a few and haven't regretted any of them. The day after she arrived, the vet said the puppy was healthy, well socialized, and friendly, not to mention cute! The only thing that I think needed improving was the website where we message back and forth would sometimes hang after I sent a message and have a circle that just kept spinning. I could see that my message was there only if I closed and reopened the website.”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“We are so happy with our new addition. Thank you for being so trustworthy and making it so easy to get the puppy of our dreams.”
“The process was easy and the staff was very friendly and helpful.”
“I'm totally in love with Furgie (aka Theodora). The entire experience was great, especially traveling to Memphis to get her and flying her back home. So glad I was able to meet the breeders, and talk with them. They are wonderful, caring, and raising beautiful puppies for all the right reasons. I've never had a puppy, all my dogs were rescues and over a year old when we adopted. There is something magical about the puppy-stage, and so glad I decided to make this committment, it's the best ever!!”
“Omg best experience ever! Great communication and amazing transportation to get him to us!”
“The people at Pawrade were fantastic to work with. Our concierge was Donna Conner..she was wonderful..she helped us thru our puppy adoption the whole way. The process did get confusing occasionally, but the help we received could not have been better. My only complaint would be not being able to actually contact the breeder personally, but other than that, we would highly recommend Pawrade to get that puppy you have been looking for! 🐶 ❤️”
“Terrific service. Loved the attention to detail. We love our puppy. Thank you for all your work and help.”
“From the very first call to inquire about my beautiful little girl, staff was extremely helpful and informative. They addressed all my concerns and made every step of the transaction smooth. I am over the moon with my little puppy girl! Thank you Pawrade. You guys are top notch!”
“I was sceptical of buying a puppy this way, but Pawrade had thousands of positive reviews and have been in business for years. I have owned many dogs in my life and have never bought one without meeting it. As a very particluar person, I have to say that I could not be happier with the whole experience! My puppy is everything I hoped for and more! Pawrade's level of communication and response time are excellent. The travel arrangements to coordinate a travel nanny took a few days longer than I hoped, but I understand the logistics involved. Luis, our travel nanny was wonderful! He communicated with text and pictures so it felt like I was with our puppy during the trip from Southbend to Phoenix. I am very pleased with the whole experience and would recommend Pawrade to anyone.”
“Great experience!!! For one the help from Cassi through our waiting period was excellent, she always got back to us quickly and made sure to get any Questions we had for the breeder back to us as fast as possible! Marley, now named Finn, is the so handsome and was very well taken care of during his journey to us with Express puppies. Like he smelt amazing!!! Overall experience was 10/10 and look forward to using them again when we’re ready for another dog! So happy to have our very healthy puppy home!!!!”
“We couldn’t be happier with our whole process of getting Duke Maddux Phillips (Norris). Pawrade from the very first phone call were amazing to work with. We are beyond overjoyed with Duke, he is already the loves of our lives! Thank you so much, Pawrade!!!”
“We are beyond satisfied and extremely pleased with the care and commitment of this company. The process has been seamless. We highly recommend this company If you’re looking for your fur baby.”
“I am so pleased with Pawrade and the entire process. Once I completed an inquiry form about the puppy I wanted and next steps, the Pawrade staff were very helpful. They sent me all the info I needed and called me a few times. I also chose to have Puppy Express transport my new puppy from Missouri to Massachusetts and that whole procedure was also explained thoroughly . My baby Nancy is a beautiful little girl and she was at her forever home within three weeks. I am so satisfied with the smooth and efficient manner in which the whole transaction was managed. Thank you Pawrade for your service and for my beautiful new fur baby. I love her completely !!!”
“Everything was easy. Informative every step of the way. Got a great puppy. Thank you!!!”
“Thank you, from start to finish without a hitch. My questions were answered, quick responses, happy with the service.”
“Admittingly, going into the adoption website was a bit nerve-wracking for me not knowing how this would go. However, after initial talks and communique, I must admit I was utterly impressed and have nothing but great remarks for Pawrade. Their communication and handling of all aspects were flawless. Great job by the entire team. Thank you you all for helping us bring home a new member of the family.”
“Effortless execution, communication was fantastic. Very detailed pre-and post information. Great response time to any questions.”
“we had an excellent experience with Pawrade! We had numerous email communications, as well as phone contacts with Pawrade and the response was quick and thorough. We took our puppy to the vet today and they said she checks out perfectly. We're in love with her already and so is her fur brother!”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
