“My puppy was fine I highly recommend them I'll buy my next puppy threw them again. Thank you so much I love my puppy.”
Pawrade Reviews: 19,144 verified customer reviews from real families
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
“The folks at pawrade delivered. Thanks you so much. Will recommend you to all.”
“Great service that makes sure the breeders and customers are top quality!”
“Thanks to Carlos for his patience because this was my second trial for a French bulldog. The first try failed through scamming. But overall this process was excellent. I did not agree to the two different sale tax charges but it is over now. Thank you all for your reliable services. ”
“Thank you Pawrade for making the purchase of my new puppy stress free and simple..Each step of the process went exactly the way that was explained to me initially..Whenever I had a question about something I wasn't sure of, all of the customer service representatives that I encountered were patient, kind, and responded in a timely manner.. The most difficult part of the entire process was deciding which puppy to welcome into my home..Once again, thank you for the beautiful furbaby that was delivered to my front door..”
“Our puppy is very well behaved, healthy and full of Love. Perfect Addition to the family”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“From start to finish, I have been nothing less than impressed with Pawrade. Their communication, information, follow up and puppy selection was all EXCELLENT and sets the bar extremally high for anyone else. I love how they work with hand selected, private breeders, and they make sure that all i's are dotted and t's crossed. My sweet Sugie (short for Sugar) arrived clean and healthy....right to my front door. The Pet Nanny driver was so kind and obviously cared about her so much. He really bonded with her during the drive from Dallas to Atlanta, and even reached out a few days later to see how she was adjusting. Every Pawrade person I have dealt with was knowledgeable and caring. I have already recommended them to several friends and family members. I did look at rescues too, but then realized that all puppies' lives matter!! I am thrilled with my sweet little baby XOXOXOX”
“I am very happy with Pawrade in providing customers with quality pets. I could not be happier with the outcome of my selection, the process, and the delivery of my pet. Thank you so very much. ”
“So pleased with parade my new poppy is great . The experience with Pawrade was great thank you.”
“From the beginning when we chose out puppy until the puppy was delivered to us, the whole customer service was amazing. We were informed by Pawrade of every step, and they were just so amazing with everything. We super recommend their services! Our puppy Dotson came super healthy and it's been such a joy to our family! ”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Francisco and I were extremely happy 😊 and greatly appreciative of the help and con ern we were shown. I needed a lot of help navigating all the forms needed and they helped me get through it all. Everyone was kind, cheerful and knowledgeable about the process and worked hard to keep us informed and up to date on all that was happening. We have already started telling family and friends about how great we were treated by Pawrade and PetPay and how through and competent everyone was from start to finish, as well as after Choo Choo (Leandro) and Mundo (Joey) arrived at their "Forever Home". Thank You for all you have done for us and for the "Guys". Rest assured that we will tell all we know about the wonderful service and competence Pawrade and PetPay provided to us. We will highly recommend you company to all. Thank You again for bringing so much happiness 😊 to "The Guys" and to " Us Guys".”
“Well irganized puppy srrived well cared for. Dexter (formerly kniwn as Jax) is still very skittish- no interest in tiys- we are hoping thus passes. He did A-ok on his new vet exam yesterday. ”
“Was a very easy process, and I had my puppy 3 days after paying. Only issue was they forgot to send Her paperwork with Her, but was able to get it by email. Cali is a sweet dog, and settling in nicely here at home.”
“We all love our new puppy! The process was seamless and Pawrade really cares about the wellfare of the puppy from the start of the process til finish.”
“We so love our new baby!!! I thought so happy on all the great communication information travel arrangements accountability and trust that all I have with you all you performed beyond measures thank you so much and we're gonna love our baby girl for years to come her name is now Pepper”
“It was a mostly easy experience working with Pawrade. My puppy arrived healthy and that's what's most important. At times I feel like I wasn't able to get my questions answered. Most but not all. So far my puppy is adjusting well to their new environment!”
“This was a great experience from the time I found my fur baby on the website to the moment she came home. Everyone at pawrade was friendly and kept the communication and provided exceptional service. Thank you so much ”
“And I did a very good job communicating everything was very quick and responsive. It seems all go very smoothly”
“Great response to questions! ”
“Start ti finish everything was smooth and professional. ”
“Wonderful transaction and this puppy is an absolute dream! Communication before and during her travel was not exactly what I would have expected (we had no idea when she was going to get here for two solid days). But otherwise, pretty good! The transportation wasn't really on Pawrade, but expectations could have been set a little more clearly before we selected the drive option versus flight.”
“Entire transaction was an absolutely lovely experience! Every question asked was answered. Felt very confident in entire process. Mila arrived safely and right on time and has definitely proven to me that she indeed is the missing piece in my life. My heart is full. A huge THANK YOU to everyone at Pawrade!”
“Love the pup BUT was told he was trained. Not trained. Been pooping and peeing everywhere inside for 3 days. Waiting on a crate to crate train him. He clearly has PTSD from something. If he even sees a leash he freaks out, cries and runs as far as he can. So we have to overcome leash issues- obviously But i got this- Lou is a superstar- figured out a flight of stairs up and down in 1 day”
“Working with Parade to find our new family member was AMAZING!!! They were professional, responsive, and very detailed. Our sweet new love was healthy, intelligent, and ready to go home. We will use this company again and look forward to many happy years together with our new baby. ”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.


