I had questions that were answered but not real rapidly and I asked for a phone call didn't really get to talk to anybody except once or twice during the whole process
Response from Pawrade.com:
Jacqueline, we are sorry to hear you felt our communication was lacking. I reviewed our call logs and see we actually spoke with you on the phone on 6 separate occasions after you purchased Nixon. Additionally, in our message center a total of 92 messages were sent/received between you and our customer care team. We're always looking for ways to improve, however in this instance we were always available for you any time you had questions. We are happy Nixon is happy and healthy as that is most important.