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Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
Page 236 of 337 · newest first
Verified · Aug 15, 2022

“Pawrade is awesome. . . we were looking for a new addition to our Black lab family and ran across Pawrade. Viola . . . we found Cooper (Mack). The Pawrade process was easy and they answered all of our questions with complete information (not canned responses). They let us know where Cooper was in his travels to his new home. The transporters kept us up to date with where they were and updated his ETA on a regular basis. They even sent us pictures when they got stuck in traffic. I highly recommend Pawrade to anyone wanting to get a new puppy. You will not regret your decision. THANKS PAWRADE!!!!!”

Pam J. · Yacolt, WA
Verified · Aug 15, 2022

“Overall good experience. I can tell the puppy came from a good breeder. She's healthy and smart. The communication was overall good except for the transportation, it was a little lacking. They picked up our pup from Oklahoma on a Tuesday and said we think we will be there over the weekend. Well pawrade told me that once the company picked up the puppy we would get an eta and a gps tracking, the transport company said that they never heard about gps and that they could give a very vague eta. I just wanted to make sure we were home (because we work full time). This is the first dog I have ever bought and not rescued because my daughter wanted this specific breed. I probably won't ever use a service like this again but if I have to recommend one I would recommend Pawrade.com”

Natalie L. · Newnan, GA
Verified · Aug 15, 2022

“This was the first time I went through this kind of process. It seems to work very well. I loved the tracking on the delivery process. It helped me stay calm from the excitement of waiting for the puppy.”

Donna W. · Grand Junction, CO
Verified · Aug 14, 2022

“Our puppy is a great looking dog! Unfortunately, I was surprised to hear that he traveled with 15 other dogs on his way to our house and consequently was diagnosed with Coccidio parasite upon his initial vet visit which was performed within the 72 hrs window of receiving him. Puppy now has to take medication for a week making potty training a lot more difficult given his propensity for diarrhea in the setting of the parasitic infection that he did not have prior to leaving the breeder. Additionally, I was receiving group texts from other individuals that were expecting puppies during his time in transit and the text messages were being sent at ungodly hours of the morning (i.e. 330 am, 200 am). The text messages were sent from other individuals that had nothing to do with our puppy. otherwise, Pawrade is a very organized company and I was extremely satisfied with all individuals that I interacted with along the way. I was hoping to receive a puppy in good health given amt $spent”

Randy G. · Bryan, TX
Verified · Aug 14, 2022

“I cannot believe I have my yorkie!! Benji is so loved and has already adjusted and is enjoying being spoiled! ”

Barb J. · Cicero, NY
Verified · Aug 14, 2022

“I love my new puppy! He is exactly what I wanted in a Shitzu- chocolate brown and cream colored and full of life. It was easy to pick the perfect puppy from the Pawrade website. Everyone I spoke to was informative and almost as excited as I was. It was a choice between 2 brothers that were very similar. Someone purchased the brother first, so I got the other one. At least that is what I thought. The transport people, who were delightful once they arrived and very apologetic, brought me the wrong puppy. I got the brother and the other people got the puppy I had ordered. Luckily they are so similar, we both kept the one that was brought to us. Pawrade is great but I would suggest that the transport people keep in touch with the new puppy parents, arrive when they said they would and if they will be late, let the puppy parents know right away. My puppy was scheduled for 7 am on a Thurs and arrived at 11am on Saturday without a call first. Thank you Pawrade, especially Lois”

Loni G. · Sebastopol, CA
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Verified · Aug 14, 2022

“Pawrade took all the stress out of finding the perfect puppy ! They stayed in touch regularly from the first day we chose Caldwell to his arrival :) . Third day at home , passed the vet visit with flying colors , perfect little puppy ! Thank you Pawrade team ❤️”

Piotr S. · Glen Spey, NY
Verified · Aug 14, 2022

“The new puppy transaction went smoothly. She is a well behaved puppy and is picking up on potty training quickly.”

Carlotta B. · Cave Creek, AZ
Verified · Aug 14, 2022

“Great service! Everything went super smoothly and we got a great puppy. He is very happy, playful and beautiful. Thank you Pawrade for delivering exactly what was promised.”

Zinaida G. · Old Bridge, NJ
Verified · Aug 14, 2022

“I'm very happy with how everything has gone getting my puppy! He's so healthy and an amazing addition to my family. Thank you so much pawrade for all of your help!”

Adrienne P. · Grand Prairie, TX
Verified · Aug 13, 2022

“Excellent experience. Very professional service indeed. ”

Juan E. · Cromwell, CT
Verified · Aug 13, 2022

“The whole experience was easy and the staff kept in contact well. Al came on time and was healthy and looked great. Now he's happy and rambunctious. He's a member of the family and we love him! Great job!”

Christina M. · Westfield, MA
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Aug 13, 2022

“Thank you to the entire team at Pawrade for help with my Mason. Everyone from start to finish was super helpful and quick to respond to questions, including checking in after Mason's arrival and 72-hour vet appointment. Mason is a little cuddle bug and we are having lots of fun getting to know each other.”

