Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“Our family is in love with the newest member Chase he's our toy multipoo and everyone is showing him so much love and he's giving so much love back to us! Chase is the best thing to ever happen for my family!”
“Thank you to the team at Pawrade for such a loving and wonderful pup. The background information provided about Robbie and his parents is what made us decide Robbie was the dog for our family. Pawrade has provided plenty of information regarding the Goldendoodle breed and Robbie's chip #, vaccinations, weight chart and vet visit booklet, which shows that Robbie was very well taken care of from birth. Robbie's flight nanny was the best. She provided us with videos of Robbie during his trip across the country. She had to fight holiday flight delays and more flight delay challenges due to bad storms and weather conditions, but Robbie arrived safely. Robbie is one of the most loving and easy-going pups we have ever had. There is no doubt we made the right choice when we chose Robbie. We even love the name Robbie. We won't be changing it. ”
“Everything was great. From start to finish It was all calculated. I didn't wait long for Mack (Cooper will be his new name). I would recommend Pawrade to everyone! I thank you from the bottom of my hear.”
“Very professional and all were easy to talk to and very helpful. The process of getting the puppy was simple and easy to do. The most important part is the puppy is wonderful and will be the apple of my eye ”
“The process was extremely easy and the communication with bot the Pawrade representatives and the breeder were fast and responsive. ”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“I'm amazed on how easy the process was. Only complaint if it is one is that the dog was traveling for 21 hours total. ”
“Great experience from beginning to end. Absolutely love my new puppy!”
“The process of purchasing a pet overall was a good one. I am so happy that I called Pawrade. From the moment I called until my little guy came through my door, communication was great. The only thing that I would improved is instead of talking to three to four different people during the process, that once the customer has confirm they would like to purchase a pet, one person is assigned to the customer until the process is complete. A personal concierge so to speak. All the reps that I spoke to were excellent, but dealing with one person would eliminate the feeling of being juggled around. I would definitely refer friends, family and even strangers to Pawrade. The whole process is secured and thorough. ”
“We love our puppy, and are so glad to have found him. The overall pawrade process is good, although we have some constructive criticism and want to share our experience for others. We had to choose ground delivery for our dog, a Boston terrier. We were told it would take 2-3 days, but it ended up taking 4 days. We were the 7th of 10 states where deliveries were occurring. When a puppy is only 8 weeks old, I think 4 days in a car is just too much. Our puppy was extremely stressed upon arrival, and it took several days for him to calm down. And I should mention, we believe he was incredibly well cared for by his transport team, they seems like very caring people and kept us well updated on the trips progress, although they could not commit to our puppy's arrival time or even day until about 3 hours before he was delivered. That's very difficult to plan for, especially the mandatory 72 hour wellness check. He also has some genetic disorders, in spite of assurances they'd be bred out. ”
“Everything was perfect. The drop off was easy and my puppy is absolutely the most cutest thing in the world! I love her. Thank you. ”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Thank you very much our new baby boy! The process was painless and smooth. Thanks for keeping me with constant updates through the traveling and all other important updates regarding our puppy. Pawrade was just outstanding and flawless! Recommending Pawrade to everyone!”
“Everything has gone well. Good communication with the staff. She seems to be healthy and happy. She is very sweet ”
“From the very first interaction the staff at Pawrade were friendly, professional and supportive. We likely had more questions than most as we picked our pup and then the breeder kept him for two months as we were travelling. And we live half of the year in Canada which made it a bit more complicated. With all the vetting they do for breeders, vaccinations, health, etc. the process is quite stress free. They happily connected us with the breeder so we could ask questions to help confirm our decision. We felt like they had our best interests at heart at all times. Chico has been with us for just four days and he is already part of the family. Thanks, Pawrade for bringing us together!”
“We had a great experience with Pawrade and PetPay. Everyone was so helpful and when things didn't go exactly to plan (travel), they were fantastic to deal with. I received everything promised to me and more. We love this new pup. ”
“The transaction went smoothly for the most part. Would have appreciated having the contact information for the breeder sooner than a couple of days before we were to meet. Liked the security of using a third party that accepted credit cards for payment because it gave us the assurance that we could get refunded if anything happened. ”
“I'm in love with my puppy ! She is whole world to me. Thank you guys for helping and making our dream come true. ”
“Everything went smoothly from purchase to home delivery of our first new Puppy. We are super excited to have our German Shepherd become a part of our family. ”
“I had a great experience with Pawrade. Every representative I interacted with was quick to reply, informative and kind. Each transfer of representatives was smooth. My puppy Italio is healthy, well-behaved, and beautiful. He arrived in a timely manner, the transport company was kind and informative. I had no troubles or bad interactions with anyone during the process. Thank you all very much. Michelle M.”
“Our experience has been incredible! Thank you, Regina, Lara, Morgan, and especially Kelli, for all the information and help with this whole process. The amount of support provided by Pawrade is amazing! We are so happy with Ethan/Maverick!”
“Puppy arrived Friday around 9 AM. She is a female puppy. Light tan in color with a marvelous disposition: sweet and calm, sleeps well all night. She understands commands, and is a delightful little companion.”
“Just didn't like the 2 am delivery”
“I couldn't be more pleased! I had been looking for a companion for my 2 yr old male Aussiedoodle (Bobo) for months. I needed a very small female puppy and just couldn't find one young enough. I came across Pawrade last week and found a 14-week-old female Aussiedoodle (Betsy). There was a profile on the parents and she was estimated to be around 10 lbs full grown. She's only 4 lbs currently and beautiful. They delivered her a little after 4:00 a.m. this morning. The entire process was seamless, efficient, and professional. They contacted me daily with updates and instructions and kept me informed on her progress with final vet check and transport schedule. I trust Pawrade implicitley and highly recommend this service.”
“They are very nice and helpful people Thank you very much for all your help😊”
“The puppy is fantastic, the delivery team accommodated me and the entire family has fallen in love with her.”
“Pawrade provided the best service ever!My puppy has arrived safely. I was a little concerned at the beginning …My baby boy is happy and healthy-we just came back from his first vet visit.would recommend this company to everyone who is looking for a new puppy!”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
