“Thank you all very much for your help getting us our new puppy. The customer service you all have is fantastic and I truly appreciate it. ”
Pawrade Reviews: 19,144 verified customer reviews from real families
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
“The process of adopting my adorable Harper was thorough but clear and simple. The delivery process went very smoothly, and I appreciate all that all of you did. ”
“My overall experience was wonderful. In the beginning I was hesitant and thinking I might get scammed but when we received Parker, everything was a success and we couldn't be more happier that he's here with us. Pawrade is awesome and I'll get my second dog here again (in two years or so lol). Thanks Pawrade!!”
“What a wonderful experience! Professional excellent service and made the whole process easy... THANK YOU PAWRADE and the entire staff was helpful WE ARE HAPPY WITH OUR NEW FAMILY MENBER... ”
“Working with Pawrade gave me piece of mind that I was getting a reputable dog from a good source. Working with Beth Thomas was a great experience. She was very helpful and kind. Thank you Pawrade. We love our puppy! ”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Pawrade was a wonderful company to work with. The team was pleasant, responsive and a great help. They were able to seemingly re-direct delivery of my puppy during Hurricane Ian! My corgi puppy is adorable, and a great addition to my new house...making it feel like a home!”
“The pawrade team is fantastic every step of the way. This is my second time getting a puppy through them. I totally trust them and the company's they work with. Thank you all”
“Everyone was very kind and helped me through the process. Now I have two adorable puppies.”
“Love love love our new puppy! Smooth transaction! Just perfect!”
“10 out of 10! Superior in all aspects of every aspect of the initial inquiry to the post delivery. So much so, I may consider working for this company!”
“Couldn't be happier with our mini dachshund!! Everything was set up perfectly and well organized”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“I already love my new pup he already seems to be comfortable with me and my family the thing was that there was some miscommunication about his delivery dates but otherwise a great process with pawrade ”
“About two months ago we received our Chihuahua Chleo and what a joy she has been. She was happy and healthy. The pawrade process was easy and they had REAL customer support the entire step of the way until she arrived (and I was skeptical at first) Would definitely recommend this site to anyone. ”
“What a wonderful and easy experience!! Everyone was so professional and nice to work with! Anytime I had a question, Lois answered within 30 minutes. Thank you Pawrade for our new bundle of joy! ”
“Your company provides excellent service to help me find a wonderful puppy. However, the paper work is not cleared enough for a new owner. 1. The AKC registration application can be for any dog. I can't verify if it is for my puppy. (My paper even with different day of birth) 2. I assume all your puppies have update vaccination shots before your release him; however. My puppy is 10 weeks old but has no vaccination record. I do appreciate your staffs. They are very helpful and giving fast response to my questions.”
“It was mostly a good process. The people are very friendly and caring. It was a bit confusing to have several people to deal with at different stages - some of whom gave me a phone number, and some of whom didn't. But, they were flexible and helped me arrange for the timing of my pup's delivery and for a friend to pick her up at the airport near the breeder.”
“My youngest son, Leo(aka Alex). 🐶💜 I fell in love with him. I strongly recommend pawrade if you are looking for new family members. ”
“Excellent service and made the whole process so easy!”
“Things could not have gone any better.”
“I had a very good experience. From my first phone call any questions I had were answered within a reasonable length of time. We love our fur baby!”
“It would have been easier to have dealt with ONE person through this transaction. Also I cannot read Vet info about shots…dates are cut off…who should I contact?”
“Everything is great and went great. I will definitely use them again. ”
“The process of adopting my puppy was organized, clear, and professional. Each concierge provided thorough instruction and information on what to expect. Now we have our pup and she is healthy and happy. I am very pleased with Pawrade and highly recommend them!”
“Thank You Pawrade!!! Our family is now complete, we finally have our fur baby. Welcome Sir Kobe Jax! "Robbie" we've been looking for our perfect Cavapoo fur ball of cuteness for 3 years. When we saw him on Pawrade we knew he was ours. The process was very easy and smooth. Communication from billing, travel concierge to the delivery etc. were extremely excellent. Kobe is very active and smart he's already learning where to go bathroom and we've only had him four days. His 72 hour vet check up was perfect. He was well behaved. He is a very happy pup, and will spoiled to infinity with love and care. Thank you for everything. The Millers and Kobe🐾💙”
“Paisley arrived this morning right on time, and my twin grandsons and I were ready to greet her with open arms, and we bonded instantly! She's absolutely adorable and such a good girl! She's been very quiet, mostly snuggling on my lap, hasn't played too much yet, but did show a little interest in a few toys. Finally got her to eat a little this afternoon when I added some canned food to her kibble, and she drank a little water, then we took her outside and she peed and pooped like a big girl! She hasn't had any accidents and seems to be fairly well potty trained! What a bonus! So far she's absolutely perfect! Thank you so much! I'm madly in love with Paisley!❣️🐕🥰”
“Great Services!”
“We are thoroughly enjoying our little bundle of energy! You can tell she loves us as much as we love her. You can see it from the look in her eyes. Can't remember when we've laughed so much at her antics. After so much playing we can put her in her kennel and she goes right to sleep with no whimpers. She has indeed filled our hearts and family life. ”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.


