“I read reviews and ratings of Pawrade before I used the website and they were all complimentary. I had been searching for a Maltese and Pawrade had several. Once I had reviewed all that I might be interested in, I called and the rep was so helpful. The one I had settled on had a dental issue which Pawrade had fully disclosed. I decided to get the little guy and he had be transported from Indiana to Nevada. He traveled in a puppy wagon, a large van that has been retrofitted to accommodate puppies' needs. I've had him for two days and the trip obviously didn't bother him at all. Pawrade staff are incredible - they're there to talk to you every step of the way and they're kind, compassionate and, most important, honest with you. This I learned when trying to decide whether to get a Maltese with a dental issue that requires surgery. So, I highly recommend Pawrade!”
Pawrade Reviews: 19,144 verified customer reviews from real families
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“Everyone was so informative along the way and I couldn't be happier to know my bundle of joy was in excellent hands during her journey to me. Thank you PawParade.”
“Wonderfully streamlined process with frequent updates and good instructions. Thank you, my little girl arrived this morning and is doing great:) thank you”
“Very happy with the responses to my concerns about my new pups transport driving more than half way across the country! Pawrade verified every part of our new guardianship. Thank you for all your help!”
“Great experience with Pawrade. Picked out the puppy we wanted, Pawrade was very thorough and transparent and connected me with the breeder. Price was fair, service was exceptional and we have a great new little buddy. Five stars.”
“Awesome thank you so much”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“The process was smooth and easy, I felt confident in Pawrade. I will be spreading your name for sure! We love our new puppy.”
“I loved the process with Parade. They kept me up to date throughout the whole process and answered all questions I had quickly. As a first time dog parent, they made this process great.”
“Everybody on the phone were greatly accommodating with any concern and the delivery guys were incredible thank you all”
“We are so happy we got our new puppy through Pawrade.. everyone was helpful through the selection and purchase process..answered all of our concerns and questions quickly...and helped arrange the transportation to get our puppy safely to her new forever home.. The staff at Pawrade did a remarkable job in assisting us in finding and delivering our new puppy.. Thanks again.”
“We received our puppy via courier last week. We couldn't be happier with her! She is a total sweet heart and is catching on very quickly. She came mostly potty trained (pee-pads) and has had very few accidents in the house. She is totally in love with my wife and is warming up to me nicely. She has a very sweet disposition. The whole process was very easy. We are thrilled with our new addition to our family.”
“This is the second puppy we have bought through pawrade, and cannot be more pleased ! They’re quick to respond, and very helpful . We love our fur babies . Declan a year old And Stella 7 weeks”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“I was delighted with the organization, the attention to detail, putting the pet first, and the wonderful communication. The only thing I have left to receive is the Transfer of Ownership...and I have faith it will be coming soon. Thank you Barbe”
“Pawrade made it so easy. Every quest was promptly answered. I will use their services again.”
“First time using this type of service. I was a nervous wreck. The Staff at Pawrade was very understanding and answered any and all questions. The Furry Trails Pet Transport company were excellent in getting my puppy to me in great condition physically and mentally. I am incredibly happy and the Pawrade team are partially responsible for it!”
“The process was very efficient and the communication was very good. We enquired about Helena on New Years Eve and got an immediate reply. The process is very structured and predictable, which helped the logistics move along. There is a dedication of bringing healthy puppies and families together.”
“We received our new puppy last night. He was very well taken care of and came with all his paperwork. Couldn’t be happier.”
“The Pawrade team, especially Donna, were there every step of the way. From our initial contact to the day of delivery of our fur baby, always keep us updated. There are a lot of puppy scams out there, always research the breeder or company, Pawrade is excellent, very professional and honest.”
“Whew what a ride excitement nervous all the boxes were checked rechecked all my questions were answered immediately with updated pictures of our baby we named her winsome . Puppy Express made sure we were who we said with photo ID she is perfect. Boy can she run thank you pawrade .”
“Completely thorough, professional, transparent, and friendly process from start to finish. Couldn't be happier!!! DEFINITELY RECOMMEND!!”
“We had a great experirence with Pawrade. They were very communicative through the entire process and answered my exhaustive level of questions. They also are great at keeping you informed of every stage of the process and what to do once you have your new family member. A well organized and helpful resource. Our puppy is absolute perfection and we couldn't be more thrilled with the entire process and ultimately our new fur baby! Thank you Pawrade!”
“Everything went very well with the purchase and delivery of my dog. The sales team was very accommodating and helpful. My puppy arrived happy and gave lots of kisses. I’m already in love with him. I was very happy with the team. They got back to me promptly. I loved the email portal where you could ask questions and get responses in a timely manner. Thanks Pawrade!”
“We are beyond smitten by our puppy, Nougat! She is more than we dreamed of and we love her so much! The collective staff of Pawrade worked diligently to answer our questions and, overall, helped to make our experience wonderful. We will gladly recommend Pawrade to our friends and family! ❤️🐾”
“The puppy I received from Pawrade is a very good puppy they did a wonderful job for me from start to the day she was delivered to me by the finest two people. I just want to THANK EVERYONE FOR ALL THE WORK YOU ALL DID!!!”
“Wonderful and attentive service from start to finish!!!”
“I must admit i was skeptical buying a puppy unseen. But this was love at first sight! The entire process was seamless! The customer service provided was impeccable, the updates were great and it was so easy. My family absolutely loves Milo. And we are excited to build memories!!”
“What can I say besides I'm addicted to buying healthy, cute puppies without all the hassle and worry of a backyard breeder. My 2nd french bulldog was delivered last night and she is absolutely adorable. Pawrade really makes the whole process easy. Communication is amazing from the beginning of the process to the end and everything in between. Thank you Pawrade and everyone else involved in bringing my 2nd baby home!”
“Everything was as advertised. The puppy was perfect and the delivery was prompt. That made my wife extra happy. Thank You for everything, I will highly recommend you to our friends and family.”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.