Verified · Jun 4, 2022
“Great experience, my puppy arrived perfect. The process was really easy. ”
Elizabeth T. · Los Angeles, CA
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Pawrade Reviews: 19,144 verified customer reviews from real families
Happier pups. Brighter tomorrows. ♡
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Trustpilot
Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
Page 250 of 337 · newest first
Verified · Jun 4, 2022
“My puppy is so cute! I love how he was delivered safely and healthily. The communication was also great!”
Dahlia C. · Diamond Bar, CA
Verified · Jun 3, 2022
“Love my dog Bella!!”
Shelly L. · Scottsdale, AZ
Verified · Jun 3, 2022
“This is just a money making scheme to take advantage of people that have never bought a dog before. I get its a business and you should make money , but when you pay the price we did you should have one point of contact and they should handle cradle to grave. This has nothing to do with the dog or making people happy just greed. Once they get your money they don't really care. ”
Response from PawradeEric, we are sorry to hear you feel this way and the complete opposite of your wife who provided us with the following review in our post-delivery call: "Thanks!!! I want you to know that this experience with you all has been amazing!" She even provided a family photo and gave us permission to share on social media. We would love to have the chance to speak with you but to date only your wife has returned our phone calls.
Eric M. · Excelsior, MN
Verified · Jun 3, 2022
“Pawrade made finding our new baby simple and the transaction even easier. We are in love!”
Saralyn F. · Port Saint Lucie, FL
Verified · Jun 3, 2022
“From start to finish I recieved excellent service. All emails and calls were responded to in a very timely manner, and all transactions were handled professionally. My delivery driver communicated with me all the way, and my puupy was delivered to my doorstep with great care and in perfect condition. I couldn't be more pleased with the service, and my new puppy! I would highly recommend Pawrade.”
Kathy D. · Lomita, CA
More reviews below · skip ahead
But first — a puppy with a health care system? Ours have one. ♡
Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.
Independent, third-party reviews. We can reply; we can’t edit or remove.
Verified · Jun 2, 2022
“Thank you for everything he is our life ”
Michael A. · Clearwater, FL
Verified · Jun 2, 2022
“Everyone was very friendly and helpful.only that there were 3 travel dates because of fecal testing. Not your fault. Other than that, everything was great ❤️👍”
Nancy N. · Ocala, FL
Verified · Jun 2, 2022
“Himari whom we have renamed Daisy is amazing.”
Tracy O. · Cahokia, IL
Verified · Jun 1, 2022
“8th pup in my lifetime. Trusted an AKC certified puppy to come home to me healthy. They pitch not supporting puppy mills yet exactly what you fear when getting a puppy from a mill happened. An amazing, emotional experience has turned into a nightmare. Everyone in the beginning was supportive & helpful. The emergency hospital I took my critically Ill puppy to doesn't work with IDEXX & the hospital they do not accept did, now refusing to submit my claim for selling me a nearly deceased pup. I did all I could to keep her alive euthanizing was not an option.After puppy cost + hospital stay of 6 days, feeding tubes & ivs I'm left with an almost $12k debt that the company is refusing to pay. They are not in business to give pups a healthy happy life, they are in the business to take your money & sell you a sick puppy. I had my puppy for a little over 24 hours before this near fatal infection (parvo) took over her fragile little body. Emotionally & financially this was the worst experience. ”
Response from PawradeJaqueline, we have been in contact with you regarding this unfortunate situation. We do have strict protocols for diagnosing Parvo as many rapid tests will result in a false positive if the puppy recently received the Parvo vaccine. The Parvo test from IDEXX labs is the only test we accept as it will not produce a false positive under these conditions. We'll continue to support you in whatever way possible but are delighted to know Nixa is recovering.
Jaqueline G. · Boston, MA
Verified · Jun 1, 2022
“We had a great experience with Pawrade. We received our sweet beagle Honey, a few days ago. The transaction was smooth, they kept in contact with us throughout the whole process, until she was delivered into our arms! Really sweet experience! ”
Mary S. · St. Augustine, FL
More reviews below · skip ahead
More below — but families keep raving about the same things. ♡
Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Customer Videos
Prefer to watch? Families filmed the whole thing.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
Never alone, not for a minute. ♡
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center
You, the breeder and your Concierge in one thread — every message logged.
Recorded & retained
Video call
Meet the breeder and the puppy live. Calls are recorded and kept on file.
Recorded & retained
Phone call
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
Puppy first, before the review
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
Licensed-vet exam, 3–5 days before travel
A full physical of the actual puppy — not the parents’ paperwork.
Fecal test, vaccines, deworming
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A finding pauses the trip
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Findings shared with you
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
Health Guarantee, independently administered
3 years included, extendable to 10 — run by PetPay, not the breeder.
