Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“Pawrade has a well defined & clear process from selecting a puppy to delivering the puppy to your front door. They also were very available for questions and clearly communicated expectations all along the way.”
“The entire process was handled so professionally and smoothly and with the best interest of our new pups in mind! Everyone along the way was super helpful and provided all of the information we needed to be prepared! The transport team was also great and delivered us our fur babies in perfect health, safe and sound. We could not be more appreciative of everyone's help! Lastly, we so appreciate our breeder - who we do not know, but brought us the most gorgeous, sweetest, healthiest bundles of joy! Thank you so much!!”
“Lester is now known as "Taboo". Tika a recent purchase is pleased to have a playmate and someone to cuddle with at night. The guys did a great job with the delivery. Thanks for making my life happier now that I have 2 Pomeranians to keep me on my toes! Thanks to everyone who was involved in making the purchase an easy step.”
“My Pup so adorable we all love her named her Charlie. the whole prosess was so smooth and easy Thank You”
“Love this dog …..new name GiGi….very smart…..SCIENCE DIGEST recommended for food”
“Thank you so much for such a pleasant experience and keeping me updated with every step of the way. By beautiful baby boy is happy to be home. Thank you all again.”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Everything went as planned. We did have 2 times we had to move the date Leela was leaving her breeder. None of that was Pawrade's fault.”
“We couldn’t be happier with the service we received. Our puppy is healthy, and full of fun. Thank you for everything.”
“I just got a puppy from parade. It was wonderful. I got my puppy safe. She’s healthy. I’m very happy. They did an excellent job. I couldn’t be happier and I would do it again, but they were experts.”
“I was a little leery about buying a puppy online. I spoke with a couple of people that had used this method and they were both very pleased with the results. Plus with the number of purchases and good reviews we felt this was the way to go. We are pleased with both the friendliness and the service right through delivery and our puppy is perfect!”
“It was great working with you on adapting my puppy. Everything worked out very well.”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Very prompt and friendly people to deal with. We are so thrilled with our beautiful new puppy. Would not hesitate to go through Pawparade for another puppy 💞”
“Caesar was a hit! We lost our Cobi, who was 15, to possibly an owl. I had some reservations about presenting a new puppy to Martha since she was so attached to Cobi, but she melted when I introduced him in a box with a big bow! Caesar was a hit!”
“Teddy is a great dog and my wife loves him!”
“I was initially hesitant purchasing a dog this way, but to my surprise you went above and beyond my expectations. You replied to questions quickly and even the individual that was working on my puppy's process, let me know when she was out of the office and who to contact if I needed anything. I will spread the word about how wonderful you are. Thanks.”
“The whole process from beginning to end was seamless. The representatives for each stage of the process kept in close contact . Everyone was nice and I couldn’t be happier !”
“The entire process was amazing. The customer service was excellent and they answered all my questions and were with me every step of the way. I would recommend Pawrade to everyone. Thank you again for our new baby!”
“It was easy to work with the staff. I wish I could have spoken to the breeder and that was never made possible. I also wished I had some say on the delivery of the pet. With my job, it was not the smoothest of deliveries. And I am very happy with them.”
“Everything went flawlessly. Lincoln's (now Blitz) breeder was very friendly and met me near the interstate to pick him up, which was most helpful! She wants to stay in touch and see pictures of him growing up, which I love as he will always have a connection with her and his first home. All the paperwork was easy, and I have everything I need to make sure Blitz grows up healthy and happy.”
“Absolutely great experience, my puppy was delivered in a timely manner the whole process was super smooth. I’m so in love with my new fur baby. Thank you Pawrade”
“Pawrade did a great job in helping me to receive my new fur baby! Tara did an excellent job. The whole Pawrade team was attentive and supportive throughout the whole buying process. I appreciate you all so very much!”
“This was our third puppy purchase at Pawrade. All three were seamless and very professional. I have zero complaints about them, or the travel services that brought our puppies to us. I 110% endorse this whole process as finding puppies locally can be very challenging. Our pets are family and Pawrade is definitely to thank for it.”
“I am in love with our new corgi puppy, Dino (fka Waylon)! Dino joined our family seamlessly, the perfect puzzle piece - my husband and I could not be happier. Pawrade was fantastic! The process was extremely well-organized and informative. I appreciated all of the guides, quick links, and general information provided - there's lots to plan for when getting a puppy and Pawrade helped to make sure we were as prepared in advance as possible. All of the agents were lovely to work with and answered swiftly, much appreciated! All I needed to do after making the decision was prepare my home - Pawrade coordinated all of the logistics. I felt confident and at ease. The handover from breeder to courier to me was superb! Christen from Puzzle Piece Carriers texted me pictures and updates along the way - Dino was in top notch care with Christen. Dino arrived as anticipated and was clearly at ease during the handover. Christen was efficient and kind - THANK YOU!”
“Wonderful job. On time and updated every step of the way.”
“This was a new experience, but it was fantastic and very professional. I found that Cynthia was a great resource and helped me find the right puppy, negotiate and navigate the terrain with the breeders, and set up Zoom calls. The breeder was very helpful and gave us a little gift bag; my puppy is home! My situation was that I flew to Indiana and then drove back with my puppy. It has been one week and all went very well, and I would do this again. So far, so good ;) My puppy had a clean bill of health, took to me like we were meant to be together, and everything they said online was true and not embellished.”
“Overall, I would probably rate this experience as a 4.8 (if I could have a point vs star system). This was first time to use a third party in purchasing a puppy from a breeder. So the communication was different than I have experienced in the past. Overall, though, I felt a sense of security based on the communication with your team members that I was purchasing a puppy that would be healthy and would be from a reputable breeder. The only thing I would have preferred was the ability to speak to Breeder directly at one point in the purchasing process. Otherwise, your company was direct and timely with responses and provided thorough information re: process. Each member of your team was friendly, informative, and genuinely helpful throughout the whole process. And I would and have already mentioned your company to those who I have spoken to about how we obtained our new family member. Thank you, so much. We love her already!!”
“I’ve worked with Pawrade twice now to purchase 2 puppies and the experience has bee exceptional. From first contact, the team at Pawrade kept me informed through out the process.”
“The process was really simple from the payments to the instructions about insurance and the communication while Leo was en route. I set up his vet appointment and gave him his first bath. He was shaking a bit when we first met but now he’s taking a nap in my lap. He is so perfect. I was nervous about buying a dog from an online breeder without seeing him first but I’m very happy I did.”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
