Pawrade Reviews: 19,144 verified customer reviews from real families
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“I can’t express enough how pleased I am with taking the Pawrade route. After years of searching for a Maltese puppy and talking to countless of so called breeders/scammers, I was fed up. I decided to go ahead and try Pawrade. If you know you know!!! I immediately found my baby Maltese and I knew she was the one when I first seen her pictures, I was hooked, although there were others to choose from. I sent Pawrade a message via the website and inquired about her and it was all uphill from there. She was 5 weeks at that time so I had to wait until she was 8 weeks or 2 pounds. I was sent updated pics while waiting for her. I tell you the process was smooth. Pawrade is 100% legit, the breeder (legit) We coordinated a pick up date and met on that date and I got my puppy on that date. All I wanted was a Maltese puppy because I had one in 09 before and she’s EXACTLY what I got. I’m obsessed with her, she’s so beautiful perfectly healthy. BIG THANKS to Shannon G, Emily R and Tara!!!”
“I’m so glad we chose to work with Pawrade, for our new puppy. They were so easy to work with; the information was all up front, and they helped with every step in the process. If we had questions they replied to us quickly. Our sweet little girl was driven cross country by the Puppy Wagon; everything went smoothly, and she was here with us in two days. I would definitely use the again.”
“The entire process was easy and respectful. The Pawrade team stayed in touch throughout the process including during Colin's trip to us. Questions were answered quickly and everyone was consistently friendly and kind. Our new fur baby arrived healthy and happy!!!”
“We just love our new addition to our family! Staff at Pawrade provided excellent communication and made the process easy. Thank you 😊”
“Everyone that I had the pleasure of speaking with was very friendly, professional and went above and beyond the call of duty. I would highly recommend using Pawrade when looking for your new furry family member.”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Although significantly more expensive than what I expected (partly because Google showed me the puppy when I searched for Jack Russells in Arizona and the puppy was actually in Missouri), I absolutely loved the experience getting my pup from Pawrade. The customer service was refreshingly great; every step of the way the insured I understood the process and had all the right information. The delivery service was great too. My wallet regrets the decision but not the rest of me. The experience was great and I love my new puppy.”
“From the very first email exchange I've been thrilled with the professionalism of ALL the Pawrade folks who assisted us with bringing Bruno (Pluto) home! He truly is the sweetest little guy, and we couldn't have been more grateful to the breeder for raising such a social and loving puppy! Thank you ALL!!!!”
“Great company to deal with, very helpful”
“All the people the I spoke with at Pawrade were the nicest, most patient,very knowledgeable and just great to talk to .”
“My sweet little Havanese puppy was everything we had dreamed of & more. Smooth transaction with PetPay, our breeder, and the staff at Pawrade. Kept up to date with every step of the process. He’s the sweetest and most loving puppy. Loves to play games, and is doing great with timed potty training! We are so pleased….highly recommend using Pawrade!!!”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Communication after purchase was spotty at best. We asked for a blanket or toy with the parents scent on it and did not receive it. The puppies (3 of them!) are all amazing! The delivery could have been better with communication as well. The puppies all arrived healthy and happy! And that is what is most important.”
“The process was quick and smooth. I love that they care about the safety and health of the animals over everything. I love my new fur baby❤️”
“Pawrade was great from start to finish. Answered all of my questions along the way while I waited for my little Luna to arrive. The transportation company was wonderful they delivered a very happy little pup. She is making herself at home and we all love her.”
“Very easy process and good communication!”
“I love my new baby she is the best!!!! They delivered her clean and fed!!!! She had he vet check and she is healthy!!!!”
“Getting my baby Shiba Inu through Pawrade was such an awesome experience and I am so happy that I did go through them. From the initial inquiry on my pup, to the final "pampered delivery" service, it has been such a blessing to have learned the back story on my pup, her parents, and her breeder. Pawrade works with professional and compassionate breeders that looks out ultimately for the wellfare of the pets and ensuring the new owners are the right family for the pup. I highly recommend Pawrade for anyone interested in AKC puppies.”
“We couldn’t be happier with Pawrade and the newest addition to our family, Tink. She is the sweetest mini Yorkie-poo who arrived looking exactly like her picture on the website. The entire process was extremely organized and thorough! There were no surprises, just follow their carefully laid out plan. We highly recommend Pawrade👍”
“Everything went great, from the information to the delivery! We were extremely pleased with our new puppy and the way everything went so.. smoothly!! Our new puppy is such a joy!!! Melanie”
“Great service and great updates along the way, we live our little new baby! Tara, Pam and Donna and Wags on Wheels did a great job! We will be back! Fast and safe delivery!”
“Luca is such a smart and loving dog.”
“Excellent overall experience. Easy communication and coordination. Thank you.”
“Everything was wonderful, we loved out experience with Pawrade and our fur baby is happy and loved. Excellent service and incredible team. We highly recommend them. They make sure each puppy is vaccinated and up to date and in good health. No puppy mill here.”
“Easy process and definitely worth it! I recommend Pawrade 😊”
“I cannot thank Pawrade enough for the transaction with our puppy!! From the amount of choices, to knowing they were all from reputable breeders, to the help from the representatives!!! It was such a wonderful experience from beginning to end.”
“You guys are the best. You made it so easy for us to get a new member of our family.”
“We love our new puppy from Pawrade. They were always in contact with us through the entire transaction. They made the process easy for us. Thanks again, Pawrade. Also shout out to the Puppy Wagon. 🤘🏻”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.