Verified · Sep 27, 2024
“Getting her home was a bit of a challenge but thanks to Morgan and her team she made it and is now a wonderful addtion to our family.”
Lynn W. · Aurora, CO
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Pawrade Reviews: 19,144 verified customer reviews from real families
Happier pups. Brighter tomorrows. ♡
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Trustpilot
Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
Page 115 of 337 · newest first
Verified · Sep 27, 2024
“Honestly one of the best experiences I could ask for from start to delivery!”
Sherelle S. · Modesto, CA
Verified · Sep 27, 2024
“I am so happy and love “Millie” (aka Cynthia) she is such a sweet pup! ❤️ everyone I spoke to at Pawrade were very helpful, profess and super friendly! I appreciate everyone in helping me get Millie! Thank you all! Kim”
Kim D. · Guilford, VT
Verified · Sep 26, 2024
“We adopted Wren last week, she truly is a sweetheart. She's playful and curious, sometimes a bit sassy... like a real corgi girl should. However, she arrived covered in fleas and we had to get her a flea treatment that didn't seem to work. Seeing her uncomfortable breaks our heart but hopefully she'll get better :)”
Henry J. · Puyallup, PA
Verified · Sep 26, 2024
“We are very pleased with our experience with pawrade. They very easy to deal with and communication was great! I trusted they had the best interests of all parties involved in the forefront of their intentions. I am very very happy with the process and my new family member. Many thanks to making it all come about so easily!”
Janice C. · Medford, OR
Verified · Sep 26, 2024
“You did awesome! From start to finish at such a professional level. All involved were great in making this such a non stressful process. We had lost 2 Maltese within 2 days of each other and we were very distraught. We weren't sure getting another dog so soon was a good idea. But when we saw Sophie, she lit up our eyes. She has filled the loss with such joy. Later on down the road we are looking at getting a 2nd Maltese. Knowing we had such a good experience with Parade, we will definitely go that route. Thank you! Susan and Anthony.”
Susan G. · Parker, AZ
More reviews below · skip ahead
But first — a puppy with a health care system? Ours have one. ♡
Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.
Independent, third-party reviews. We can reply; we can’t edit or remove.
Verified · Sep 26, 2024
“Flo is awesome. The transport company kept me informed and were very prompt with their delivery. I am extremely satisfied with the process and support from Pawrade with my new puppy.”
Dawn S. · Oxford, MA
Verified · Sep 26, 2024
“We are definitely happy with the service and care brought by Pawrade team, from the beginning to the delivery! Our puppy is great, healthy and funny! Thank you, Pawrade team!”
Alexey A. · Aventura, FL
Verified · Sep 25, 2024
“It was a great experience working with pawrade to find my new puppy!! Highly recommend!!”
Lisa K. · Deltona, FL
Verified · Sep 25, 2024
“I was a little nervous purchasing a puppy on line. However it was a great experience. Pawrade was very helpful all along the way. Our puppy is perfect & the guarantee is helpful.”
Jennifer I. · Hillsborough, NJ
Verified · Sep 25, 2024
“The Pawrade Concierges were so polite and helpful. Only problem was the Puppy Nanny who never showed up. The breeder solved the problem by driving her and meeting us. Very pleased with all and puppy is everything I had hoped! I whole heartedly recommend Pawrade 😍”
Susan E. · Eufaula, OK
More reviews below · skip ahead
More below — but families keep raving about the same things. ♡
Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Customer Videos
Prefer to watch? Families filmed the whole thing.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
Never alone, not for a minute. ♡
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center
You, the breeder and your Concierge in one thread — every message logged.
Recorded & retained
Video call
Meet the breeder and the puppy live. Calls are recorded and kept on file.
Recorded & retained
Phone call
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
Puppy first, before the review
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
Licensed-vet exam, 3–5 days before travel
A full physical of the actual puppy — not the parents’ paperwork.