“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
The Puppy Guide
Supplies, first 72 hours, potty and crate basics — sent before arrival.
72-hour vet visit
We ask every family to see their own vet within three days, and explain why.
A concierge who teaches
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Where not to go yet
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
A healthy start for a happy tomorrow. ♡
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Jun 1, 2022
“We had a great experience with Pawrade, the breeder, and the Breeder's delivery person. The puppy is absolutely wonderful. He's so cute and has a fantastic personality. We give it all a 100 out of 100 score. Thanks to everyone at Pawrade!!!”
Greg D. · St Charles, IL
Verified · Jun 1, 2022
“Camryn is a treasure! She's sweet, affectionate, great at playing with her new toys and already we have bonded to this darling little animal. Thank you Pawrade!!! ❤️”
Janice O. · La Quinta, CA
Verified · Jun 1, 2022
“thanks for adding a wonderful addition to my family. we love our border collie we named her FARRAH”
Greg L. · Tarpon Springs, FL
Verified · Jun 1, 2022
“It was so exciting for us following his journey with the Life360 !! From start to finish everyone was so attentive, answering all my questions couldn't be more pleased! We love Rip ! Thanks so much !”
Kim B. · Wesley Chapel, FL
Verified · May 31, 2022
“I was skeptical at first buying a puppy online. I read so many reviews and after a few weeks, I decided to do it. I bought my little puppy Sonny. Everyone from the first contact, Joseph, to my last, Lindsey and Shannon, were great. I had asked for some photos of Sonny just before he was to leave on his journey here and Lindsey came through for me. I just wanted to see him and if he was ok. I should not have worried because Sonny was perfect. The transport company was super fantastic. Sonny was clean and healthy when he arrived. I was worried more about that than anything else. So kudos to them. All in all it was a great experience. I stressed over it for nothing. ”
Zoe S. · Taylorsville, NC
Verified · May 31, 2022
“These guys are Great to deal with everything went smooth”
Kathleen M. · Cream Ridge, NJ
Verified · May 31, 2022
“Smooth easy on time. His name is now Ollie and we love him very much!”
Candice B. · Colonia, NJ
Verified · May 31, 2022
“Love my new puppy! Can you tell me what the pink stuff that I'm giving her is called?”
Bette F. · Manchester, CT
Verified · May 30, 2022
“They did a wonderful job can't give high enough praise. I'm thrilled with my new baby.”
Jack H. · Boulder, CO
Verified · May 30, 2022
“Dobber or Dobbie now is amazing! He is an awesome little ball of fur that is the best puppy we could have asked for. My wifes face lights up everytime she sees him. Thank you so much.”
Donald A. · Quincy, IL
Verified · May 30, 2022
“My little Lulu (formerly Claire) is a little slice of heaven. I couldn't be happier. I was very happy with Pawrade for how thorough they were with the paperwork, setting up a phone call with the breeder, preparing me in advance with info, answering my questions, etc. It really set my mind at ease knowing I wasn't dealing with a puppy mill. I would definitely recommend them to a friend and in fact, I already have. I was very satisfied with the ground transport and their team. They were so friendly and I was able to track them all the way to my house. They answered all my questions as well and chatted with us on how my puppy's trip was. Hats off to you Pawrade. You did good. Thank you so much for bringing us this little bundle of joy. My husband and I are very, very, very happy. ”
Annette R. · Silver City, NM
Verified · May 30, 2022
“Outstanding...... the entire process from A to Z has been perfect. Thank you to all Pawrade team and a special THANK YOU!!! to Carli. ”
Fabricio M. · Bethlehem, PA
Verified · May 30, 2022
“An absolutely great service provided Here. I was amazed from the very first contact. I could not be happier with my decision to adopt through Pawrade. They have been 100% from the beginning. Their Delivery service is just as amazing. Full details and communication of her ETA from the start of the trip to the delivery. I would purchase from this place again and would highly recommend to anyone looking to Adopt. Keep up the great work.”
John N. · Glen Cove, NY
Verified · May 30, 2022
“I have nothing but positive thoughts about my experience!! Everyone was very responsive to my questions and concerns. I had been looking for over 6 months for a rescue pup but with my schedule, it made it hard to coordinate a meeting. With Pawrade, I was able to communicate via text, phone and email at any time. It was a very easy process and I have my sweet puppy to love!”
Tami K. · Hendersonville, NC
Verified · May 29, 2022
“Love love my puppy, he has already peed and pood outside and is a joy”
Jody B. · Binghamton, NY
Verified · May 29, 2022
“So thankful and happy we found this site and our new addition. The whole process was amazingly easy and so happy knowing we didn't support a puppy mill!”
Bryan M. · Tampa, FL
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.