Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“From start to finish - very pleased with the purchase of my little puppy! The airpanion Katiana was wonderful - kept me updated every step of the way! Puppy went to the vet and she is perfect! Very smart little girl! Thank you !”
“This was a very stressful process on the flight to get my puppy I confirmed a date upon arrival to the airport to pick up we waited 2 hours to receive the puppy on one days notice for the the puppy and nanny to never show up and it was of course after hours couldn’t get a hold of any of the staff and was told that my conformation was overlooked and puppy never flew communication was bad bad experience”
“Wonderful process. We got the most amazing pup that fits our family perfectly. Breeder did a great job w him.”
“My experience with Pawrade was a great experience. We love Max and are so glad we have him”
“I named her Jingles! She is sassy and smart and loves playing frisbee (a nerf frisbee for puppies) in her fenced backyard! She comes and lies on my feet when I am sitting at the table eating, and also when I am standing at the kitchen sink. She loves people and is very social. She gets her last distemper shot tomorrow so she has not socialized with other dogs, or been on a walk yet. However, she races through my one level house carrying one of her hundred toys!! My only disappointment is that she arrived two weeks later than originally intended, and at this age, they change and grow so quickly!! She knows this is “her” house, and she had taken ownership!! 🥰”
“I'm totally satisfied with our purchase. My Vet said this guy is the real deal a near perfect pup not a puppy mill pup. thanks for the great job”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Easy to work with and detailed instructions, transaction was very smooth”
“I highly recommend Pawrade. They were so extremely helpful, friendly and knowledgeable. Best buying experience I ever had when purchasing a puppy. If I could give more than 5 stars I would.”
“Helpful. Puppy well cared for. Stringent application and welfare checks. Friendly, accommodating staff. Excellent puppy with good lineage. Smart, beautiful, loving, easily adjusting to new environment. Seems a very reputable organization .”
“I couldn't be more in love with our new puppy, Lo Mein (Lo), and I honestly couldn't have received a better birthday gift ❣️From the moment he arrived, he was already using his potty pad and knew exactly where to go. His energy and curiosity are endless, and he’s already keeping me on my toes! He’s fit right in and is quickly making our house his home. The entire family adores him. I also want to give a huge thank you pawride for making the transition so smooth. The door-to-door delivery service was incredible, and it made everything so easy for us. Lo Mein settled in without any anxiety and adjusted beautifully to his new surroundings. He’s already getting compliments from the vet, who was impressed with how healthy and happy he is. I highly recommend Pawride to anyone looking for a puppy. After a tough loss in October, having Lo Mein here this Christmas has truly filled our hearts again. Thank you to Pawride and the breeder for making this experience so wonderful!”
“We had a great experience purchasing our new huddle of joy. They were very helpful and communication is great throughout. Just a note about the 30 Pet Insurance- it’s an illness injury only policy. We set up a Preventive plan long term, just wished I started it day 1 vs waiting until after the initial 30 day policy.”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Wonderful experience. Help all along the way. We are in love with Brontë ( our name for Christine) . Thank you.❤️🐶”
“Everyone was very nice and helpful. They made the process easy. We love our new puppy.”
“Great service, great communication, great puppy. The van delivery was absolutely fantastic. On time for the greatest Christmas present for my grandchildren. Can't say enough about the breeder and the job they did with this puppy.”
“Everything went smoothly with all transactions. Jerri and Donnie were very nice delivery Saber to me. My husband Stuart and I are very happy to have Saber with us. And our other puggle Max is very happy to have a playmate. We renamed Saber to Bruno. And Max we had received from Pawrade’s 2 yrs ago. His name was Felipe and we renamed him Max. Best dog ever. He’s a very happy boy and so is Saber( Bruno). I recommend Pawrade’s to anyone looking for a dog. They are great!! Thank you Lucille”
“Most everything went well. My only concern was that the telephone numbers I received during this entire process seemed to change frequently, not on caller id, or were non-responsive to my calls for information. I noticed that there were some negative reviews on the web site that made me wonder if I had made the right decision to deal with Pawrade. Otherwise, we are pleased with the puppy we received.”
“I received Hamilton who's new name is Oliver He is healthy and was delivered in fantastic condition. Pawrade was excellent to work with, would highly recommend.”
“We have named her Willow. She has stolen our hearts! We really liked Wayne, who transported her. We are leaving now to take her to her first vet appointment. We will email the paperwork when we get home. Merry Christmas”
“A very seamless experience, highly recommend Pawrade”
“I had a few bumps at first but they were addressed and I received the most precious smart puppy. We are delighted with our new family member. She was delivered to my front door and it was love at first sight. I highly recommend Pawrade for anyone looking for a healthy sweet natured puppy.”
“Very easy process, super responsive!”
“The puppy is perfect everybody was very helpful with all the paperwork and making sure we were well taken care of, a couple hitches during delivery but over all it was great. Thanks so much!”
“Norma is an amazing dog. Pawrade made sure she was healthy before shipping her to me and the shipping company they used was very punctual and professional. The team from pawrade was always there if I had an questions during the process. I would definitely use them again. Thank you to all the staff and the breeder for such a great puppy”
“Pawrade made finding and getting my puppy easy. I’ve had her for 4 days and she is everything I was told she would be. Well socialized, great with people and other dogs and beautiful. My vet said she was in perfect health. We are so excited to have her and recommend pawrade!”
“All in all I am pleased with the experience. The only complaint would be the hidden fees that got tacked on during the process. Other than that I am happy with the puppy I got.”
“Everything went smooth and complete from the start to the final delivery of our pup. I have previously dealt with other puppy services and it did not go so well. I would recommend Pawrade every time. Thank you for our new addition to our family.”
“It was an easy and seamless process. She is the love of our lives!”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