Nicole M. · Tabernacle, NJ
Verified · Aug 12, 2022

“Puppy is a very sweet boy. I never held a puppy all my life but the support I got from Pawrade was wonderful. I was able to make up my mind from may be to yes to get a puppy. It was a easy process. Thank you Pawrade! 🙏”

Priya K. · Collierville, TN
Verified · Aug 12, 2022

“Everyone was great”

Carrie G. · Bloomington, CA
Verified · Aug 12, 2022

“Bella I name her she a little Fire plug and Sam caring love and kisses would do it again”

Mark A. · Queens, NY
Verified · Aug 11, 2022

“Wonderful website ! I was very skeptical initially, they answered all my questions over the phone. Purchasing through petpay was easy, pick up was simple. Overall would buy through them again ”

Maddie M. · Shakopee, MN
Verified · Aug 11, 2022

“We are very pleased with Ms. Kitty, and appreciate the health requirements Pawrade has in place to ensure healthy puppies. The breeder was exceptionally friendly and nice. However, I was very disappointed on the communication through Pawrade after the sale. We were not given contact information to directly reach out to the breeder, and messages sent by us to her and a message sent by her to us through Pawrade on pickup day were never delivered or acknowledged. Consequently there was some angst in confirming and coordinating the meeting/delivery on July 22, 2022. Also, we never received responses to our messages requesting confirmation of receipt for required documents after delivery. Not even a courtesy email acknowledgment that all the contract requirements had (or had not) been met. It definitely gives the impression that Pawrade is only interested in the money from the sale, not in good customer service after the sale!! I am extremely disappointed in your company.”

Maryanne R. · Lenexa, KS
Verified · Aug 11, 2022

“We are so happy to have brought Lawrence who now goes by Orin home. The process of using your services allowed us to have peace of mind that there was an animal waiting for us on the other end. We were able to meet/greet him via zoom, then started to prep for his arrival while everything was being worked out on the other end. We really appreciate the care and time to answer all the questions that we had and would use these services again in the future. ”

Nadya R. · Apollo Beach, FL
Verified · Aug 11, 2022

“I had an excellent interaction with Pawrade. I recently bought a Belgian Malinois from their website. The entire transaction was very smooth and professional. Peter, who I initially dealt with helped set up a video conference with the puppy. It was pretty good where all my questions were answered. The delivery mechanism also went very smooth. The pup was transported from Oklahoma to California. Its a long distance, but that went well. I will highly recommend using Pawrade ”

Sandeep C. · San Jose, CA
Verified · Aug 10, 2022

“Working with Pawrade was a great experience. They answered all of my questions and made me feel comfortable with the process. My little girl Joseline (now Winnie) was exactly as described, she is the cutest little Aussiedoodle. I highly recommend using Pawrade and avoid the scams on social media!! ”

Marla L. · Albuquerque, NM
Verified · Aug 10, 2022

“Good people to work with. The little dog is adorable. ”

Dennis M. · Center Conway, NH
Verified · Aug 9, 2022

“We Received our new puppy last week. He is gorgeous... In great health, happy and is getting along with our other dog wonderfully. ”

Mike C. · Jupiter, FL
Verified · Aug 9, 2022

“What an awful predatory company. They lie. They are breeders, and won't let you cancel. They keep adding on charges after. Stay away.”

Response from PawradeAlice, there are no hidden fees by any means. All fees are outlined prior to submitting payment. When you requested to cancel we did tell you there was a $599 cancellation fee but we did give you the option to cancel. You choose to proceed forward with the purchase but then were surprised there was a fee for travel, this was clearly outlined during checkout and on our website. We were able to deliver a happy & healthy puppy to you and wish that meant more when considering your review.
Alice B. · Brooklyn, NY
Verified · Aug 9, 2022

“You all cared a lot when we were trying to buy Tarzan. The moment the purchase went through, all comms stopped unless I initiated it. And I had to force a conversation quickly for scheduling pickup since we had some tight timelines due to work travel. Cindy was very helpful once she was assigned. All others were not helpful at all after the purchase.”

Aloke A. · Malibu, CA
Verified · Aug 9, 2022

“I can't say enough good about this company. Unfortunately we were scared in the past whichever of very hesitant. Communication was incredible. Our dog was driven right to our door step. CANT recommend them enough. We got a 3month old healthy cockapoo that we renamed Millie!!”

Tasha C. · Clarksville, NH
Verified · Aug 9, 2022

“I just love my puppy! She just new member to Mt family adding to my memories ❤💯💞”

Chris E. · Buffalo, NY
Verified · Aug 8, 2022

“This was the best experience purchasing a puppy! I've been scammed on the internet before and the customer care at Pawrade made me feel so comfortable with this purchase. Our baby made it safely to us and we love him so much! Thank you to everyone that made this happen!”

Jennifer L. · Lubbock, Texas
Verified · Aug 8, 2022

“Luzzie got to use on Saturday, she was in perfect conduction. Very healthy and happy, she has adjusted well. I would highly recommend this organization, they were helpful every step of the way and made things very easy.”

Dawn B. · Depew, NY
Verified · Aug 8, 2022

“Excellent service and experience! Would highly recommend!”

Katie R. · Costa Mesa, CA

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.