Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“Pawrade was the best all along the way with with our puppy. You have several different people that guide you alone the way. My puppy came very Happy and he is a blessing to us now. Thank you Pawrade for a good and safe way to buy our puppy.”
“This was an amazing journey from beginning to receiving puppy. Very helpful with apps if necessary, knew when puppy was on the way. Financing available. The puppy is outstanding in every way. We couldn’t be more pleased. I recommend using these folks!”
“The Pawrade process was excellent. I first called Pawrade at 9pm cst expecting to get a recording but Ashley picked up! Within 10 minutes she answered all our questions and we reserved our puppy. Pawrade was continuing updating our process with texts and phone calls. We received our puppy from he delivery service and they too kept us updated as they approached our home. Easy, and very professional service. Definitely recommend Pawrade!”
“We received Gracie in good condition”
“From start to finish bringing home Remy (Elijah) was seamless. Walked through every step of the way. The transport company was very professional. I wish they could have followed a more structured timeline, but all in all they were very caring. Remy was in good but tired spirits. It was a long trip! My husband told her, you may be seeing us again in a few months, when we look for a sister for Remy. Thankful for our new baby. The hard part begins now!”
“Getting my new puppy was such an easy experience . Thanks Pawrade you made everything about this process user friendly .”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Thank you so much for our beautiful Grover. Everything was wonderful and he has settled right in. We could not be happier with the whole process!”
“The communication was very simple, clear, and well done. Our puppy arrived healthy and happy. They were great when I had questions. The payment was simple as well. I’d recommend them to others looking for a puppy.”
“Pawrade was wonderful to work with, and they helped us find our Frenchie Fur Baby. Their communication was excellent and made the process very smooth.”
“Thank you sooooooo much. I've been blessed with such a wonderful puppy!!!.....I love how Pawrade, is very professional and helpful with any questions I have...the first day was a little hard for him with him getting use to his new environment!!!. He did great on his second day....he's feeling more relaxed and at home everyday that goes by!!!!......thanks Pawrade!!! Your Awesome!!!”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Best way to buy a puppy😊”
“Absolute perfect experience! Our eight week old puppy was potty trained to pad and outside, unbelievable! Amazing communication and support along the way! Worth every penny and we are soooo in love❤️”
“Such a great experience with Pawrade. They were very helpful with answering all of my questions and providing great information throughout the process. I will definitely use them again when it is time to add a new fur baby to the family!”
“I am very pleased with pawrade's service! We received our fur baby on time for Christmas for our little girl! Our kids have been so happy with our new addition. I would highly recommend pawrade to anyone looking for great quality service and amazing people in the process!”
“I love him so much. Since he has been here he has made my days so full of life and happiness.”
“Love our new puppy. Pawrade made the process simple and easy. Will definitely use them again down the road!”
“Everything went exactly as advertised. The drivers made contact with me 3 times before they arrived. Ian arrived in perfect health. Just needed a short bath (which was to be expected). No surprises and very happy. I would recommend Pawrade to anyone.”
“Communication is terrible. Unresponsive to my questions. They require you to feed the puppy the same food as the breeder in order to honor the health guarantee but can get me a link to the food. Puppy is fantastic, PawRade is trash.”
“I am very satisfied with my puppy Camilla as well as dealings with pawrade”
“This is the way to go to get a puppy. Very helpful, friendly people and will get an answer to a question. The best!”
“Puppy is just what i hoped for!”
“Pawrade was easy to communicate with and allowed me to efficiently communicate with our puppies breeder and the Pawrade team.”
“Everyone I had an interaction with was very professional, warm and extremely patient and helpful. I would absolutely have no hesitation in recommending your company to anyone.”
“It took awhile? But worth the wait! Great staff. Super great puppy!”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
