Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“We received our beautiful puppy yesterday. Our experience with Pawrade was exceptional. They did a great job. The process from beginning to end was amazing, and information was only a telephone call away. We had constant updates, and were guided through the process by their knowledgeable assistants. We are now the parents of a beautiful healthy and loving puppy.”
“My new puppy, Matthew, now called Lucca from Pawrade is a wonderful puppy. All my questions have been answered by Pawrade. My husband and I are very happy with his puppy.”
“Our adorable Bernese Mountain Dog puppy, Layla, joined us recently and we couldn’t be more satisfied with the communication and thoughtfulness that Pawrade provided throughout our adoption process. From the time we expressed interest to the morning of Layla’s arrival (and now beyond with their excellent follow-up) Pawrade has been a thoughtful part in Layla’s joining our family.”
“So easy everyone we spoke to was so friendly helpful. We love our little puppy.”
“Very efficient and user friendly.”
“We had a wonderful experience with Pawrade! We love our puppy Cindy❤️ Everything went smooth and we always had someone we were able to contact. Thank you Pawrade for delivering our very healthy puppy right to our front door!”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“All the people I talked with at Pawrade were helpful and positive in the entire process of buying my puppy and finally receiving him at my home. My Pomeranian puppy arrived healthy and ready to be his best.”
“Pierre now Sterling is so awesome!! I am happy with him as a new addition to my family!!”
“Hi! Arnold is the cutest Pomeranian he is just like in the description adorable, cuddley, and sweet! We are so happy w our new best friend Arnold thank you Pawrade for bringing us this wonderful Pomeranian.”
“We are so very pleased with our experience. We had no idea the best way to find our puppy so I did some research and found you guys and then was able to find our puppy by selecting the specific breed we were looking for and thru the e-mail notifications found our puppy !”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Lacey made it home safe and sound. She is simply adorable. We love her and we are having so much fun with her playfulness. She made our house a home. Thank you Pawrade and to our wonderful Mini Aussie Breeder. You were amazing.”
“Excellent every step of the way all the way through the delivery.”
“Pawrade did a stellar job of connecting me with a healthy and happy puppy. Their team was responsive, friendly, and organized throughout the entire process.”
“Elena (now Ella Grace) arrived as advised however her first bowel movement she had a bloody stool. She was taken to the Vet the vary next morning. Prato was ruled out but she had to be put on medication. Once again 1/8 cup of food was provided which was. It enough to transition her to a new food”
“This is the second time I have used Pawrade to get a puppy! In October 2023, I got my first mini blue Merle schnauzer and she is beautiful. I got my second last night and he is a mini blue Merle schnauzer and a handsome boy! Pawrade is a wonderful company to work with they keep in touch with you, I used the courier service which brought both puppies right to my front door. I highly recommend Pawrade.”
“She is just precious laying by my side right now thank you all so much”
“We are so impressed with PAWRADE and our beloved new fur baby, Joey. This process was flawless and exceeded all our expectations. Tge staff was wonderful, follow up was amazing and Joey is the sweetest puppy ever. He has been with us for just over a week and we can’t imagine our family without him. He is beautiful, calm and so easy. You can tell he had great attention in the first weeks of his life. Thank you for helping us to complete our family!”
“Everything went according to plan, communication was great throughout She’s precious and I know she’ll bring me lots of happiness, I only wish my husband had been here to meet her 😥”
“This was my first encounter with Pawrade. The customer care was excellent. Each person I spoke with was kind, caring and patient. Very helpful when answering my questions. The couple delivering Polly was very nice. I would highly recommend Pawrade. Thank you, thank you, thank you. Polly is very active and happily being spoiled.”
“All went very well. Grateful for Pawrade’s responsiveness and comprehensive instructions and for meeting and staying in touch with the breeder after a direct pickup.”
“I was very appreciative going into a transaction for a new puppy online .. and to make it worse, some of the reviews I found were terrible. However I am so pleased that I did my homework and found the terrific things about Pawrade and went ahead with the purchase The transaction was handled beautifully, all contacts were extremely knowledgeable and helpful. Our new family member is adorable. I recommend Pawrade”
“Pawrade made it so easy and secure to get our new fur baby. We fell in Love with her the moment we received her. The driver stayed in contact with us while on the road. I highly recommend Pawrade for a safe and easy transaction. Thank you Pawrade for giving us the puppy of our dreams.”
“Awesome customer service. They walked us through each step. Highly recommend”
“Everyone I spoke with was polite and very informative. They helped guide me through all the necessary procedures to complete the purchase and arrival of my new puppy. I was so amazed at how smoothly everything went. My puppy arrived safe and sound … and clean… right on time of the ETA. Thank you for such great service and I will definitely recommend you to anyone interested in getting a puppy”
“Everything went so smoothly from first contact to delivery. We just love our new baby.”
“Everything was outstanding. We love our new puppy which was a gift for Christmas to my Husband Ray. Ray renamed him to Jack stating he looked more like a Jack. All communications were outstanding and all the information given was great. We can not say enough good about the start to finish experience. We love Jack and he is already attached to him new daddy Ray!!!!!!!!!!!”
“We love our Maltese puppy Ezra. He is friendly, sweet, affectionate, insanely cute, smart, and healthy. We couldn’t be happier with him. He is enriching our lives every day and filling the giant void left behind by our prior dog’s passing. I was very happy with Pawrade’s services especially their efficiency and the hand holding that I, a neurotic dog owner, needed throughout the process. My only issue is with respect to the transportation of Ezra from the breeder to us. I didn’t fully appreciate how long of a time he would be caged in a van during his transport, and had this been more effectively communicated to me I would have opted to pick him up from the breeder. Also, the transport service mistakenly believed he wasn’t vaccinated (he was), so they didn’t think they were allowed to walk him at all. If he had been given walks during transport then I would have maybe found the 40 hour plus transport time tolerable.”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
