Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“Garhett (wagsonwheels)takes the utmost care delivering your dog if it cannot be flown in. The dog arrived happy and not at all stressed from the drive,all the way from Missouri.”
“Amazing! Communication was great for every step of the way. So glad I found Pawrade. Now we have a new puppy and he is amazing. Thank you so much.”
“Easy to work with, smooth transition. ”
“I am thrilled with the service and my baby got her safe and soundly! She's just the best little girl!”
“Everything went smooth and we love our new puppie”
“Throughout the whole process, I felt supported and prepared with the help from the Pawrade team! It was great to share my excitement with the team and have them be just as excited with me. This is my first time having a dog and I would highly recommend Pawrade to anyone looking for a pup and a positive experience. I knew about my pup's full journey up until she arrived home to me. I cannot express how thankful I am with how prepared and supported I felt for my puppy's arrival. Thank you for everything you do and adding value to Pawrade would highly recommend, 12/10!! ”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Pawrade made it easy to get the puppy of our dreams. Thank you to everyone that was part of this special delivery ”
“I love my new pup! But, I was very anxious about using this company. Its suspicious to me that I wasn't asked more questions before I was approved to purchase the dog, and that I wasn't able to get more clear answers from the breeder. Unfortunately, I didn't know better before I hit "buy" and only learned later that this set-up is very unusual. I'm in love with my new puppy and that's the bottom line, but I can't recommend Pawrade to others because I don't know that I trust how they do business.”
“So far so good. He seems to be adjusting nicely. He doesn't like the Nutra-Cal however. Started the house breaking, letting him go out numerous times. ”
“Very good Service. Have a very active puppy. Name him storm. Thanks ”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Exceptional people! I could call and ask any questions at any time . Such a caring bunch of people and they made this such a great experience. ”
“I had a wonderful experience with Pawrade from start to finish. I would definitely recommend them.”
“Well, I started this process with a little bit of doubt because I had just been burned online for $280.00. But, once I spoke the staff members at Pawrade they calmed my fears about using the services to find my forever puppy. The process works!! So if want to be comforted during each step of working with a breeder, this is the ONLY company to work with. My puppy was driven in by car and hand-delivered from Indiana! The nanny was so professional and explained everything to me before leaving my Nachos- Yorkie terrier with me. She even sent pictures of my baby and her along the trip to Buffalo. I will always purchase from this company in the future if I want a new fur baby. ”
“I think your dad policy to get wellness check done in72 hours is too soon. Most vets are scheduled two weeks or more for new clients”
“Gave five stars because the transaction and customer service was amazing. They kept in touch with us every step of the way regarding our puppy! He is amazing by the way! He grew a little bigger from his pictures but we love him either way! When we plan to get another, bet we will go with PAWRADE!! Thank you for our additions to the family! We couldn't be any happier! ”
“The entire process was well managed and very informative. We were always updated on where in the process we were. The information shared and care of how Cayman would have follow up care was impressive. Thanks for making the experience wonderful. The transportation and delivery was very good. We were constantly updated on location of Cayman and revised arrival time. Thanks again”
“Winston is doing great. He seems like a very happy little dog. He's trying to fit in with 3 black cats!”
“I can't say enough great things about our Pawrade experience. Everyone we communicated with there was so friendly and helpful. They answered all our questions adequately and on a timely basis. They provided excellent instructions throughout the process so we knew what to expect and were clear about each step. We were nervous about choosing a puppy online, but she arrived exactly as described and is absolutely perfect! We have no hesitation in recommending them to anyone looking for a new fur baby.”
“Awesome experience, from the beginning of talking to Joseph to the buying of the dog from Mary. ”
“The entire puppy purchse transaction was very well executed. Communication was timely, frequent, and clear. My bulldog puppy arrived in good health and good spirits. Everyone with Pawrade did a great job communicating with me and assisting me when needed. Karima appeared to be well cared for during her journey across half the country and arrived in great condition. She checked out well in her first local vet check up and is adjusting very well to her new home and family. I would use Pawrade again and recommend it to others. ”
“From the moment I made the call, which was on a Sunday. To see if the puppy was still available and where he was located, to the delivery of our new puppy was flawless. I've actually have never purchased a puppy via internet or from a different state. So this process was new to me and to be honest I was a bit hesitant. But I was simply blessed. The process of payment, receipt of payment all the docusign documents and emails were taken care of immediately. I was constantly sent emails for updates. When my puppy was going to be picked up and then the drivers were notifying me constantly as well. From the moment they picked him up to the time he was dropped off to my front door, I was able to track him and the drivers 24-7. He was delivered clean, healthy, fully vaccinated and extremely happy to be home. This was a very pleasant experience. Thank you so much. ”
“Everyone I talked to was very helpful. When we realized that the breeder was close to where we would be traveling on the date our puppy was available, they helped facilitate our picking her up rather than using the ground transport we were originally scheduled for. I would have given five stars, but the PetPay side was often confusing. That said, the Pawrade employees were very helpful resolving those issues for me. Also, I would have liked it more if a Zoom visit had been arranged as part of the adoption process. The overall experience was positive and I would recommend this company to anyone looking for a new fur baby.”
“I've named my sweet pug Frankie. It did not take 1.5-3 weeks for him to arrive as projected - it was 1 month to the day. I was told the delay was because of my location in NJ. They finally found a delivery service, and they picked up Frankie 9 days later than I was told (Aug 11 rather than Aug 2). He traversed the country, and then was delivered to my billing address rather than delivery address. The transport company did not even have my address. He finally arrived after midnight on 8/16. I did a lot of schedule juggling, cancelled travel plans, and stayed up late several nights to await his delivery. Communication was minimal during the whole process. My points of contact kept changing. Customer service is definitely not a priority for Pawrade after the sale.”
“I was initially unsure of internet puppy shopping, after finding Boomer, now Bear , we had a great experience and felt secure in the knowledge we were getting a healthy pup from a quality conciseness Breeder !! ”
“Pawrade staff were friendly and easy to deal with. They respond quickly to communications throughout the buying process but are a little slower once purchase is set up. Our puppy arrived very healthy and we are having a great time with her.”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