Fecal test, vaccines, deworming
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A finding pauses the trip
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Findings shared with you
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
Health Guarantee, independently administered
3 years included, extendable to 10 — run by PetPay, not the breeder.
“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
The Puppy Guide
Supplies, first 72 hours, potty and crate basics — sent before arrival.
72-hour vet visit
We ask every family to see their own vet within three days, and explain why.
A concierge who teaches
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Where not to go yet
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
A healthy start for a happy tomorrow. ♡
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Sep 25, 2024
“Pawrade was very responsive and held my hand through the process! Would recommend!”
Laura P. · Westlake Village, CA
Verified · Sep 25, 2024
“Phone customer service was great. We love Stewie.”
Suzanne D. · Glocester, RI
Verified · Sep 25, 2024
“So thankful to find Pawrade. From beginning to end the Best experience ever”
Mayra G. · Spring, TX
Verified · Sep 25, 2024
“Everyone was so great in helping us adopt are fur baby. Excellent service, kind and informative. Could not be happier!!!”
Charles B. · Chicago, IL
Verified · Sep 25, 2024
“Amazing process and everyone at Pawrade should be congratulated!”
Michael T. · Westlake Village, CA
Verified · Sep 25, 2024
“We are very happy with Wilbur. He’s a wonderful puppy. We had a smooth and pleasant experience with getting our dog with you guys.”
Karina M. · Miami, FL
Verified · Sep 25, 2024
“Everyone we worked with was great! All were very responsive and couldn’t answer all of our questions”
Nadine T. · Parker, CO
Verified · Sep 25, 2024
“Marlena/Roxie arrived safe and sound! She is a little doll!”
Gennie A. · Tupelo, MS
Verified · Sep 25, 2024
“The whole transaction was extremely smooth. And we love our new Molly!”
Lyman A. · Albuquerque, NM
Verified · Sep 25, 2024
“Pawrade is professionally run, organized...and helpful. All worked out well...and I love my new pup.”
Victoria J. · Stamford, VT
Verified · Sep 25, 2024
“She is the perfect puppy! Just so cute!”
Barbara L. · Holdrege, NE
Verified · Sep 25, 2024
“Great company to buy your dog from very professional”
Fernando P. · Beaverton, OR
Verified · Sep 24, 2024
“The whole experience was absolutely fantastic through the whole process of getting pretzel to delivery. Men that delivered the dog were fantastic. Gave me all the information provided and leftover food for the dog. I'm so happy with him. He is fantastic.”
Paul M. · Freeland, WA
Verified · Sep 24, 2024
“They made the process of getting my Portuguese water dog rose super easy. Everything was super streamlined and easy. I would definitely recommend using the service to all my friends and family when looking for a dog.”
Chris M. · Seattle, WA
Verified · Sep 24, 2024
“I believe you have great staff! Also a very hard product to sell. I mean a live puppy is a hard thing for you to sell. I wouldn't change a thing but I wish everyone knew where each puppy's located..making those choices about travel ect is very important! My husband and I are very happy with our puppy and our travel ended up working out. I also wish that everyone had the opportunity to talk with the breeder, if the breeder was willing of course.”
Julie B. · Ridgefield, WA
Verified · Sep 24, 2024
“Benjamin now renamed Maximus is an energetic, playful puppy who is fearless. When we first got him, he had to warm up to us. Today Maximus is fun and loving and we couldn’t be more blessed to have him!”
Takeysha R. · Snellville, GA
Verified · Sep 24, 2024
“I was able through your agency to find the most ideal puppy in every way. You represent quality and one is assured of a healthy and happy puppies. Avery big thank you Robert”
Robert S. · Soap Lake, WA
Verified · Sep 24, 2024
“Aside from the fact that Penelope arrived at 2 am Sunday morning all was well. The couple who delivered her kept me up to date. They were so sweet. All my dealings with Pawrade have been good. Penelope is adorable. And we love her already.”
Peace S. · Bal Harbour, FL
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.