Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“This has been a wonderful experience for us. From the start we had great communication with the Pawrade team, transport liaison and the breeder. Thank you for assisting in welcoming the new addition to our family. New puppy mom -Kat ”
“Pawrade, THANK YOU so much for our new for baby, a wonderful experience being the first time with our order, ThanYou Again, Will and Sue”
“She is more adorable than her pictures. She arrived ready to play!”
“This was the best experience. Excellent communication all the way through. We knew what to expect and how to prepare for her arrival. Our puppy was delivered to us in great shape and we are so in love with her.”
“The whole process went very smooth and I was kept up on the process. You can tell they care a lot about the puppies they have.”
“Pawrade did an excellent job from the start of the process to the delivery of our adorable pup!”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Lily, my new Frenchton, is absolutely perfect!!! The Williams transport team also did a fantastic job of delivering her to me safely and promptly!! Pawrade is absolutely the "Bomb Diggity "!!!”
“Simple and easy process. Beautiful and sweet puppy! ”
“It was a wonderful experience from start to finish! We love our new puppy very very much! Thanks y'all!!”
“We love our new puppy! She's happy and healthy and we had a great experience with Pawrade. Their response time was quick and staff helpful. ”
“Tina was lovely and even after the nanny got a little lost the pawrade team helped him get to the right house! Excellent service!”
“The transaction for my puppy was very well very easy and self-explanatory thank you guys so much I am very happy and glad to have this puppy a part of my family”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Pawrade employees made getting my dream puppy come true! They were there every second with videos & pictures. The whole process was extremely easy & so smooth! They give tons of advice for new & experienced puppy parents that is so helpful ! There's no questions to even ask them because they have all the information need right when you need it , thank you Paul & Joselyn for all your help & getting me my pup, I couldn't be happier !”
“Pawrade was very helpful and easy to work with. Everything went smoothly picking up my baby girl and she is already a big part of the family.”
“I love my puppy so much he is the absolute cutest and the best disposition. Pawrade was super easy to work with and always texted me back and called to walk me through the process seamlessly. ”
“The dog came to the wrong address. Had to wait two more hours for them to bring him to the right one, just to find out he has fleas ”
“She is a beautiful, healthy, puppy and the hole buying process stressed me out at first but it actually workout and she loves her new home. ”
“We got our pearl (now named bailey) this afternoon. She is a beautiful girl. Pawrade was excellent to work with. The transport had some issues but in the end worked out excellent. Pearl was delivered clean and seemed happy and well cared for. The folks transporting her were very nice and considerate. Thankyou to all of you who brought pearl home to us.”
“This puppy is awesome. Process was quick and there was always someone there for me if I had any questions.”
“This was a great experience. You guys made my life easier. The paperwork and figuring out when to travel was kind of confusing at times, but other than that you guys did amazing. Holly is lovely and fun to have. I would go through you guys again for sure. I would also highly recommend you guys to family and friends who would want a puppy.”
“I just got him last night and he's perfect! He came with all his papers, dog food, and a collar. Pure breed whippet puppy and exactly as pictured. Very chill energy and sweet personality. There were many times I doubted the process and got stressed when delays happened but it was worth it. ”
“All the dealings I had with Paul were excellent. The communication with the courier was practically non existent. I was constantly texting him to get updates. Other than that Goose is an awesome addition to our family.”
“Puppy is wonderful and sweet as can be. Experience was very smooth. I would use pawrade again. ”
“Everything was just as described. I didn't like the delivery schedule, so I picked up the two dogs from the breeder. They are healthy and full of energy!”
“Nice smooth transaction start to finish. Happy to have Veo part of the family.”
“Very responsive. Answered all questions. Only having 72 hours to visit a vet for a check up to ensure the warranty would not be void was a bit tedious. ”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
