I would not suggest using Sara as your salesman. After she collected my money she was done answering her phone or helping me further. I absolutely love my puppy but getting her here was an absolute nightmare. After speaking to the breeder I literally paid twice the price to Pawrade than the actual breeder received. When something goes wrong (which it did) the only person that called me back was the breeder. I would suggest going through breeders directly than using Pawrade.
Response from Pawrade.com:
Amy - we record all communication and found 27 email/text messages plus 25 recorded phone calls between Nov 1st, your purchase date, and Nov 9th, the day your pup departed for travel. We specialize in customer service and apologize if we didn't meet your standards. In reviewing all of our documentation we can see there were travel conflicts in availability between you and the breeder. We do our best to coordinate and find common ground but can't alter other obligations from either side. Once a sale has been finalized it is moved to our customer service and travel concierges. This is why you may not have heard back from your salesperson as much as you may have liked. Your breeder, while exceptional, was recently accepted into our program. Therefore, her account was elevated for appropriate risk measures as we deal with very high dollar transactions. Your breeder's pricing would have gone down substantially as we build a relationship. We do an amazing job and sorry you feel our services were worth a one star review, especially since we delivered a happy & healthy puppy as promised!