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Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
Page 224 of 337 · newest first
Verified · Oct 12, 2022

“Thank you all very much for your help getting us our new puppy. The customer service you all have is fantastic and I truly appreciate it. ”

Gerrad K. · Alpharetta, GA
Verified · Oct 12, 2022

“The process of adopting my adorable Harper was thorough but clear and simple. The delivery process went very smoothly, and I appreciate all that all of you did. ”

Kathy Y. · Columbia Falls, MT
Verified · Oct 12, 2022

“My overall experience was wonderful. In the beginning I was hesitant and thinking I might get scammed but when we received Parker, everything was a success and we couldn't be more happier that he's here with us. Pawrade is awesome and I'll get my second dog here again (in two years or so lol). Thanks Pawrade!!”

Kirsten C. · Union, NJ
Verified · Oct 12, 2022

“What a wonderful experience! Professional excellent service and made the whole process easy... THANK YOU PAWRADE and the entire staff was helpful WE ARE HAPPY WITH OUR NEW FAMILY MENBER... ”

Denise R. · North Bergen, NJ
Verified · Oct 12, 2022

“satisfied overall”

Tim W. · Brookfield, WI
Verified · Oct 12, 2022

“Working with Pawrade gave me piece of mind that I was getting a reputable dog from a good source. Working with Beth Thomas was a great experience. She was very helpful and kind. Thank you Pawrade. We love our puppy! ”

Lynn C. · Mesa, AZ
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Verified · Oct 12, 2022

“Pawrade was a wonderful company to work with. The team was pleasant, responsive and a great help. They were able to seemingly re-direct delivery of my puppy during Hurricane Ian! My corgi puppy is adorable, and a great addition to my new house...making it feel like a home!”

Melissa S. · Fort Myers, FL
Verified · Oct 12, 2022

“The pawrade team is fantastic every step of the way. This is my second time getting a puppy through them. I totally trust them and the company's they work with. Thank you all”

Valerie B. · East Haven, CT
Verified · Oct 12, 2022

“Everyone was very kind and helped me through the process. Now I have two adorable puppies.”

Linda C. · Hudson, NH
Verified · Oct 11, 2022

“Love love love our new puppy! Smooth transaction! Just perfect!”

John & Maureen S. · Condon, MT
Verified · Oct 11, 2022

“10 out of 10! Superior in all aspects of every aspect of the initial inquiry to the post delivery. So much so, I may consider working for this company!”

Constance S. · Ballwin, MO
Verified · Oct 11, 2022

“Couldn't be happier with our mini dachshund!! Everything was set up perfectly and well organized”

Liv D. · Weymouth, MA
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Oct 11, 2022

“I already love my new pup he already seems to be comfortable with me and my family the thing was that there was some miscommunication about his delivery dates but otherwise a great process with pawrade ”

Sandlee I. · Charlotte, NC
Verified · Oct 11, 2022

“About two months ago we received our Chihuahua Chleo and what a joy she has been. She was happy and healthy. The pawrade process was easy and they had REAL customer support the entire step of the way until she arrived (and I was skeptical at first) Would definitely recommend this site to anyone. ”

Laurie L. · Flemington, NJ
Verified · Oct 11, 2022

“we love our new furry friend and appreciate all the help from the staff of Pawrade”

James L. · Louisville, KY
Verified · Oct 10, 2022

“What a wonderful and easy experience!! Everyone was so professional and nice to work with! Anytime I had a question, Lois answered within 30 minutes. Thank you Pawrade for our new bundle of joy! ”

Allison B. · Locust Grove, VA
Verified · Oct 10, 2022

“Your company provides excellent service to help me find a wonderful puppy. However, the paper work is not cleared enough for a new owner. 1. The AKC registration application can be for any dog. I can't verify if it is for my puppy. (My paper even with different day of birth) 2. I assume all your puppies have update vaccination shots before your release him; however. My puppy is 10 weeks old but has no vaccination record. I do appreciate your staffs. They are very helpful and giving fast response to my questions.”

Becky V. · South Pasadena, CA
Verified · Oct 10, 2022

“It was mostly a good process. The people are very friendly and caring. It was a bit confusing to have several people to deal with at different stages - some of whom gave me a phone number, and some of whom didn't. But, they were flexible and helped me arrange for the timing of my pup's delivery and for a friend to pick her up at the airport near the breeder.”

Susan O. · San Francisco, CA
Verified · Oct 10, 2022

“My youngest son, Leo(aka Alex). 🐶💜 I fell in love with him. I strongly recommend pawrade if you are looking for new family members. ”

Jenny L. · Valencia, CA
Verified · Oct 10, 2022

“Thank you.”

Maria P. · Indianapolis, IN
Verified · Oct 10, 2022

“Things could not have gone any better.”

Jane M. · Birmingham, AL
Verified · Oct 10, 2022

“I had a very good experience. From my first phone call any questions I had were answered within a reasonable length of time. We love our fur baby!”

Ann B. · Bridgewater, MA
Verified · Oct 10, 2022

“It would have been easier to have dealt with ONE person through this transaction. Also I cannot read Vet info about shots…dates are cut off…who should I contact?”

Pam R. · Bowie, MD
Verified · Oct 10, 2022

“Everything is great and went great. I will definitely use them again. ”

Nicholas R. · Albuquerque, NM
Verified · Oct 9, 2022

“The process of adopting my puppy was organized, clear, and professional. Each concierge provided thorough instruction and information on what to expect. Now we have our pup and she is healthy and happy. I am very pleased with Pawrade and highly recommend them!”

Stephanie K. · Harmony, PA
Verified · Oct 9, 2022

“Thank You Pawrade!!! Our family is now complete, we finally have our fur baby. Welcome Sir Kobe Jax! "Robbie" we've been looking for our perfect Cavapoo fur ball of cuteness for 3 years. When we saw him on Pawrade we knew he was ours. The process was very easy and smooth. Communication from billing, travel concierge to the delivery etc. were extremely excellent. Kobe is very active and smart he's already learning where to go bathroom and we've only had him four days. His 72 hour vet check up was perfect. He was well behaved. He is a very happy pup, and will spoiled to infinity with love and care. Thank you for everything. The Millers and Kobe🐾💙”

Kim M. · West Hartford, CT
Verified · Oct 9, 2022

“Paisley arrived this morning right on time, and my twin grandsons and I were ready to greet her with open arms, and we bonded instantly! She's absolutely adorable and such a good girl! She's been very quiet, mostly snuggling on my lap, hasn't played too much yet, but did show a little interest in a few toys. Finally got her to eat a little this afternoon when I added some canned food to her kibble, and she drank a little water, then we took her outside and she peed and pooped like a big girl! She hasn't had any accidents and seems to be fairly well potty trained! What a bonus! So far she's absolutely perfect! Thank you so much! I'm madly in love with Paisley!❣️🐕🥰”

Sharon U. · Litchfield, CT
Verified · Oct 9, 2022

“We are thoroughly enjoying our little bundle of energy! You can tell she loves us as much as we love her. You can see it from the look in her eyes. Can't remember when we've laughed so much at her antics. After so much playing we can put her in her kennel and she goes right to sleep with no whimpers. She has indeed filled our hearts and family life. ”

Jane J. · Selma, TX

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.